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Pre pay meter overpayment.

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  • 22-04-2014 12:46pm
    #1
    almorris
    Registered Users Posts: 206 ✭✭


    Hi. I recently checked my online account and saw I was €180.00 in credit. When I rang I was told that could not be transferred to my prepay meter. The €180.00 came from the household budget scheme which was paying off arrears, and I have now cancelled. 
    When I was topping up my meter Electric Ireland was deducting 25% for the arrears as recently as yesterday. Ringing Electric Ireland has now sorted that. 
    My question is this: 
    If I have been in credit with Electric Ireland why did the meter continue to deduct 25%? 
    If I was in credit where did the 25% deduction go?
    Also should I not receive credit back on my prepay meter from when my account went into credit?

    Take care.


Comments

  • Options
    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi almorris,

    Can you please private message us your Electric Ireland account number and name, address and telephone number, confirming you are the account-holder?

    Thanks and regards,
    Una


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