Has my address been updated?

jkwxez12yrdgbq

Hi,

I recently went into a branch to change the address on my accounts as I have moved house.  I received a text on 10/04/14 (the next day) to confirm that this was being processed.  However, when I log into my Banking365 and look at my estatements they are still displaying my old address.  I am concerned that if I order a statement as proof of address that it will be sent to my previous address.

Can you please confirm how long it takes for my details to be fully updated across all my accounts and statements.

Bank of Ireland: Sarah

Hi happyphantom,

Thanks for contacting us on Boards.

Any past eStatements you have will show the address at the time they were produced. As you have received the confirmation that this has been processed, any statements requested now will have your new address displayed on them. 

Although we have no account access here, if you would like to check this you can do so by calling Bank of Ireland 365 on 0818 365 365 or 00353 1 4044000 and a representative will be happy to clarify this for you. Please press the * button to direct your call from the automated service to a representative. 

If you need help with any other query please let us know. 

Thanks,
Sarah

jkwxez12yrdgbq

Bank of Ireland: Sarah wrote: »

Hi happyphantom,

Thanks for contacting us on Boards.

Any past eStatements you have will show the address at the time they were produced. As you have received the confirmation that this has been processed, any statements requested now will have your new address displayed on them. 

Although we have no account access here, if you would like to check this you can do so by calling Bank of Ireland 365 on 0818 365 365 or 00353 1 4044000 and a representative will be happy to clarify this for you. Please press the * button to direct your call from the automated service to a representative. 

If you need help with any other query please let us know. 

Thanks,
Sarah

Unfortunately I was holding for 20 minutes to speak with a customer service agent and still didn't get through to anybody

Can you please advise if you have a Data Protection or Compliance section to whom I can write in relation to the address not being updated on my estatements?

Bank of Ireland: Sarah

Hi happyphantom,

Sorry to hear that you are experiencing a phone delay. 

Please be advised that Bank of Ireland 365 phone lines may be experiencing a high volume of calls at present. Please be assured our representatives are working as quickly as possible to clear the volume of calls. Bank of Ireland 365 representatives are available until midnight tonight. 

In relation to your eStatements, to clarify, your address cannot be changed on any past statements. If you send an Online Service Desk message when logged in to your account via Bank of Ireland 365 Online, a representative will be able to check that your address has indeed been updated.

I hope this explains the matter clearer for you. 

Again, if we can help you any further please let us know. 

Thanks,
Sarah

dominic14

Two months ago I posted a change of address form to my bank in Tipperary Town. Checking recently I noticed that it was still unchanged. Lets say we blame An Post for that one and give BOI the benefit of the doubt (reluctantly). On Monday of this week I resubmitted the change of address form: this time by registered post. I contacted Banking 365 to see if the address had been amended. No it hasnt! I ask the lady at Banking 365 to ring the Tipperary town Branch to get an update as I had difficulty getting through to them on the phone. 

The nice lady from '365' then informs me that the Tipperary bank staff are busy and can I hold on the line. She returns and explains that the individual branches now forward the change of address to a central administration office in Dublin. Would or could anyone from BOI explain to me, who has been a customer for 30 years, why my bank in Tipperary cannot open the envelope, key in my account number and change my address? Its such a simple procedure that it defies logic and common sense. 

jkwxez12yrdgbq

Bank of Ireland: Sarah wrote: »

Hi happyphantom,

Sorry to hear that you are experiencing a phone delay. 

Please be advised that Bank of Ireland 365 phone lines may be experiencing a high volume of calls at present. Please be assured our representatives are working as quickly as possible to clear the volume of calls. Bank of Ireland 365 representatives are available until midnight tonight. 

In relation to your eStatements, to clarify, your address cannot be changed on any past statements. If you send an Online Service Desk message when logged in to your account via Bank of Ireland 365 Online, a representative will be able to check that your address has indeed been updated.

I hope this explains the matter clearer for you. 

Again, if we can help you any further please let us know. 

Thanks,
Sarah

Hi Sarah,

can you please forward me the contact address for your data protection or compliance section as previously requested?


Kind regards,
Happy Phantom

Bank of Ireland: Sarah

Hi dominic14,

Thank you for your post. 

We are sorry to hear you have experienced this delay in updating your address and we completely understand your frustrations. However, all changes of address are now processed from a central location. 

If you are registered for Bank of Ireland 365 Online and also registered your mobile to receive security codes, you can update your address online via the Online Service Desk. 

If you need help with any other query please do not hesitate to contact us. 

Thanks,
Sarah

Bank of Ireland: Sarah

Aarav Silly Nerd wrote: »

Bank of Ireland: Sarah wrote: »

Hi Aarav Silly Nerd,

Sorry to hear that you are experiencing a phone delay. 

Please be advised that Bank of Ireland 365 phone lines may be experiencing a high volume of calls at present. Please be assured our representatives are working as quickly as possible to clear the volume of calls. Bank of Ireland 365 representatives are available until midnight tonight. 

In relation to your eStatements, to clarify, your address cannot be changed on any past statements. If you send an Online Service Desk message when logged in to your account via Bank of Ireland 365 Online, a representative will be able to check that your address has indeed been updated.

I hope this explains the matter clearer for you. 

Again, if we can help you any further please let us know. 

Thanks,
Sarah

Hi Sarah,

can you please forward me the contact address for your data protection or compliance section as previously requested?


Kind regards,
Happy Phantom

Hi Aarav Silly Nerd,

In this case you would need to raise a formal complaint with our Complaints Department and this can then be investigated fully and they will then liaise with the appropriate department. Our complaints department would then contact you regarding this. 
Please find the contact information for our Complaints Department here

Thanks,
Sarah