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Have i scratched the camera of my iphone 5?

  • 23-04-2014 2:34pm
    #1
    Fol20
    Registered Users, Registered Users 2 Posts: 3,625 ✭✭✭


    Hi Guys i just noticed that every picture i take on my iphone has a weird mark on it. It looks like its a piece of cloth however i cant see anything on the camera. Do you guys think its a scratch?


Comments

  • #2
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    Not a scratch, unless you scratched it with a diamond, as the lens is made from sapphire.

    I had the same thing on my 5 and luckily it was still in warranty so Apple replaced the phone.


  • #3
    Fol20
    Registered Users, Registered Users 2 Posts: 3,625 ✭✭✭Fol20


    mad muffin wrote: »
    Not a scratch, unless you scratched it with a diamond, as the lens is made from sapphire.

    I had the same thing on my 5 and luckily it was still in warranty so Apple replaced the phone.

    Do you know If you are able to fix it without getting a replacement? I'm going to call into an apple store on the way home today to see if they can do anything for me.


  • #4
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    Fol20 wrote: »
    Do you know If you are able to fix it without getting a replacement? I'm going to call into an apple store on the way home today to see if they can do anything for me.

    I wouldn't think so. You mustn't be in Ireland if you have an Apple Store you can go to?


  • #5
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Fol20 wrote: »
    Do you know If you are able to fix it without getting a replacement? I'm going to call into an apple store on the way home today to see if they can do anything for me.

    If you go to an apple store they will swap it for a refurb and I presume restore it for you. I think you need to book an appointment in advance though.


  • #6
    FourFourRED
    Registered Users, Registered Users 2 Posts: 8,906 ✭✭✭FourFourRED


    You could use the Apple express replacement service. Received my replacement today and it's in perfect condition, new battery and outer shell and everything. In fact I don't even think it is a refurb as it has a production date of week 1 in April.

    https://twitter.com/fourfourred



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  • #7
    Fol20
    Registered Users, Registered Users 2 Posts: 3,625 ✭✭✭Fol20


    mad muffin wrote: »
    I wouldn't think so. You mustn't be in Ireland if you have an Apple Store you can go to?

    I bought the phone second hand when I was in Ireland. Do you think they would still fix it as it seems like a common problem online.


  • #8
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    Fol20 wrote: »
    I bought the phone second hand when I was in Ireland. Do you think they would still fix it as it seems like a common problem online.

    If it's still with in warranty they will replace your phone with a new one, well good as new anyway.

    If it's out of warranty you'll have to pay an out of warranty charge.


  • #9
    Dades
    Moderators, Society & Culture Moderators Posts: 25,558 Mod ✭✭✭✭Dades


    I had that purple effect on my first iP5. It was still in warrenty and Apple replaced it no probs.

    It's a known issue.


  • #10
    Fol20
    Registered Users, Registered Users 2 Posts: 3,625 ✭✭✭Fol20


    Dades wrote: »
    I had that purple effect on my first iP5. It was still in warrenty and Apple replaced it no probs.

    It's a known issue.

    I have an appointment booked for 3 today, hopefully they will be able to sort me out.


  • #11
    Fol20
    Registered Users, Registered Users 2 Posts: 3,625 ✭✭✭Fol20


    Forgot to update the post. Apple gave me a new phone, I was very satisfied with their customer service.


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  • #12
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    Fol20 wrote: »
    Forgot to update the post. Apple gave me a new phone, I was very satisfied with their customer service.

    Apple are second to none when it comes to customer service. One if the main reasons I stuck with an iPhone.


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