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GRO Anywhere Blackout Blind = Cracked Window

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  • 25-04-2014 9:09am
    #1
    brightkane
    Registered Users Posts: 2,716 ✭✭✭


    Hi All,

    We had a problem with our 7 month old waking up at 5am so decided it might be the early brightness waking him.
    We got a blackout blind from Smyths and just put it up at night to see if it worked. It did work but we have now noticed it has caused a huge crack in a double glazing window!!
    Google brings up other people who had the same problem.
    The paperwork with it states they are not responsible for any damaged caused to windows.

    Has this happened to anyone before and if so did you get it resolved?


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    #2
    kandr10
    Registered Users Posts: 1,601 ✭✭✭kandr10


    That's awful!
    Try ringing the national consumer advice bureau www.consumerhelp.ie. although the packaging says they don't accept liability, since your consumer rights I'm Ireland lie with the retailer you might have some comeback. They're really helpful and give great advice. They tell you what you can quote when complaining etc. hopefully you can get some compensation.


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    #3
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    Moved from Parenting


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    #4
    whomitconcerns
    Registered Users Posts: 4,368 ✭✭✭whomitconcerns


    its on their website

    ....The Gro Company will not be held responsible for any glass breakage resulting from use of the Gro Anywhere Blind. The blind can be safely applied to normal single or double glazed windows in good condition...

    Problem is can you show that your window was in perfect nick before you put the blind on?


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    #5
    brightkane
    Registered Users Posts: 2,716 ✭✭✭brightkane


    Totally understand what your saying, well its with the retailer at the moment so will see what they say.
    whomitconcerns wrote: »
    its on their website

    ....The Gro Company will not be held responsible for any glass breakage resulting from use of the Gro Anywhere Blind. The blind can be safely applied to normal single or double glazed windows in good condition...

    Problem is can you show that your window was in perfect nick before you put the blind on?


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    #6
    whomitconcerns
    Registered Users Posts: 4,368 ✭✭✭whomitconcerns


    good luck! although I cant for the life of me work out how it would break the window....but im not a glass expert I guess :P


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    #7
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    It's caused by thermal stress on the window. In particular where there is already a flaw in the window.


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    #8
    brightkane
    Registered Users Posts: 2,716 ✭✭✭brightkane


    Call today from the retailer that they will refund the price of the blind and the supplier will be in touch about getting the window replaced.

    Will let you know if and when its completed but they are dealing with it in a very professional manner i must say.


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    #9
    emeldc
    Registered Users Posts: 2,597 ✭✭✭emeldc


    The cynic in me says if the supplier doesn't replace the window, the shop will claim it has nothing to do with them as they did their bit by giving a full refund on the blind. But I could be wrong of course :rolleyes:


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    #10
    brightkane
    Registered Users Posts: 2,716 ✭✭✭brightkane


    To be fair to all I am coming back with an update.

    The supplier has not conceded liability but has agreed to offer a goodwill gesture that will cover the cost of replacing the window. This is all we wanted at the end of the day and we weren't on a crusade.

    Over all very happy customers .


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    #11
    kandr10
    Registered Users Posts: 1,601 ✭✭✭kandr10


    brightkane wrote: »
    To be fair to all I am coming back with an update.

    The supplier has not conceded liability but has agreed to offer a goodwill gesture that will cover the cost of replacing the window. This is all we wanted at the end of the day and we weren't on a crusade.

    Over all very happy customers .

    Nice one! That's the perfect outcome .


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    #12
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    brightkane wrote: »
    To be fair to all I am coming back with an update.

    The supplier has not conceded liability but has agreed to offer a goodwill gesture that will cover the cost of replacing the window. This is all we wanted at the end of the day and we weren't on a crusade.

    Over all very happy customers .
    For future reference, anything black placed against a double glazed window that gets the sun, can cause it to crack. In my case it was a teddy bear sitting on the windowsill!


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