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How long does manufacturer have to replace an electronic item?

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  • 26-04-2014 3:29pm
    #1
    [Deleted User]
    Posts: 0 ✭


    I was just wondering if I bought an electronic good from a store and the item is within it's year guarantee, how long do they have to replace, repair or refund?

    Thanks for reading and anyone that can help :cool:


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    #2
    skelligs
    Closed Accounts Posts: 196 ✭✭skelligs


    Deleted User wrote: »
    I was just wondering if I bought an electronic good from a store and the item is within it's year guarantee, how long do they have to replace, repair or refund?

    Thanks for reading and anyone that can help :cool:

    Firstly, it would need to be a verifiable manufacturing fault for free repair, replacement or refund.

    As for length of time, it depends on the product and "life expectancy". Samsung still fix a known fault of fridge freezers bought up to 10 years ago, but in the real world 2 years would be the norm.

    However, many "faults" are due to mis-use or things outside the control of manufacturer such as a power surge. Google the product and see if the issue you have is a known fault.

    If you mean by length of time for a repair from the time you bring the product into them, then up to 30 days depending on the item and the type of fault. (some items may need specialist attention - others can be repaired locally)


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    #3
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    Don't confuse the manufacturer's warranty with your rights; you have up to six years protection under Irish consumer law which overrides the warranty but you need to deal with the store directly (only exception is Apple due to going to Apple simply speed things up a whole lot). You can read up here for more details.


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    #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Nody wrote: »
    Don't confuse the manufacturer's warranty with your rights; you have up to six years protection under Irish consumer law which overrides the warranty but you need to deal with the store directly (only exception is Apple due to going to Apple simply speed things up a whole lot). You can read up here for more details.

    What I was meaning is if I bought a tablet and brought it back into back to a shop cause of a manufacture fault how long do they have to replace it, I am being told six weeks is that right? Seems like a very long time.


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    #5
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    Deleted User wrote: »
    What I was meaning is if I bought a tablet and brought it back into back to a shop cause of a manufacture fault how long do they have to replace it, I am being told six weeks is that right? Seems like a very long time.
    The waiting time is not quantified in law and I'd also say it depends on the brand; for example I'd never expect it to take Samsung or Apple pad to get fixed because there are repairshops in Ireland. On the other hand a no name Chinese pad would most likely need to go back to China (two weeks each way) to get looked at.


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    #6
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    Any redress (repair/refund/replace) under consumer rights must be done within a reasonable timescale and not cause unreasonable inconvenience. What is "reasonable" is not defined in consumer law because it depends on many factors such as the nature of the product, it's value, the purpose you bought it for, etc. This also applies to manufacturer guarantees if one is provided unless the guarantee promises a timescale. Six weeks to repair a tablet does seem long but it may not be excessive especially if it has to go to a distant location for evaluation and repair.


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    #7
    rock22
    Registered Users Posts: 1,628 ✭✭✭rock22


    Nody wrote: »
    ... you have up to six years protection under Irish consumer law ...
    (only exception is Apple due to going to Apple ....

    Can you quote legislation or SI giving this exemption?
    Seem very strange to me


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    #8
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    rock22 wrote: »
    Can you quote legislation or SI giving this exemption?
    Seem very strange to me
    There is no legal base for it; it's simply being pragmatic to get a resolution. Apple insists on dealing with all issues directly so handing in your Ipad (as example) to Curry's only increases the whole process to get it fixed; were as if you call Apple directly they would arrange a courier to pick it up at your house and get it back to you far faster then if you handed it on to Curry's. Can you still hand it in to the store? Of course; but why would you intentionally want to add 2+ weeks to the process to get it fixed?


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    #9
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    Nody wrote: »
    There is no legal base for it; it's simply being pragmatic to get a resolution. Apple insists on dealing with all issues directly so handing in your Ipad (as example) to Curry's only increases the whole process to get it fixed; were as if you call Apple directly they would arrange a courier to pick it up at your house and get it back to you far faster then if you handed it on to Curry's. Can you still hand it in to the store? Of course; but why would you intentionally want to add 2+ weeks to the process to get it fixed?

    Because not doing so may limit your future options if the defect recurs, especially after the warranty expires. Under your consumer rights any repair must be permanent so if the defect recurs you can seek a replacement or refund instead of just another repair, but this obligation applies to the seller. By skipping Curry's the first time you have not afforded them an opportunity to fix it so they can treat it as a first defect and be entitled to offer only a (first time to them) repair which may not be acceptable to you.
    If they had been allowed to deal with the first defect then you'll be in a better position to refuse a second repair should it happen.


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    #10
    the culture of deference
    Banned (with Prison Access) Posts: 2,196 ✭✭✭the culture of deference


    Why are retailers allowed sell extended warranties?


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    #11
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    the culture of deference wrote: »
    Why are retailers allowed sell extended warranties?
    For the same reason you can also buy insurance against being kidnapped by UFOs or bitten by Vampires; because people buy them and they are not illegal.


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    #12
    the culture of deference
    Banned (with Prison Access) Posts: 2,196 ✭✭✭the culture of deference


    Nody wrote: »
    ... bitten by Vampires

    vampire insurance .. no way


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    #13
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    the culture of deference wrote: »
    vampire insurance .. no way
    Yes way...


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    #14
    nava
    Registered Users Posts: 4,739 ✭✭✭nava


    the culture of deference wrote: »
    Why are retailers allowed sell extended warranties?

    The only reason I would consider extended warranty would be if they cover accidental damage, specially when buying a laptop, phone, etc that would cover also if they drop it, water damage and some other stuff like that mostly when it's for kids.


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    #15
    the culture of deference
    Banned (with Prison Access) Posts: 2,196 ✭✭✭the culture of deference


    Nody wrote: »
    Yes way...

    "policies for vampire bites, werewolf attacks and ghosts. "

    unbelievable


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    #16
    the culture of deference
    Banned (with Prison Access) Posts: 2,196 ✭✭✭the culture of deference


    nava wrote: »
    The only reason I would consider extended warranty would be if they cover accidental damage, specially when buying a laptop, phone, etc that would cover also if they drop it, water damage and some other stuff like that mostly when it's for kids.

    Yea I didn't think of that.

    Credit card purchase Protection Covers theft, loss or accidental damage to personal property purchased anywhere in the world by the cardholder with their Ulster Bank World Master Card.
    • Theft, loss or accidental damage must occur within 100 days of purchase


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    #17
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Deleted User wrote: »
    What I was meaning is if I bought a tablet and brought it back into back to a shop cause of a manufacture fault how long do they have to replace it, I am being told six weeks is that right? Seems like a very long time.


    For electronic goods like tablets a reasonable time would be about two weeks, Where the seller/retailer sourced the goods or where they were manufactured are not your concern. it would be unreasonable for you to be without the product for more than two weeks.


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