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eFibre vectoring and speed

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  • 28-04-2014 11:16am
    #1
    TBi
    Registered Users Posts: 1,784 ✭✭✭


    Hi,

    i had efibre installed in my house last year and engineer said my line was capable of 100MB/s but when installed it was set to 50MB/s (i only paid for this service). I tried uprating to the 70MB/s service but was told my line was only capable of 50.

    However i got a call from eVision and the person on the phone said the line was capable of 80MB/s. Can i get my line checked? I know vectoring is enabled which should speed up the line somewhat.

    I can PM further details as needed.

    Thanks,


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    TBi wrote: »
    Hi,

    i had efibre installed in my house last year and engineer said my line was capable of 100MB/s but when installed it was set to 50MB/s (i only paid for this service). I tried uprating to the 70MB/s service but was told my line was only capable of 50.

    However i got a call from eVision and the person on the phone said the line was capable of 80MB/s. Can i get my line checked? I know vectoring is enabled which should speed up the line somewhat.

    I can PM further details as needed.

    Thanks,

    Hi TBi

    It may be the case that the speeds need increasing to the lines maximum capacity however I will be unable to see or arrange change of speed and a call to our technical support team will be needed to check this. You can reach tech support on 1890260260 however you can also reach them over webchat here: http://bit.ly/1fsAeco

    Thanks
    Al


  • Options
    #3
    TBi
    Registered Users Posts: 1,784 ✭✭✭TBi


    Thanks,
    there used be an option for online webhelp but it seems to have disappeared or i just can't find it.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    TBi wrote: »
    Thanks,
    there used be an option for online webhelp but it seems to have disappeared or i just can't find it.

    [font=Times New Roman","serif]No worries TBi

    The 'Web chat' option is located to the right hand side of the page - it can take a minute to load sometimes. If it appears as offline this just means operators are busy. In the case where operators are not busy [/font]    [font=Times New Roman","serif]you will see a button inviting you to “Chat now”.

    Thanks
    Al[/font]


  • Options
    #5
    TBi
    Registered Users Posts: 1,784 ✭✭✭TBi


    The 'chat box' was blocked by the firewall at work. I can see it now at home.


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    TBi wrote: »
    The 'chat box' was blocked by the firewall at work. I can see it now at home.
    Thanks for letting me know TBi

    Al


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