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Withdrawal from deposit account online

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  • 29-04-2014 8:23am
    #1
    FJC1508
    Registered Users Posts: 7 ✭


    Hi,

    Made a withdrawal from my deposit account on thursday or friday but am yet to recieve confirmation of my request, re-attempted to to do so yesterday and hope it wont disrupt the process.

    This is an urgent transfer so was hoping that i would recieve the transfer by Wed evening at the latest as described in your FAQ.

    Can you provide me with more information with regards my request, or help me to process the transfer 

    Thanks


Comments

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    #2
    Bank of Ireland: Paula C
    Closed Accounts Posts: 253 ✭✭Bank of Ireland: Paula C


    Hi FJC1508,

    Thank you for contacting us on boards.

    Once a withdrawal request has been received and actioned, a text confirmation is issued to the customer advising them of this. Depending on the type of deposit account that you hold there may be a notice period required for withdrawal. Please see here for a list of eligible products and their notice periods.

    If you have not received your text confirmation, please contact our BOI365 Team on 0818 365 365 to have this looked into further, alternatively if you are a registered user of BOI365Online please send this query through the "ask a question" section in the Online Service Desk and a representative will be more than happy to investigate this for you.

    We hope this helps, if we can assist with anything else please do not hesitate to contact us.

    Thanks,
    Paula C


  • Options
    #3
    FJC1508
    Registered Users Posts: 7 ✭FJC1508


    Hi Paula,

    That is the issue, i never recieved a text or email confirmation with regards the transfer when it stated it should take max one or two working days, would re-attempting to make the withdrawal impact the transfer?

    Fergus


  • Options
    #4
    Bank of Ireland: Paula C
    Closed Accounts Posts: 253 ✭✭Bank of Ireland: Paula C


    Hi FJC1508,

    While it would not have an impact on your transfer to request this a second time, it may not be necessary. We would firstly ask you to check your sent items to ensure your notification was sent correctly. If your request was issued after 3.30pm on Friday it may only have been received Monday and actioned today.

    For confirmation, we would suggest you send this query through the Ask a Questions section in the Online Service Desk, a representative there will have account access and can check if and when your request was received.

    We hope this clarifies this for you.

    Thanks,
    Paula C


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