Once again into the breach of incompetence!!!!!!!!!!!!!

Mince Pie

Once again, here I am but its just been a litany of errors from the time I took out the contract to today when I try and cancel said contract seeing as its been a year.
But NO t'was not to be, sadly because someone in your office applied some credit to my account I am now forced to stay in contract for a further 3 months till the end of July!!!

I am fit to burst I am so annoyed right now. Finally thought I was free of the shackles of incompetence, idiocy, charges and then some.

So take out the contract in April, someone in the office applies a credit to the account in July and I am penalised into staying in this sodding contract till the end of July and NOBODY can do anything in the office as I had to talk to 3 difference advisors. Thats after having to call for a second time as I was very helpfully hung up on the first time. 

Not to mention the credit that was also supposed to be applied to my account in December as promised by rep Tracey. Nope not a sign of that either. 

So now I am being told I will have to either suck it up and wait till July or pay a cancellation fee! Like are you fricking kidding? 

A very disgruntled and homicidal want to be ex customer!!!! 

edited to add, I said I was never made aware of the contractual extension but the call recording cannot be pulled unless I give the advisors name and exact date of when this happened. Considering it happened in July of last year it would be unlikely I can provide such information.

eircom: Alan

Mince Pie wrote: »

Once again, here I am but its just been a litany of errors from the time I took out the contract to today when I try and cancel said contract seeing as its been a year.
But NO t'was not to be, sadly because someone in your office applied some credit to my account I am now forced to stay in contract for a further 3 months till the end of July!!!

I am fit to burst I am so annoyed right now. Finally thought I was free of the shackles of incompetence, idiocy, charges and then some.

So take out the contract in April, someone in the office applies a credit to the account in July and I am penalised into staying in this sodding contract till the end of July and NOBODY can do anything in the office as I had to talk to 3 difference advisors. Thats after having to call for a second time as I was very helpfully hung up on the first time. 

Not to mention the credit that was also supposed to be applied to my account in December as promised by rep Tracey. Nope not a sign of that either. 

So now I am being told I will have to either suck it up and wait till July or pay a cancellation fee! Like are you fricking kidding? 

A very disgruntled and homicidal want to be ex customer!!!! 

edited to add, I said I was never made aware of the contractual extension but the call recording cannot be pulled unless I give the advisors name and exact date of when this happened. Considering it happened in July of last year it would be unlikely I can provide such information.

Hi Mince Pie

Sorry to hear of this, A contract extension would need to be agreed to in all cases, If it is the case were you were not told about the renewal of contract then and you wish to this to be looked in to you can make a formal complaint to the accounts department and this will be investigated in full.

You can reach accounts on free phone 1901 or via web chat here: www.eircom.net/about/contact.

I'm sorry to hear the Tracey had not applied a credit you were expecting, can you please PM me your eircom account number and how much Tracey had advised and for what reason and I will follow this up for you.

Thanks
Al

Mince Pie

I have replied, I understand that you can't follow the Tweets and various threads but I really am at the end of my tether and just want to cancel my contract as soon as possible. 
I don't think I have ever received a worse service and thats saying something having dealt with British Gas! 

eircom: Alan

Mince Pie wrote: »

I have replied, I understand that you can't follow the Tweets and various threads but I really am at the end of my tether and just want to cancel my contract as soon as possible. 
I don't think I have ever received a worse service and thats saying something having dealt with British Gas! 

[font=Times New Roman","serif]HI Mince Pie

Thanks for you PM, I will investigate this and It may be tomorrow afternoon before I have more information, I will be in touch by PM on boards as soon as possible.

Thanks
Al[/font]

Mince Pie

Any word on this situation? I have in the meantime cancelled my direct debit until this is sorted. 

eircom: Alan

Mince Pie wrote: »

Any word on this situation? I have in the meantime cancelled my direct debit until this is sorted. 

[font=Times New Roman","serif]Hi Mince Pie

Thanks for taking my call today,

As discussed please forward Traceys PM and I'll get back to you right away

Al[/font]

Mince Pie

Hi Alan

I've just forwarded it to you now. Thanks for all your help.

eircom: Alan

Mince Pie wrote: »

Hi Alan

I've just forwarded it to you now. Thanks for all your help.

No problem at all,

I have just PM'd in reply

Thanks
Al