Is anyone having issues logging into email this evening?

heraldo

Yep, mine is back and working.

LynnGrace

There is now a message onscreen stating that 'due to technical difficulties webmail cannot be accessed at this time'.

eircom: Tony

thesimpsons wrote: »

pity we had to go searching high and low for this message from eircom.  considering the size of the eircom network and the amount of people having eircom email accounts, a radio/news announcement should have been launched.  wasted hours trying to access my email accounts.  

Hi thesimpsons
Our apologies for this inconvenience, and we hope to have webmail access issue resolved soon. We did push out the message that an issue was affecting webmail through Boards.ie, our own forums here on Twitter and on our website here .

We will update all channels any status reports on issue.

Tony

Snaggerman

I just got access, but no new emails in inbox since last log in, 5pm yesterday eve

Edit; no access since above, still error message

eircom: Tony

LynnGrace wrote: »

There is now a message onscreen stating that 'due to technical difficulties webmail cannot be accessed at this time'.

Hi LynnGrace
Yes, this issue has affected webmail access since approximately and we hope to roll out a fix this morning. We will post any further updates to our forum here

Again our apologies for this disruption in service.

Tony

zurbfoundation

whelan2 wrote: »

is anyones back working?

no

LynnGrace

'Hi LynnGrace
Yes, this issue has affected webmail access since approximately and we hope to roll out a fix this morning. We will post any further updates to our forum here

Again our apologies for this disruption in service.'

Tony


Hi Tony
Yes, I know there is an issue, that was why I started the thread.

NSAman

Still not back yet.

Roll out this morning... how long more? No mail since yesterday afternoon.....

basill

It seems like there is some sort of issue with eircom email about every 6 months. Your network contingency planning is quite frankly shocking and it is evident that there are no backup servers. The only difference with this outage is that you appear to have acknowledged that there is a major issue. In the past its taken thread ping pong before you have realised there is a problem.

hinault

I still cannot access my Eircom account using MS Outlook.

I logged on to the Eircom webmail site and I cannot access my email account there either.

eastwest

whelan2 wrote: »

is anyones back working?

Mine is still out, since last night. Very poor notification from Eircom on their site, no explanation, nothing.

eastwest

Once this is sorted, I think it will be time to get over my stupid loyalty to Eircom for everything. Paying thru the nose for phone line, non existent broadband and an email service that is unreliable and not accessible from abroad or on mobile devices.
I need to review all this stuff at the earliest.

finbarrk

Mine not working either. Come on Eircom ffs.

Sean9015

Well, 40 minutes left of the morning and still no e-mail.  However forum on eircom website now says :

"Support teams have restored service to some customers. Users will notice that the appearance of your webmail tool will have changed. This is temporary condition and full service will be returned when full fix has been implemented.
 
Work will continue throughout the day in a phased manner to fully restore service for all remaining affected customers.
 
At the moment we do not have an estimated full restoration time."

Don't suppose those of us paying through the nose for this will get a refund.......

 

BenRowe

whelan2 wrote: »

is anyones back working?

not restored for me as claimed at
http://pressroom.eircom.net/press_releases/article/eircom_outage_update/

paulboland

BenRowe wrote: »

whelan2 wrote: »

is anyones back working?

not restored for me as claimed at
http://pressroom.eircom.net/press_releases/article/eircom_outage_update/

That Press release is noting to do with Webmail problem that is a separate issue relating to Broadband/Phone problem in south east

Webmail Problem is still not fixed yet and there still working on it
Just wish they hurry up as its my main email I use

Latest from Eircom Website
Re: Technical difficulties accessing webmail accounts Wednesday April 30th

[ Edited ]

To our customers

Re webmail issue

As a result of fix rolled out this morning some customers are now able to access their webmail account.

Please note those customers who can now access their account will NOT receive any new mails until approximately after 12.00 noon.

As access to webmail accounts is restored progressively throughout the day you will experience delays in receiving new mails due to the backlog of mails currently in the system.

It may take a number of hours after full service has been restored for these backlogged mails to be delivered.

chewed

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /Email/login.htm.

Reason: Error reading from remote server

BenRowe

paulboland wrote: »

BenRowe wrote: »

whelan2 wrote: »

is anyones back working?

not restored for me as claimed at
http://pressroom.eircom.net/press_releases/article/eircom_outage_update/

That Press release is noting to do with Webmail problem that is a separate issue relating to Broadband/Phone problem in south east

Webmail Problem is still not fixed yet and there still working on it
Just wish they hurry up as its my main email I use

Latest from Eircom Website
Re: Technical difficulties accessing webmail accounts Wednesday April 30th

                            [ Edited ]                                      
                                                                         
To our customers

Re webmail issue

As a result of fix rolled out this morning some customers are now able to access their webmail account.

Please note those customers who can now access their account will NOT receive any new mails until approximately after 12.00 noon.

As access to webmail accounts is restored progressively throughout the day you will experience delays in receiving new mails due to the backlog of mails currently in the system.

It may take a number of hours after full service has been restored for these backlogged mails to be delivered.

thanks for telling me that

FirstIn

Still down. 

eircom: Alan

Hi All

The most recent updates on this ongoing issue can be found on our community forum here: http://bit.ly/QZaPCa

Thanks
Al

chewed

eircom: Alan wrote: »

Hi All

The most recent updates on this ongoing issue can be found on our community forum here: http://bit.ly/QZaPCa

Thanks
Al

Is there any reason why this information couldn't be provided on the Webmail login page???

https://secure.eircom.net/email/

paulboland

chewed wrote: »

eircom: Alan wrote: »

Hi All

The most recent updates on this ongoing issue can be found on our community forum here: http://bit.ly/QZaPCa

Thanks
Al

Is there any reason why this information couldn't be provided on the Webmail login page???

https://secure.eircom.net/email/

Webmail login page has Technical difficulties with webmail
For more information click here. its the same information http://bit.ly/QZaPCa

eircom: Alan

chewed wrote: »

eircom: Alan wrote: »

Hi All

The most recent updates on this ongoing issue can be found on our community forum here: http://bit.ly/QZaPCa

Thanks
Al

Is there any reason why this information couldn't be provided on the Webmail login page???

https://secure.eircom.net/email/

Hi chewed

I'll be unable to give reasons for operational decisions like this but I do understand your point and I will of course pass your feedback to operations.

Thanks
Al

satguy

I was an eircom customer for 40 years, and have a very old eircom email account,, from back in dial-up days.. 
Now that I live in the sticks and I only use a mobile for my house phone..

But I still the eircom as my main email,, it is my life line ,, it would suck if I was now locked out..
I'm too old now to be changing,,, So can I get it back please... 

eircom: Alan

satguy wrote: »

I was an eircom customer for 40 years, and have a very old eircom email account,, from back in dial-up days.. 
Now that I live in the sticks and I only use a mobile for my house phone..

But I still the eircom as my main email,, it is my life line ,, it would suck if I was now locked out..
I'm too old now to be changing,,, So can I get it back please... 

Hi satguy

I can assure you that it will be back up. The latest updates can be found here: http://bit.ly/QZaPCa

Thanks
Al

uck51js9zml2yt

I'm in. My password changes didn't take so if you changed yours use your old password.

There is a new layout on the email.

BenRowe

Alicia Immense Simplicity wrote: »

I'm in.  My password changes didn't take so if you changed yours use your old password.

There is a new layout on the email.

got one email and it went down again

hinault

I sent myself an email at 13.05hrs and it arrived at my Eircom account at 13.11hrs.

It looks like my Eircom account is now working.

I haven't received emails which I know were sent to me earlier by other users.

BenRowe

hinault wrote: »

I sent myself an email at 13.05hrs and it arrived at my Eircom account at 13.11hrs.

It looks like my Eircom account is now working.

I haven't received emails which I know were sent to me earlier by other users.

they said there would be a delay. two of my accounts now work

fatherted1969

Still can't send emails yet, please sort out asap