Is anyone having issues logging into email this evening?

jamesbil

So I rang the premium number, on hold for 10 mins. They said I would get a call from email security team.
Nothing.

Does this mean that despite a massive security issue eircom support knocks off work at 5pm???

jamesbil

still not fixed

whelan2

jamesbil wrote: »

still not fixed

yup was on it earlier cant get on now

tossy

Seems to be gone again alright.

jamesbil

They are saying it is fixed 

http://community.eircom.net/t5/Service-Updates-and/Resolved-Update-on-Webmail-Service-Wednesday-April-30th/td-p/68691

But I have still not had a call to help me out as promised yesterday at 5pm, so still no access to my business email.

eircom: Alan

jamesbil wrote: »

They are saying it is fixed 

http://community.eircom.net/t5/Service-Updates-and/Resolved-Update-on-Webmail-Service-Wednesday-April-30th/td-p/68691

But I have still not had a call to help me out as promised yesterday at 5pm, so still no access to my business email.

Hi Jamesbill

Due to the high number of affected customers we will be unable to arrange outgoing calls.

We have been advised that you will can change your password on the options provided through this link: https://autoreg.eircom.net/passwordchange/

If you require further assistance please contact email support on 1890260260 or web chat here: http://bit.ly/MHjO8Z if you are an eircom broadband subscriber or alternatively if you are not an eircom broadband customer please contact email support on 1530277100.

Thanks
Al

jamesbil

I have called email support twice, put on hold twice for 10 mins and told twice I would recieve a call from email security...
Still nothing.

chewed

Can someone please tell me how i can change my password on the webmail?

eircom: Alan

chewed wrote: »

Can someone please tell me how i can change my password on the webmail?

Hi chewed

Yes, please choose the relevant option through this link: https://autoreg.eircom.net/passwordchange/  (Change your password)

Thanks

Al

jamesbil

Any more advice for me Alan? Really need access to my mail now..

I am not an eircom customer so cant use web chat.

This is the message I get when I try to reset my password:
Reset Code Options

Sorry! Your account does not contain enough security detail for us to change your password online. Please contact Technical Support for further assistance.

I have called tech support twice yesterday..

eircom: Alan

jamesbil wrote: »

Any more advice for me Alan? Really need access to my mail now..

I am not an eircom customer so cant use web chat.

This is the message I get when I try to reset my password:
Reset Code Options

Sorry! Your account does not contain enough security detail for us to change your password online. Please contact Technical Support for further assistance.

I have called tech support twice yesterday..

Hi jamesbil

I'm sorry to hear this however there was a total email outage yesterday. The best advice I can offer is to contact email support today for further assistance on 1530277100 (charged at 33cents per minute).

Thanks
Al

chewed

eircom: Alan wrote: »

chewed wrote: »

Can someone please tell me how i can change my password on the webmail?

Hi chewed

Yes, please choose the relevant option through this link: https://autoreg.eircom.net/passwordchange/  (Change your password)

Thanks

Al

Not Found
The requested URL /passwordchange/& was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.3 (Red Hat) Server at autoreg.eircom.net Port 443

eircom: Alan

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

Can someone please tell me how i can change my password on the webmail?

Hi chewed

Yes, please choose the relevant option through this link: https://autoreg.eircom.net/passwordchange/  (Change your password)

Thanks

Al

Not Found
The requested URL /passwordchange/& was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.3 (Red Hat) Server at autoreg.eircom.net Port 443

Sorry Chewed

Try this link and click of "forgot or change password"

https://secure.eircom.net/email/


Thanks
Al

chewed

eircom: Alan wrote: »

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

Can someone please tell me how i can change my password on the webmail?

Hi chewed

Yes, please choose the relevant option through this link: https://autoreg.eircom.net/passwordchange/  (Change your password)

Thanks

Al

Not Found
The requested URL /passwordchange/& was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.3 (Red Hat) Server at autoreg.eircom.net Port 443

Sorry Chewed

Try this link and click of "forgot or change password"

https://secure.eircom.net/email/


Thanks
Al

Thanks.  When I try to change it I get this message...

"Your new password must be at least 8 characters long and must contain at least one number and one alphabetic character.


Please ensure your password does not contain any spaces or your first name or username."


My password is 18 characters long, contains 3 numbers and 11 alphabetic characters, no spaces or any of my names!

eircom: Alan

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

Can someone please tell me how i can change my password on the webmail?

Hi chewed

Yes, please choose the relevant option through this link: https://autoreg.eircom.net/passwordchange/  (Change your password)

Thanks

Al

Not Found
The requested URL /passwordchange/& was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.3 (Red Hat) Server at autoreg.eircom.net Port 443

Sorry Chewed

Try this link and click of "forgot or change password"

https://secure.eircom.net/email/


Thanks
Al

Thanks.  When I try to change it I get this message...

"Your new password must be at least 8 characters long and must contain at least one number and one alphabetic character.


Please ensure your password does not contain any spaces or your first name or username."


My password is 18 characters long, contains 3 numbers and 11 alphabetic characters, no spaces or any of my names!

Hi Chewed

Can you try a password with between 8 & 10 letters and 1 & 2 numbers please?

Thanks
Al

chewed

eircom: Alan wrote: »

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

Can someone please tell me how i can change my password on the webmail?

Hi chewed

Yes, please choose the relevant option through this link: https://autoreg.eircom.net/passwordchange/  (Change your password)

Thanks

Al

Not Found
The requested URL /passwordchange/& was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.3 (Red Hat) Server at autoreg.eircom.net Port 443

Sorry Chewed

Try this link and click of "forgot or change password"

https://secure.eircom.net/email/


Thanks
Al

Thanks.  When I try to change it I get this message...

"Your new password must be at least 8 characters long and must contain at least one number and one alphabetic character.


Please ensure your password does not contain any spaces or your first name or username."


My password is 18 characters long, contains 3 numbers and 11 alphabetic characters, no spaces or any of my names!

Hi Chewed

Can you try a password with between 8 & 10 letters and 1 & 2 numbers please?

Thanks
Al

OK Thanks Al. So the password can't be over 10 characters?

eircom: Alan

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

eircom: Alan wrote: »

chewed wrote: »

Can someone please tell me how i can change my password on the webmail?

Hi chewed

Yes, please choose the relevant option through this link: https://autoreg.eircom.net/passwordchange/  (Change your password)

Thanks

Al

Not Found
The requested URL /passwordchange/& was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.3 (Red Hat) Server at autoreg.eircom.net Port 443

Sorry Chewed

Try this link and click of "forgot or change password"

https://secure.eircom.net/email/


Thanks
Al

Thanks. When I try to change it I get this message...

"Your new password must be at least 8 characters long and must contain at least one number and one alphabetic character.


Please ensure your password does not contain any spaces or your first name or username."


My password is 18 characters long, contains 3 numbers and 11 alphabetic characters, no spaces or any of my names!

Hi Chewed

Can you try a password with between 8 & 10 letters and 1 & 2 numbers please?

Thanks
Al

OK Thanks Al. So the password can't be over 10 characters?

I have to have this confirmed officialy but it seems to be working for people

Thanks
Al

Pretzill

Anyone else check their spam folder? I don't think I've ever seen as much spam.

eircom: Alan

Pretzill wrote: »

Anyone else check their spam folder? I don't think I've ever seen as much spam.

Hi Pretzill

Yes this can be quite full, it's best just deleting them.


Thanks
Al

fat-tony

I have twice used the password changer (April 30th and May 1st) (http://autoreg.eircom.net/passwordchange/) in an attempt to change my POP3 password. The password change screen tells me that it will be up to 40 minutes to take effect. So far the only password that has changed is the one to get into the password changer. POP3 password remains as it was. Any suggestions?
ps - I'm using a 12 character password, mixed case with numerics also.

eircom: Alan

fat-tony wrote: »

I have twice used the password changer (April 30th and May 1st) (http://autoreg.eircom.net/passwordchange/) in an attempt to change my POP3 password. The password change screen tells me that it will be up to 40 minutes to take effect. So far the only password that has changed is the one to get into the password changer. POP3 password remains as it was. Any suggestions?
ps - I'm using a 12 character password, mixed case with numerics also.

Hi fat-tony

Unfortunately I don't have a suggestion for this however if you contact the email support centre they should be able to help. They can be contacted on 1890260260 or web chat here: http://bit.ly/MHjO8Z  or alternatively if you are not an eircom broadband customer please contact email support on 1530277100 (charged at 33c per minute).

Thanks

Al

fat-tony

eircom: Alan wrote: »

fat-tony wrote: »

I have twice used the password changer (April 30th and May 1st) (http://autoreg.eircom.net/passwordchange/) in an attempt to change my POP3 password. The password change screen tells me that it will be up to 40 minutes to take effect. So far the only password that has changed is the one to get into the password changer. POP3 password remains as it was. Any suggestions?
ps - I'm using a 12 character password, mixed case with numerics also.

Hi fat-tony

Unfortunately I don't have a suggestion for this however if you contact the email support centre they should be able to help. They can be contacted on 1890260260 or web chat here: http://bit.ly/MHjO8Z  or alternatively if you are not an eircom broadband customer please contact email support on 1530277100 (charged at 33c per minute).

Thanks

Al

I worked it out myself. Apparently, your password changer will allow any length password (I was using 12 characters). However, having re-read this thread, I tried a weaker 10 character password (same format but fewer characters) and POP3 password was changed shortly afterwards.
You may need to let your tech bods know that there is a validation discrepancy between what your password changer will permit and what your mail system will allow.

 

eircom: Alan

fat-tony wrote: »

eircom: Alan wrote: »

fat-tony wrote: »

I have twice used the password changer (April 30th and May 1st) (http://autoreg.eircom.net/passwordchange/) in an attempt to change my POP3 password. The password change screen tells me that it will be up to 40 minutes to take effect. So far the only password that has changed is the one to get into the password changer. POP3 password remains as it was. Any suggestions?
ps - I'm using a 12 character password, mixed case with numerics also.

Hi fat-tony

Unfortunately I don't have a suggestion for this however if you contact the email support centre they should be able to help. They can be contacted on 1890260260 or web chat here: http://bit.ly/MHjO8Z  or alternatively if you are not an eircom broadband customer please contact email support on 1530277100 (charged at 33c per minute).

Thanks

Al

I worked it out myself. Apparently, your password changer will allow any length password (I was using 12 characters). However, having re-read this thread, I tried a weaker 10 character password (same format but fewer characters) and POP3 password was changed shortly afterwards.
You may need to let your tech bods know that there is a validation discrepancy between what your password changer will permit and what your mail system will allow.

 

Thanks for letting me know that.

I will of course make sure to pass this to operations.

Al

jamesbil

So far €40 spent calling tech support trying to reset a forgotten password following the recent security breach... still no email.

jamesbil

Finally got my mail back today.

Ginkgo

Hi,

Is there a dedicated helpdesk number for loss of access to email due to recent tech issue?

I did change my password since the technical problems. Got a message that it would take time for that password change to take effect. Haven't been able to login to email since. I did try calling  already once but apparently I need the email support helpdesk. I can't change my password again as get the following message. 

 "Sorry! Your account does not contain enough security detail for us to change your password online. Please contact Technical Support for further assistance."


Thanks

eircom: Tony

Ginkgo wrote: »

Hi,

Is there a dedicated helpdesk number for loss of access to email due to recent tech issue?

I did change my password since the technical problems. Got a message that it would take time for that password change to take effect. Haven't been able to login to email since. I did try calling  already once but apparently I need the email support helpdesk. I can't change my password again as get the following message. 

 "Sorry! Your account does not contain enough security detail for us to change your password online. Please contact Technical Support for further assistance."


Thanks

Hi Ginkgo
yes, you can contact the email support centre they should be able to help. They can be contacted on 1890260260 or web chat here: http://bit.ly/MHjO8Z  or alternatively if you are not an eircom broadband customer please contact email support on 1530277100 (charged at 33c per minute).
Hope this helps get your issue resolved.
Tony

Ginkgo

eircom: Tony wrote: »

Ginkgo wrote: »

Hi,

Is there a dedicated helpdesk number for loss of access to email due to recent tech issue?

I did change my password since the technical problems. Got a message that it would take time for that password change to take effect. Haven't been able to login to email since. I did try calling  already once but apparently I need the email support helpdesk. I can't change my password again as get the following message. 

 "Sorry! Your account does not contain enough security detail for us to change your password online. Please contact Technical Support for further assistance."


Thanks

Hi Ginkgo
yes, you can contact the email support centre they should be able to help. They can be contacted on 1890260260 or web chat here: http://bit.ly/MHjO8Z  or alternatively if you are not an eircom broadband customer please contact email support on 1530277100 (charged at 33c per minute).
Hope this helps get your issue resolved.
Tony

Thanks Tony. Unfortunately that didn't help.

I got in touch with the email support centre. I've been informed that I have permanently lost access to my eircom webmail account due to the fact that they cannot verify who I am. I understand their reasoning. I know I could be anyone ringing up requesting access.   I have lost access to my account through no fault of my own. If there was insufficient security info on the account, security questions/answers  could have been  provided had I been consulted prior to the security threat. Clearly there was no forward planning for such eventualities. Anyone else in this situation?

eircom: Tony

Ginkgo wrote: »

eircom: Tony wrote: »

Ginkgo wrote: »

Hi,

Is there a dedicated helpdesk number for loss of access to email due to recent tech issue?

I did change my password since the technical problems. Got a message that it would take time for that password change to take effect. Haven't been able to login to email since. I did try calling  already once but apparently I need the email support helpdesk. I can't change my password again as get the following message. 

 "Sorry! Your account does not contain enough security detail for us to change your password online. Please contact Technical Support for further assistance."


Thanks

Hi Ginkgo
yes, you can contact the email support centre they should be able to help. They can be contacted on 1890260260 or web chat here: http://bit.ly/MHjO8Z  or alternatively if you are not an eircom broadband customer please contact email support on 1530277100 (charged at 33c per minute).
Hope this helps get your issue resolved.
Tony

Thanks Tony. Unfortunately that didn't help.

I got in touch with the email support centre. I've been informed that I have permanently lost access to my eircom webmail account due to the fact that they cannot verify who I am. I understand their reasoning. I know I could be anyone ringing up requesting access.   I have lost access to my account through no fault of my own. If there was insufficient security info on the account, security questions/answers  could have been  provided had I been consulted prior to the security threat. Clearly there was no forward planning for such eventualities. Anyone else in this situation?

Hi Ginkgo
though we do appreciate your point immediate action is necessary if any security issue is identified. I am afraid that there was no opportunity to contact the huge number of accounts prior to action taken.
Our apologies that we cannot now provide access to this account.
Tony

Ginkgo

eircom: Tony wrote: »

Ginkgo wrote: »

eircom: Tony wrote: »

Ginkgo wrote: »

Hi,

Is there a dedicated helpdesk number for loss of access to email due to recent tech issue?

I did change my password since the technical problems. Got a message that it would take time for that password change to take effect. Haven't been able to login to email since. I did try calling  already once but apparently I need the email support helpdesk. I can't change my password again as get the following message. 

 "Sorry! Your account does not contain enough security detail for us to change your password online. Please contact Technical Support for further assistance."


Thanks

Hi Ginkgo
yes, you can contact the email support centre they should be able to help. They can be contacted on 1890260260 or web chat here: http://bit.ly/MHjO8Z ; or alternatively if you are not an eircom broadband customer please contact email support on 1530277100 (charged at 33c per minute).
Hope this helps get your issue resolved.
Tony

Thanks Tony. Unfortunately that didn't help.

I got in touch with the email support centre. I've been informed that I have permanently lost access to my eircom webmail account due to the fact that they cannot verify who I am. I understand their reasoning. I know I could be anyone ringing up requesting access.   I have lost access to my account through no fault of my own. If there was insufficient security info on the account, security questions/answers  could have been  provided had I been consulted prior to the security threat. Clearly there was no forward planning for such eventualities. Anyone else in this situation?

Hi Ginkgo
though we do appreciate your point immediate action is necessary if any security issue is identified. I am afraid that there was no opportunity to contact the huge number of accounts prior to action taken.
Our apologies that we cannot now provide access to this account.
Tony

Thanks Tony. I realise that immediate action was necessary. My point is that eircom must have been aware that it was providing email accounts for which they had insufficient security info and they should have given such account owners an opportunity to provide such security questions/answers or a backup email address in case things went wrong. Eircom had the opportunity to do this before the security issue. I recognise that after the incident it was too late. 

I'm still trying to see if there's a way around this.The error message above says that my account doesn't "have enough security detail for us to change your password online" and to contact the helpdesk for further assistance. How were others who had insufficient security info assisted?  Can you spell out what conditions need to be met please?