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  • 29-04-2014 8:00pm
    #1
    pcasso
    Registered Users Posts: 506 ✭✭✭


    I have an eircom email address but just this evening I have stopped being able to access it via my phone or laptop
    Now having tried to access it through eircom webmail I am getting a message that my email address doesn't exist.
    Any ideas how I can rectify this problem.
    Thanks in advance.


Comments

  • Options
    #2
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    pcasso wrote: »
    I have an eircom email address but just this evening I have stopped being able to access it via my phone or laptop
    Now having tried to access it through eircom webmail I am getting a message that my email address doesn't exist.
    Any ideas how I can rectify this problem.
    Thanks in advance.
    Same here


  • Options
    #3
    Manu19
    Registered Users Posts: 2 ✭Manu19


    Same here and from what I can see elsewhere Eircom want you to ring a premium phone number for tech support to rectify it if not an eircom broadband customer, absolute joke.


  • Options
    #4
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    On support.eircom.net it says

    Technical difficulties with webmail
    Due to technical difficulties, eircom.net email cannot be accessed at this time.



    Confimed on twitter, no timeframe for restoration of service.


  • Options
    #5
    Claregirl
    Registered Users Posts: 531 ✭✭✭Claregirl


    Update here  http://community.eircom.net/t5/Service-Updates-and/Issue-affecting-webmail-service-April-Tue-29/m-p/68567#M169


  • Options
    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Claregirl wrote: »
    Update here  http://community.eircom.net/t5/Service-Updates-and/Issue-affecting-webmail-service-April-Tue-29/m-p/68567#M169

     Hi all, we are currently experiencing an issue with webmail which is preventing access to mail accounts. We are working to resolve this issue as fast as we can.
     As soon as we have more information we will post here. Apologies for this interruption in service.
     Tony


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  • Options
    #7
    jamesbil
    Registered Users Posts: 662 ✭✭✭jamesbil


    any update?


  • Options
    #8
    cormie
    Registered Users Posts: 20,836 ✭✭✭✭cormie


    Mine is back working I think :)


  • Options
    #9
    the watchman
    Registered Users Posts: 833 ✭✭✭the watchman


    My email is back but after I log in the colours of the layout has changed from orange to blue and feels weird.
    So I went to change password. These are the instructions…..

    To change your password:
    1. Click the Preferences tab.
    2. In the Overview pane, click General and in Login Options, click Password.
    3. Enter your old password, your new password, and retype your new password to confirm.
    4. Click Change password. Your password has been changed.

    I followed them but after I get to ‘Login Options’ there is no option for changing password.
    Somethings still wrong !!


  • Options
    #10
    sfglackin
    Registered Users Posts: 1 ✭sfglackin


    eircom: Tony wrote: »
    Claregirl wrote: »
    Update here

     Hi all, we are currently experiencing an issue with webmail which is preventing access to mail accounts. We are working to resolve this issue as fast as we can.
     As soon as we have more information we will post here. Apologies for this interruption in service.
     Tony
    Hello Tony,

    I have tried to get into webmail today  as per the communication from Eircom  is anyone else out there still not able to access webmail.  It is still coming up with the technical difficulties page  can you help please.

    Thanks,
    Shane


  • Options
    #11
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    sfglackin wrote: »
    eircom: Tony wrote: »
    Claregirl wrote: »
    Update here

     Hi all, we are currently experiencing an issue with webmail which is preventing access to mail accounts. We are working to resolve this issue as fast as we can.
     As soon as we have more information we will post here. Apologies for this interruption in service.
     Tony
    Hello Tony,

    I have tried to get into webmail today  as per the communication from Eircom  is anyone else out there still not able to access webmail.  It is still coming up with the technical difficulties page  can you help please.

    Thanks,
    Shane
    [font=Calibri","sans-serif]Hi sfglackin

    You should be able to access your account at this stage.

    If you cannot gain access and you are an eircom broadband customer please contact our email support team on 1890260260 or via web chat here: http://bit.ly/MHjO8Z  - However if you are not an eircom customer please contact email support on 1530277100 (charged at 33cents per minute).

    Thanks
    Al[/font]


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