Eircom router issues

nd81

I have Eircom standard broadband with the black single aerial router. For the last week the connection drops up to 4 times an hour.
I contacted Eirvom who told me to disconnect the router from the splitter and plug it directly into the phone point, then reset the router. This didn't work and the problem persists.
The phone line was tested and they said it was fine and more than likely I had a faulty router. The plan is to contact them Tuesday and order a new one.
I borrowed an old eircom router off my dad as he was upgraded to fiber by eircom. I thought this might be a temporary solution until I received my new router.
When I plug my dads router in the internet light is red, all other lights are green.
Any suggestions?

NSAman

You may need to put in other information into the router to get your dad's router to work.

I am nearly sure the VCI MUX etc will stay the same, but you may have additional log on information for your line that is needed.

Not sure what the login screen is for many it is 192.168.0.1

nd81

Got the second router connected, quite happy with myself. All was well for a half hour and then it starts all over again. Three disconnects in less than a half hour.
Contacted Eircom on live chat(not my brightest decision given the flakiness of my connection) got disconnected from the first chat just as staff member tested my phone line and said there was no issue. Started a second chat with john where I got disconnected as he was checking my phone line.
I then decided to ring them, was given an estimated 5mins hold time, after just over 40mins holding and not being able to listen to bono and the script on repeat for the fourth time I hung up.
So Eircom twice have confirmed to me that my phone line is okay. John who I chatted to online last Friday 'guessed' it was a router issue. I got a different router, same issue persists.
What could be the problem? Any suggestions for a frustrated Eircom customer?

Going Strong

I had a similar problem recently. I thought it was the modem, got sent a replacement, it worked for a few days then completely died. A line engineer came out, said the signal was perfect for both phone and internet so it was an exchange issue. Another engineer came out, connected a diagnostic machine to my line, sent a signal back to the exchange and identified the issue as a faulty port at the exchange. It's been fine ever since.

nd81

Time to get an engineer out so. Here's hoping they answer my call this time.

Going Strong

The trouble is your number will have an ongoing issue logged against it and so it is unresolved so nobody can do much about it. The longer it goes on, the less interest there is in dealing with it at the support end as it's not really their department. See if you can impress on them that it *is* an exchange issue. In my case, they kept telling me it most likely was an exchange issue but didn't seem very interested in escalating it as such. Just "Turn on and off your modem again" seemed to be all that was on offer.

Limerick Rebel

nd81 wrote: »

Got the second router connected, quite happy with myself. All was well for a half hour and then it starts all over again. Three disconnects in less than a half hour.
Contacted Eircom on live chat(not my brightest decision given the flakiness of my connection) got disconnected from the first chat just as staff member tested my phone line and said there was no issue. Started a second chat with john where I got disconnected as he was checking my phone line.
I then decided to ring them, was given an estimated 5mins hold time, after just over 40mins holding and not being able to listen to bono and the script on repeat for the fourth time I hung up.
So Eircom twice have confirmed to me that my phone line is okay. John who I chatted to online last Friday 'guessed' it was a router issue. I got a different router, same issue persists.
What could be the problem? Any suggestions for a frustrated Eircom customer?

I had a similar problem a couple of years back and went through the whole process of swapping our the modem, geting an engineer out, etc. The problem went on for weeks. It turns out the I had the base station from a cordless phone right next to the the modem and this caused a problem with the wi-fi, causing it to drop out on a regular basis. It seems the most wireless devices follow a very strict communications protocol to ensure that interference does not occur but from what I am told, cordless phones are the exception.
I simply put the cordless phone and internet modem in different rooms (or moved them a good distance apart) and the problem was solved.

advertsfox

OP which Eircom router are you using now (model number). We need to learn more about your current line statistics, how many phone points you have in your house, is Sky or a monitored house alarm also connected to the phone like and where is the router connected (upstairs or downstairs).

NSAman

Sounds like an earthing fault at the exchange.

Shiraz 4.99

I had a similar issue, eircom sent an engineer out who recommended a new router, that made no difference.
Turned out to be the quality of the copper line from the exchange had degraded slightly over time.
Meant the max speed my line could sync to was 5Mb not 7Mb, reducing the sync speed rectified the problem.

nd81

advertsfox wrote: »

OP which Eircom router are you using now (model number). We need to learn more about your current line statistics, how many phone points you have in your house, is Sky or a monitored house alarm also connected to the phone like and where is the router connected (upstairs or downstairs).

I'm using the same router model. The zyxel model no:p660hwt1 v3. We have one phone point doenstairs where router is hooked up. no sky/monitored alarm etc.

nd81

Limerick Rebel wrote: »

I had a similar problem a couple of years back and went through the whole process of swapping our the modem, geting an engineer out, etc. The problem went on for weeks. It turns out the I had the base station from a cordless phone right next to the the modem and this caused a problem with the wi-fi, causing it to drop out on a regular basis. It seems the most wireless devices follow a very strict communications protocol to ensure that interference does not occur but from what I am told, cordless phones are the exception.
I simply put the cordless phone and internet modem in different rooms (or moved them a good distance apart) and the problem was solved.

I've just moved a cordless phone base sway from the router in response to this post. They have been side by side for years without issue but I'll try anything that might help

nd81

Going Strong wrote: »

The trouble is your number will have an ongoing issue logged against it and so it is unresolved so nobody can do much about it. The longer it goes on, the less interest there is in dealing with it at the support end as it's not really their department. See if you can impress on them that it *is* an exchange issue. In my case, they kept telling me it most likely was an exchange issue but didn't seem very interested in escalating it as such. Just "Turn on and off your modem again" seemed to be all that was on offer.

I'll try them again first thing in the morning and beat that queue.I couldn't face another 40min wait. I'll push the exchange fault and hopefully get this sorted sooner rather than later. Its been going on10 days or so already and you can bet the poor service over this time won't be reflected in my bill.

advertsfox

nd81 wrote: »

I'm using the same router model. The zyxel model no:p660hwt1 v3. We have one phone point doenstairs where router is hooked up. no sky/monitored alarm etc.

Ok we need to see the line statistics from the Zyxel - go to 192.168.1.254 and login (password is broadband1).

nd81

I'm guessing your looking for the info via statistics from the maintenance tab. I selected Capture all:

DSL standard: ADSL2+
near-end bit rate: 17404 kbps
far-end bit rate: 765 kbps

near-end FEC error fast: 0
near-end FEC error interleaved: 122
near-end CRC error fast: 0
near-end CRC error interleaved: 0
near-end HEC error fast: 0
near-end HEC error interleaved: 0
far-end FEC error fast: 0
far-end FEC error interleaved: 0
far-end CRC error fast: 0
far-end CRC error interleaved: 0
far-end HEC error fast: 0
far-end HEC error interleaved: 0
ADSL uptime 0:24:57

noise margin downstream: 70 0.1db
output power upstream: 113 0.1db
attenuation downstream: 110 0.1db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 03 34 45 36 57 88 88 9a 99 aa ba cc cb da dd dd
tone 64- 95: ce ee dd de ee de ed de ee e0 ee de dd ee de ed
tone 96-127: de dd de ec ee ee dd de dd ee dd dc dd cd cc cd
tone 128-159: cc cd cd dd ab cd dd cd dc dd cc dc dd dd dd dd
tone 160-191: dd dd dd dd dd cd cc dd dd dd dd dd dd da cc ac
tone 192-223: dd dc dd dd cc cc db cc dc cc cc cc da cb cc cc
tone 224-255: cc bc cc cc cc bb cb bb cc ca ac cc cc bc cb cc
tone 256-287: dc dc dd dd cd dc dd dd dd dd dd dd dd dd dd dd
tone 288-319: dd dd dd dd cc dd dd dd dd cc dd cd dc dd dd bc
tone 320-351: dc cc bd cc cc cc bb cb cc bc cc cb cc cc cc cc
tone 352-383: cc cc cb bc ca ba cb ac cc cc cc bb bb ac ba ba
tone 384-415: bb bc cc aa bb ba bb bb ba aa ba bb ba ba ab bb
tone 416-447: ba bb bb bb bb ba ab ab ba aa ab aa b9 aa ba aa
tone 448-479: bb aa ba aa aa aa 9a a9 aa aa 99 99 99 99 9a 89
tone 480-511: 99 98 a9 99 89 88 89 98 88 88 78 98 98 88 98 86

noise margin upstream: 172 0.1db
output power downstream: 184 0.1db
attenuation upstream: 73 0.1db
tone 0- 31: 00 00 00 03 57 8a ab bb bb cb bb bb bb bb a9 87
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SAR Driver Counters Display:
inPkts = 0x00001998, inDiscards = 0x00000000
outPkts = 0x000016d3, outDiscards = 0x00000000
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
txRate(Bps) = 0, rxRate(Bps) = 6785

---

CHANNEL enet0 (80afcaa8)

---

type=1, ID=0, admState=1, opState=9
FLAGS: used=1 clidMatch=0 oos=0 sending=0 bodM=0 ring=0 alloXS=0 in=0, out=0
phone=0
proto=0, glbIdx=0 useIdx=0 cookie=cafe
inPkt = 3611, inDiscard = 0, inError = 0
inDrop = 0, inOctet = 574725, inUCast = 3399
inSessOct= 0
inMCast = 212
outPkt = 4567, outDiscard = 3, outError = 0
outOctet= 252818, outUCast = 552, outMCast = 391
outSesOct= 0, full = 0
dqOctet=0 dqThresh=2000000 txCntDownTm=0 pktTraceDir=0 drvQ=00000000
txClk=621, rxClk=621, idleTime(ID=0 val=0) rxAccm=00000000 txAccm=00000000
Call: type=0 dir=IDLE-CALL proto=0 maxTime=0 ref=0 txR=100000000 rxR=100000000 up=5
dir#= remote= local#=
Usage: Octet(572676, 252332), Bps(5328, 816,) Ops(666, 102,)
Clu(0, 0),uptime = 0:26:04
L1: pktTx=8013f3e8 pktRx=80004134
L2: pktOut=80142cc0 pktIn=80143624
up-NDIS: usr=0 dataReq=0 dataInd=0 eventReq=0 eventInd=0
down-NDIS: sap=0 dataReq=0 dataInd=0 eventReq=0 eventInd=0

---

CHANNEL enet1 (80afd024)

---

type=1, ID=1, admState=1, opState=9
FLAGS: used=1 clidMatch=0 oos=0 sending=0 bodM=0 ring=0 alloXS=0 in=0, out=0
phone=0
proto=0, glbIdx=1 useIdx=1 cookie=cafe
inPkt = 3602, inDiscard = 155, inError = 616
inDrop = 0, inOctet = 426085, inUCast = 2630
inSessOct= 0
inMCast = 201
outPkt = 2744, outDiscard = 0, outError = 0
outOctet= 102896, outUCast = 468, outMCast = 134
outSesOct= 0, full = 0
dqOctet=0 dqThresh=2000000 txCntDownTm=0 pktTraceDir=3 drvQ=00000000
txClk=61c, rxClk=620, idleTime(ID=0 val=0) rxAccm=00000000 txAccm=00000000
Call: type=0 dir=IDLE-CALL proto=0 maxTime=0 ref=0 txR=10000000 rxR=10000000 up=5
dir#= remote= local#=
Usage: Octet(426071, 102896), Bps(1824, 0,) Ops(228, 0,)
Clu(0, 0),uptime = 0:26:04
L1: pktTx=8013f3e8 pktRx=80004134
L2: pktOut=80142cc0 pktIn=80143624
up-NDIS: usr=0 dataReq=0 dataInd=0 eventReq=0 eventInd=0
down-NDIS: sap=0 dataReq=0 dataInd=0 eventReq=0 eventInd=0

---

CHANNEL mpoa00 (80b0c210)

---

type=5, ID=0, admState=1, opState=9
FLAGS: used=1 clidMatch=0 oos=0 sending=0 bodM=0 ring=0 alloXS=0 in=0, out=0
phone=0
proto=80, glbIdx=a useIdx=a cookie=cafe
inPkt = 6361, inDiscard = 0, inError = 0
inDrop = 0, inOctet = 83425, inUCast = 595
inSessOct= 0
inMCast = 0
outPkt = 5843, outDiscard = 0, outError = 0
outOctet= 1053813, outUCast = 5843, outMCast = 0
outSesOct= 0, full = 0
dqOctet=0 dqThresh=60000 txCntDownTm=0 pktTraceDir=3 drvQ=8085b560
txClk=0, rxClk=61e, idleTime(ID=0 val=0) rxAccm=00000000 txAccm=00000000
Call: type=9 dir=INCOMING-CALL proto=a maxTime=0 ref=1 txR=512000 rxR=1500000 up=72
dir#= remote= local#=
Usage: Octet(83425, 1052751), Bps(0, 7424,) Ops(0, 928,)
Clu(0, 1),uptime = 0:24:57
L1: pktTx=80170310 pktRx=80004134
L2: pktOut=0 pktIn=80170144
up-NDIS: usr=0 dataReq=0 dataInd=0 eventReq=0 eventInd=0
down-NDIS: sap=0 dataReq=0 dataInd=0 eventReq=0 eventInd=0

wanif0: mtu 1492
inet 86.42.196.95, netmask 0xffffffff, broadcast 255.255.255.255
RIP RX:None, TX:None,
[InOctets 53591] [InUnicast 394] [InMulticast 0]
[InDiscards 0] [InErrors 0] [InUnknownProtos 0]
[OutOctets 855284] [OutUnicast 5662] [OutMulticast 0]
[OutDiscards 0] [OutErrors 0]
enif0: mtu 1500
inet 192.168.1.254, netmask 0xffffff00, broadcast 192.168.1.255
RIP RX:Ver 1 & 2, TX:Ver 1,
[InOctets 952847] [InUnicast 6029] [InMulticast 413]
[InDiscards 155] [InErrors 616] [InUnknownProtos 96]
[OutOctets 288511] [OutUnicast 713] [OutMulticast 346]
[OutDiscards 3] [OutErrors 0]
Dest FF Len Interface Gateway Metric stat Timer Use
159.134.155.22 00 32 poe0 159.134.155.22 1 03a9 0 0
192.168.1.0 00 24 enet0 192.168.1.254 1 041b 0 6559
default 00 0 poe0 Eircom 2 00ab 0 5785

nd81

Just off the phone with Brian in tech support. He thought a new router would be the way to go despite having had the same issue with two already. This new router came at the bargain price of 50 quid or free if I entered back into contract for 12months.
Needless to say I declined. He's going to get an engineer to check my line and contact me in 2 to 3 days. I'm hoping this is a realistic time frame given that I was told I would get a reply to an email I sent them on Sunday within 24hrs... Nothing so far
On a plus side the wait time was just over 20mins which is half my last wait time. Only one blast of The Script to endure today.