Virgin Media Cancellation deals

JohnnyChimpo

Amouar wrote: »

How Much are you paying and what is your current package?

Was on 86 p/m for the last 18 months, now on 43 p/m for 9 months and 86 p/m for 3 months on a 12 month total contract.

e: so averaging about... €54 p/m or thereabouts over the 12 month duration. Horizon Max, 240mb internet, and phone that I have never used.

frash

Just came across this thread.

Am currently paying €45 for 240MB and got the price increase email.

Sorry if it's in the last few pages but is there a direct number to the loyalty team?
9 months half price seems to be the best people are being offered? Do you need to do much arguing for that?

Thanks

frash

Just came across this thread.

Am currently paying €45 for 240MB and got the price increase email.

Sorry if it's in the last few pages but is there a direct number to the loyalty team?
9 months half price seems to be the best people are being offered? Do you need to do much arguing for that?

Thanks

Aquos76

JohnnyChimpo wrote: »

Was on 86 p/m for the last 18 months, now on 43 p/m for 9 months and 86 p/m for 3 months on a 12 month total contract.

e: so averaging about... €54 p/m or thereabouts over the 12 month duration. Horizon Max, 240mb internet, and phone that I have never used.

The issue here is they are saying that the 9 month half price deal isn't available to customers on 2 play services which it clearly is if people on here are anything to go by.

The best I've been offered so far is 6months half price and a free upgrade to their new 360mb modem but staying on my current 240mb package.

I was actually offered the new 360mb package for €30 for 6 months also, but that may have been an 18month contract.

A Law

frash wrote: »

Just came across this thread.

Am currently paying €45 for 240MB and got the price increase email.

Sorry if it's in the last few pages but is there a direct number to the loyalty team?
9 months half price seems to be the best people are being offered? Do you need to do much arguing for that?

Thanks

061 272190 UPC loyalty

Amouar

Called again and got the Irish call center, The operator doesn't want to hear anything about other people's offer and insisted that this is the best the deal I could get.

Well, I'll have to try again later in the evening .

Amouar

Called again and got the Irish call center, The operator doesn't want to hear anything about other people's offer and insisted that this is the best the deal I could get.

Well, I'll have to try again later in the evening .

the-ging

I am currently on 85pm with all three services.

Just called them there and were offering 6 months at half price (45 after the price increase). I say people were getting 9 months half price, but he was not budging.

Will try again later in the week.

the-ging

I am currently on 85pm with all three services.

Just called them there and were offering 6 months at half price (45 after the price increase). I say people were getting 9 months half price, but he was not budging.

Will try again later in the week.

JohnnyChimpo

You'll be much better off going with the "Sky are offering a better deal" route than the "some lads on Boards,ie got a better offer"

pippip

Work out what your year bill would be if 9months half price and 3 months full i.e. €675 for example for the year.

Then tell Virgin that Sky have a deal on the table that over the year comes in at around €675 and what can they offer to match that.

JohnnyChimpo

pippip wrote: »

Work out what your year bill would be if 9months half price and 3 months full i.e. €675 for example for the year.

Then tell Virgin that Sky have a deal on the table that over the year comes in at around €675 and what can they offer to match that.

Or just quote the actual current Sky offer of 49 p/m , which comes to under 600 p/a.

pippip

JohnnyChimpo wrote: »

Or just quote the actual current Sky offer of 49 p/m , which comes to under 600 p/a.

To which they'll point out that offer has

NO HD
ONLY 50 channels
NO box sets

and no free mobile calls, should you use that currently.

sillysocks

pippip wrote: »

To which they'll point out that offer has

NO HD
ONLY 50 channels
NO box sets

Yep, this is what happened me when I mentioned that Sky deal!

cruhoortwunk

FIrst time calling, the lowest he would go was 1/2 price for 4 months after about 5-6mins haggling. I was insisting on a cancellation, and he was about to give me the email address, then the call mysteriously dropped.
An old trick I used my self when I worked in a call centre.

Larcoon

So the best I can get now is

As I have only 2 services with them (broadband and phone)

€22.50 for the first 6 months
€45 for the remaining 6 months


is this correct?

ciarsd

Best here (and I tried) was 6 months half price on my primary tv box and broadband and full price (€11) on my 2nd tv box. So:

Multiroom
€11 / month no discount.

TV & Broadband
€37 / month

Total: €48 / month for 6 months

Then €86 / month for final 6 months

12 month contract.

ciarsd

Best here (and I tried) was 6 months half price on my primary tv box and broadband and full price (€11) on my 2nd tv box. So:

Multiroom
€11 / month no discount.

TV & Broadband
€37 / month 50% off for 6 months

Total: €48 / month for 6 months

Then €86 / month for final 6 months

12 month contract.

chops018

I rang yesterday and just said I was thinking of leaving and going with the Sky Deal that's €49 per month for the BB and TV.

I was ready to argue that my supposed 240mb BB only hits around 45 on my wifi, and that I only use the phone as it's included in the bundle otherwise wouldn't be bothered.

Offered me half price on total package for 4 months, said it wasn't good enough, I was put on hold and he came back and offered half price on my package for 6 months. Decided to take it as I am happy enough with them as a provider but I didn't want to be paying this amount if there was haggle room to get something off.

My package is the full whack BB, TV and phone, with multiroom (they can't take any money off the multiroom he said), so I was paying €95 in total and will pay €55 for 6 months, then full price for another 6 months and then out of contract again. Has anyone ever did this and threatened to leave then after the fresh 12 month contract was out? :P

JohnnyChimpo

pippip wrote: »

To which they'll point out that offer has

NO HD
ONLY 50 channels
NO box sets

and no free mobile calls, should you use that currently.

Cmon lads, I shouldnt have to spoonfeed ye negotiation tactics. I just kept repeating "yeah I understand, but I'm strongly motivated by price more than anything right now". Sure I cant even get Sky tv in my apartment block, doesn't mean I still didn't use it to haggle :pac:

stryker mcqueen

Imagine this was your job!! Ugh

Just got 9 months half price there. Had to push him as the first 3 or 4 offers were garbage. Got to the 6 months half offer and pushed him to go and ask his supervisor, and he came back with the goods.


Really emphasised the Sky offer was for €50, then when he wouldn't budge on the 6 months offer I said my brother got 9 months half price. What seemed to seal the deal was when I said I'd be in a position to sign a new 12 month contract if he could secure the 9 month deal, and he went and got it.


Took 20 minutes but i'm on the €80pm package so saved €360 quid. If only I earned €1080 an hour in my job!I

gogreen81

Mine is a 25 eur deal and going to be 30 next month. Then 85 from June . As its broadband, phone and tv. Should I call now for better deal or in June ? Last time I called they didn't entertain the request much

ciarsd

gogreen81 wrote: »

Mine is a 25 eur deal and going to be 30 next month. Then 85 from June . As its broadband, phone and tv. Should I call now for better deal or in June ? Last time I called they didn't entertain the request much

Are you still in contract?

gogreen81

ciarsd wrote: »

Are you still in contract?

Yes contract till July . 12month
30 day notice should start from June as don't want to pay 85

Fol20

I received an email stating that my bill will be going up next month by 5e. it also says that i can cancel my contract due to price changes. Im only with upc for their broadband. Do you think it would be worth my while to haggle with them?

tharmor

gogreen81 wrote:

Mine is a 25 eur deal and going to be 30 next month. Then 85 from June . As its broadband, phone and tv. Should I call now for better deal or in June ? Last time I called they didn't entertain the request much

gogreen81 wrote:

Mine is a 25 eur deal and going to be 30 next month. Then 85 from June . As its broadband, phone and tv. Should I call now for better deal or in June ? Last time I called they didn't entertain the request much

Mine is same...it wont goto 30 i am told...will stay at 25..

frash

what time is the loyalty phone number open until?

prettyboy81

frash wrote: »

what time is the loyalty phone number open until?

9am they are open for haggling.

frash

prettyboy81 wrote: »

9am they are open for haggling.

thanks - actually open until 9pm so will ring this evening

mydiscworld

The Sky bundles are claiming speeds up to 100mb now.

Have they really upped their speeds that much or are you likely to be getting 10mb on the wifi?

Atlas_IRL

mydiscworld wrote: »

The Sky bundles are claiming speeds up to 100mb now.

Have they really upped their speeds that much or are you likely to be getting 10mb on the wifi?

I could only get 7 mbs in my apartment from their test so had to stick with virgin. If you can get the 100mb its a good deal. They use Eircom.

Noxin

Eircom lines are in general - not the best. They use an aDSL connection from what I remember and it can be temperamental. In general I wouldn't go to Sky for BB.

I'm in two minds what to do. Might ring again and see what I can get for a BB only package downgrade. After that I'll either grab an Android box or Sky TV only. I don't watch a whole lot of TV though so I'm leaning towards the Android box.

coach22

Is the Virgin media Tv box any good or is it still the same crap as the UPC one?

nasty_crash

ok - so currently on 120mb with phone for 42 per month - going up to 47 per month - in a contract until june/july - had half price for the first 6 months.

So i had a read of here - and gave a call through to loyality - got a non irish person(dont want to offend) - nice guy - asked him was there any change in my service for the extra 5 euro - nope - advised him that my sister in law got half price for 9 months - had to put me on hold whilst he checked out my account

Came back and said ok great news - i was like that was easy - he said upgrade to 240 and i can give you 10 euro off per month for 4 months. I had looked at the offers for new customer and it was cheaper for new customers than loyal customers as i have been with them years. Said that new customers get it for 30 per month and he was quoting me 45 which included the discount - told him that i can get sky for 49 per month as we had a landline in the house as we just moved into it and we already had sky tv - again he had to put me on hold

Comes back has spoken to supervisor - advised me that im only off half price and i was locked in a contract until June/July.... I thought this was silly and this is were I got a little annoyed - I opened the email that I got from Virgin to say about the increase - I told him that i wasnt just ringing for the craic that i was ringing in response to an increase in my cost for the service... and read out the part that i can change/cancel my contract without charge up to feb 20th and to give me the email address for cancelations.... Hold on I've to put you on hold

Comes back - 9 months half price of 27.50 with 240MB and Free mobile calls on the Phone - then 3 months at 55 on a 12 month contract! Happy Days!

Key Points to note - took 45 mins to get sorted and was on hold 3 times so be patient - my sister in law doesnt even have upc so i just used it to say what id heard here - you can definately cancel the contract and there not gonna disconnect you for asking - my wife was like oh they could cut us off, go easy - they cant cut you off and wont - just stick to your guns and you will get it

564 per year for 120mb - 412.50 per year for 240mb - saving 151.50 per year for better service! Delighted

gmisk

coach22 wrote: »

Is the Virgin media Tv box any good or is it still the same crap as the UPC one?

I think its just same box that upc had

pippip

mydiscworld wrote: »

The Sky bundles are claiming speeds up to 100mb now.

Have they really upped their speeds that much or are you likely to be getting 10mb on the wifi?

I've had sky fibre for past year. Get 60-70 over wifi no bother. Only reason I switched was UPC could bother to repair the line on a neighbours house and every time there was heavy winds my connection just kept cutting out.
I dont use the phone but just be aware they don't offer free mobile calls at all.

sillysocks

Thanks all for the info on the thread. On Monday best offer I got was half price for 6 months and the girl (Irish) said no way that a 9 month offer wouldn't happen. Told her I'd cancel so, didn't send the email and rang back today and got the foreign call centre, after a few minutes got 9 months half price (although he said they couldn't apply that to the multiroom boxes and I didn't push it), so a saving of €360 for the year!
I just said to him that I knew other people had gotten it despite what the first girl told me and I wanted the same as other people were getting. I did ask about upgrading broadband too but he was pushing Horizon on me and didn't overly want that so said I'd stick with the broadband we had already.
He was a bit difficult to understand but got there in the end!

Larcoon

Just sealed a deal.
€20 for 6 months
€40 for 6 months
12 month contract
120mb BB with phone (free landlines)

€360 per year

gmisk

Larcoon wrote: »

Just sealed a deal.
€20 for 6 months
€40 for 6 months
12 month contract
120mb BB with phone (free landlines)

€360 per year

My advice...keep an eye on your bill.

I had agreed
€15 for 6 months
€30 for 6 months
12 month contract
120mb BB (i think) with phone

Now they are saying I agreed to 20 and 40 same as above, so waiting for a call back after they check the call (I got person on phone to repeat the deal about 4 times...)

finglashoop

Was just on chat myself and started with 5 euro off a month. Then 10 then 15. Threw in free setanta for two months. Told them id ring loyalty.

I have an old deal i negotiated last year that doesnt exist. The current deal most similar to mine 80 per month.would see me lose 50 channels. But double my speed. I pointed out i didnt ask for double speed it was being forced as was a bill increase to subsidise other customers.

Can someone clarify if that is recorded so when i ring they know ive been on already?

I

cruhoortwunk

Got 240mb for €22.50 for 6 months and €45 for 6 months. Works out at €33.75 a month for the year.
And I secretly have the 17 cable channels too that they don't know about.

gmisk

finglashoop wrote: »

Was just on chat myself and started with 5 euro off a month. Then 10 then 15. Threw in free setanta for two months. Told them id ring loyalty.

I have an old deal i negotiated last year that doesnt exist. The current deal most similar to mine 80 per month.would see me lose 50 channels. But double my speed. I pointed out i didnt ask for double speed it was being forced as was a bill increase to subsidise other customers.

Can someone clarify if that is recorded so when i ring they know ive been on already?

I

I think all their calls are recorded, but that doesnt necessarily mean notes on your account are correct. Maybe keep a note of number and time you called.

finglashoop

gmisk wrote: »

I think all their calls are recorded, but that doesnt necessarily mean notes on your account are correct. Maybe keep a note of number and time you called.

Have the chat transcript.

gmisk

finglashoop wrote: »

Have the chat transcript.

Apologies thought you meant phone call.
I wouldnt be entirely reliant on the online chat linking into your account in my experience tbh

danois

Just off the phone there. Was out on hold 5 times! Then I was told I'm not eligible for offer. Then I mentioned sky offer she told me I wasn't factoring in the set up fess etc etc. Eventually managed to get a 6 month half price deal so €25 a month for 6 months then up to €50. I have 240 broadband and mobile package. I was on my break so didn't have time to push for the 9 months.

mattaiuseire

Anybody that can help me save some money?

I went into an 18 month contract back in July '14, horizon box, half price for 6 months. I'm paying VMI for 120MB Broadband, I have Sky Movies HD, Sports HD and most channels, and my contract just ended, paying around €140 per month. When I tried the old cancellation threaten, they offered to reduce Movies and Sports by 20% for 12 months so my bill has shot down massively to about €130.......

I've tried to say I'm cancelling and going to a competitor but they tell me they can't do anything else for me.

I've asked if I can go into a new contract but they say I can't because I'm an existing customer.

mattaiuseire

Anybody that can help me save some money?

I went into an 18 month contract back in July '14, horizon box, half price for 6 months. I'm paying VMI for 120MB Broadband, I have Sky Movies HD, Sports HD and most channels, and my contract just ended, paying around €140 per month. When I tried the old cancellation threaten, they offered to reduce Movies and Sports by 20% for 12 months so my bill has shot down massively to about €130.......

I've tried to say I'm cancelling and going to a competitor but they tell me they can't do anything else for me.

I've asked if I can go into a new contract but they say I can't because I'm an existing customer.

Falthyron

I am currently on the old 60mb and 50 SD Tv channels package. Started off paying 55 per month, but in a year it has gone up to 65 per month. I gave them a call on their loyalty number and this is what happened:

I was speaking with an Asian guy. Told him that Sky are offering a really good deal at the moment and that I read online that current customers are being offered better deals. He then listed out their three packages (as what is on the website) and told me the differences between them. I said I was interested in the 80 euro per month deal (240mb + Horizon TV 50 channels), but the price is too expensive. He said he could offer me a 'half price promotion' for four months. I said that is a good deal but it isn't enough as the price is still quite high. He jumped in immediately and said he could give me the half price promotion for six months. As I am currently paying 780 per year with the new price hike this promotion would bring me down to 720 per year, so it is a saving and for an improvement in all my services. But, I am cheeky so I asked if he could go to eight months. There was a pause and he asked me to wait a minute. When he came back he offered me the half price promotion for nine months! I asked if this was a one year contract and he said yes, so I accepted the deal as it brings my yearly cost down to €600. Deal done and processed. Thanks to you guys for bringing letting me know about all of this!

Falthyron

I am currently on the old 60mb and 50 SD Tv channels package. Started off paying 55 per month, but in a year it has gone up to 65 per month. I gave them a call on their loyalty number and this is what happened:

I was speaking with an Asian guy. Told him that Sky are offering a really good deal at the moment and that I read online that current customers are being offered better deals. He then listed out their three packages (as what is on the website) and told me the differences between them. I said I was interested in the 80 euro per month deal (240mb + Horizon TV 50 channels), but the price is too expensive. He said he could offer me a 'half price promotion' for four months. I said that is a good deal but it isn't enough as the price is still quite high. He jumped in immediately and said he could give me the half price promotion for six months. As I am currently paying 780 per year with the new price hike this promotion would bring me down to 720 per year, so it is a saving and for an improvement in all my services. But, I am cheeky so I asked if he could go to eight months. There was a pause and he asked me to wait a minute. When he came back he offered me the half price promotion for nine months! I asked if this was a one year contract and he said yes, so I accepted the deal as it brings my yearly cost down to €600. Deal done and processed. Thanks to you guys for bringing letting me know about all of this!