Virgin Media Cancellation deals

rebeve

Got offered 34.99 for 6 months , then 44.99 for the next 6 . Wasn`t happy so I got offered 22.50 for 4 months and then 44.99 for 8 months .

Was on to the non Irish call center . I`m on 240 package with all calls including mobile .To be honest its hard going with the language barrier .Try again

tomorrow .

rebeve

Double post

Thirdfox

Got 120mb and some phone package (never used) for 9 months at 22.50 and 3 months at 45.

Took about 10 minutes on the phone - and two checks with their teamleader.

Just remember, stick to what you want, be polite but firm. Don't get distracted by any of their questions if it's not relevant to negotiating your discount.

At the end of the day, remember it's not personal, they have a job to do and they don't have a personal interest in refusing your request or giving you the deal.

mad m

SEORG wrote: »

Got email today, just on to loyalty in Manilla now - should be interesting, currently on 240mb & home phone.....this bloody music is very loud


Got 360mb Mobile World, 9 months half price...happy with that.

BTW I rang 061 272190....on hold for about 5 mins initially

How much is half price?

SEORG

mad m wrote: »

How much is half price?

€30

leo2a6

I was on the phone this morning with Manilla call center, offered me 9 months half price.
I asked 3 or 4 times how long was the contract and she told me 12 months.
Got an email in the afternoon saying 18 months contract. That happened to many people.
Before that I spoke to somebody in Limerick whp also proposed me as well 12 months contract...

leo2a6

I was on the phone this morning with Manilla call center, offered me 9 months half price.
I asked 3 or 4 times how long was the contract and she told me 12 months.
Got an email in the afternoon saying 18 months contract. That happened to many people.
Before that I spoke to somebody in Limerick whp also proposed me as well 12 months contract...

mjp

Does it make a difference if its a 12 or 18month contract as if they change prices next Feb again as previous years you will be able to threaten cancellation and they will give you a new offer which will start a new contract again

jamescd

Mine says this:

Virgin wrote:

Your Virgin Media bundle has a subscription contract for 12 months (or 18 on a discounted offer) and if you’ve added any premium channels the contract length for these is 30 days.

A bit confusing that. It says "you're contract is 12 months", but then it says "or 18 on a discounted offer". I'm guessing the 6 months/9 months half price thing counts as a discounted offer and I do indeed have an 18 month contract?

paddyjoe183

jamescd wrote: »

Mine says this:



A bit confusing that. It says "you're contract is 12 months", but then it says "or 18 on a discounted offer". I'm guessing the 6 months/9 months half price thing counts as a discounted offer and I do indeed have an 18 month contract?

When I spoke to them on the phone they told me that it was a 12 month contract, they would have to stand over what they said on the phone, recorded calls and all that....

FrLukeDuke

Anyone having trouble seeing any improvement in their new higher speeds? Was bumped up to 240mb recently and only get 39mb on wireless beside the router. Might try to get a new router out of them if anyone has any idea if that will remedy the problem and how to go about it?

crabbypaddy

FrLukeDuke wrote: »

Anyone having trouble seeing any improvement in their new higher speeds? Was bumped up to 240mb recently and only get 39mb on wireless beside the router. Might try to get a new router out of them if anyone has any idea if that will remedy the problem and how to go about it?

Speedtest on wifi is meaningless, too many extraneous parameters, if you have a tc7200 the wifi is apalling anyway. You need ethernet to test the max speed properly, a router with gigabit ports and a computer with a gigabit card, you also need to make sure nothing else is connected like the wife laptop sneakily downloading windows 10 in the backgroud, phones / tablets updating apps, the kids watching cat videos / popcorntime etc. etc.

Curb Your Enthusiasm

Right guys, thinking of leaving Virgin due to the price increase. Is Sky the best deal around at the moment? Currently paying €45-€50 a month for 120mb broadband and phone.

Sky are offering 100mb fibre, tv, and phone for €49 for 12 months and on a 12 month contract.

Shane732

How do guys get through? I call them end up getting through to the non-Irish call centre and never seems to get anywhere.

jay0109

Shane732 wrote: »

How do guys get through? I call them end up getting through to the non-Irish call centre and never seems to get anywhere.

I just told them I had cancelled my account but wanted to know if there were any last minute offers. Manilla then said they'd put me through to Loyalty, which turned out to be in Limerick

gmisk

paddyjoe183 wrote: »

When I spoke to them on the phone they told me that it was a 12 month contract, they would have to stand over what they said on the phone, recorded calls and all that....

Don't rely on them sticking by their word on a phone call. I was offered a deal by someone, found out put on a much bigger package been trying to fix since. But despite being offered package (supervisor listened back and agreed) I won't be getting cheaper package offered

nicolaed1

Before: broadband 120/10+phone=€39.99 12 months=€479.99
after call: 240/20+phone first 4 months=€25,last eighth-€50each, total=€500 p.a. 12 months contract

Curb Your Enthusiasm

Just went through live chat. Absolutely useless. Done with them now tbh.

Sky have €49 per month. And the €50 friend referral offer too (€50 cheque for you, €75 cheque for the friend), making it very good value for bb, phone and tv.

sweetie

I'm not paying it and they can sing for it. Sneakily ran a cable to a neighbour a few months ago, that'll be coming down too if they don't freeze my price.

AOH77A

Just rang 1908, got thru to non-Irish call centre. Told the lady I wanted to cancel due to price rise. She offered me 10 euro off a month, I declined and said I wanted to speak to loyalty dept. She transferred me to loyalty, again another non- Irish person.

She offered me 10 euro discount again per month, told her Sky were offering me 49 euro per month. She came back with 6 months half price. Told her I wanted 12 months. She told me 12 months was not possible so I said I would meet her half way. She agreed and happy to get 9 months half price, 3 months full on 12 month contract.

Was paying 81 euro a month for basic tv, 120 mb & phone. Bill breakdown is 70 euro bundle and 11 euro digital & multi room. They would only give me half price on the 70 euro but not on the 11 euro. And the added the 5 euro increase. Also they upgraded me from 120 to 240 mb. Happy enough overall.

Now paying 48.50 for 9 months & 86 for 3 months.

AOH77A

Just rang 1908, got thru to non-Irish call centre. Told the lady I wanted to cancel due to price rise. She offered me 10 euro off a month, I declined and said I wanted to speak to loyalty dept. She transferred me to loyalty, again another non- Irish person.

She offered me 10 euro discount again per month, told her Sky were offering me 49 euro per month. She came back with 6 months half price. Told her I wanted 12 months. She told me 12 months was not possible so I said I would meet her half way. She agreed and happy to get 9 months half price, 3 months full on 12 month contract.

Was paying 81 euro a month for basic tv, 120 mb & phone. Bill breakdown is 70 euro bundle and 11 euro digital & multi room. They would only give me half price on the 70 euro but not on the 11 euro. And the added the 5 euro increase. Also they upgraded me from 120 to 240 mb. Happy enough overall.

Now paying 48.50 for 9 months & 86 for 3 months.

crabbypaddy

I was already on half price offer from September so I wasn't sure I'd get anywhere. I didn't fancy 40 mins on the phone to manilla so I decided to try chat. Offered 10 off, then 4 months half price, I mentioned 9 month deal and the agent referred to superiors and told me I'd have to call on the phone if I wanted any better than 4 months, I really hate being on hold so I said I'd accept 6 months there and then, they checked with superiors and accepted. I got the agent to specify start date, end date, prices, and emailed the chat transcript to myself for my records. I'm happy with 6 months to have it all in writing

jackrussel

my bundle before i called was 120mb and basic tv for 65 but i had half price on that which was due to run at the end of february.

my bundle after i called is 240mb, basic tv and phone for 80/month - 9 months half price & 3 full price.

works out the same as sky pricewise

jackrussel

my bundle before i called was 120mb and basic tv for 65 but i had half price on that which was due to run at the end of february & go full price,70.

my bundle after i called is 240mb, basic tv and phone for 80/month - 9 months half price & 3 full price.

works out the same as sky pricewise

unkel

Success

This is why I love boards

All it took was one 20 minute call to Manilla, speaking to just one person

Scenario pretty much exactly like AOH77A. Told them I was thinking of cancelling and going to Sky for their €49 offering. They offered me €15 off for 4 months. Refused. They offered my half price for 4 months. Demanded 9 months as I saw many people getting it on boards. Was offered 6 months half price. Demanded 9 months and repeated the boards.ie spiel (had to spell it for them )

Longish wait, but got my 9 months half price. Defenitly only a new 12 month contract (she mentioned that at least 3 times)

So saved myself the guts of €500. Delighted!

unkel

Success

This is why I love boards

All it took was one 20 minute call to Manilla, speaking to just one person

Scenario pretty much exactly like AOH77A. Told them I was thinking of cancelling and going to Sky for their €49 offering. They offered me €15 off for 4 months. Refused. They offered my half price for 4 months. Demanded 9 months as I saw many people getting it on boards. Was offered 6 months half price. Demanded 9 months and repeated the boards.ie spiel (had to spell it for them )

Longish wait, but got my 9 months half price. Defenitly only a new 12 month contract (she mentioned that at least 3 times)

So saved myself the guts of €500. Delighted!

jamescd

So I just installed my new Horizon box but I'm pretty much getting the same speeds as when I was on 120MB. I'm supposed to have been upgraded to the 240MB Broadband. On speedtest.net, I'm getting 87 Mbps download and 25 Mbps upload.

I tested it on my HTPC which is plugged in directly via LAN cable. I've only just set up the box so I've got nothing else connected to it at all (no phones, tablets, other PC's, etc.). The motherboard on it is a Gigabyte GA-78LMT-USB3 which has a Realtek® GbE LAN chip (10/100/1000 Mbit).

Have I not been upgraded yet or is it the ethernet chip on my motherboard that is causing the issue?

Hendrickp

Pretty much the same as Unkel's post above. Got through to manilla, got offered 4 months then 6 months and after I informed her that others are getting 9 months half price, that's what I was offered in the end. Only difference was she cut me off when she put me hold, so I had to ring back. This time I got through to an English lad in what I am assuming is the limerick office and explained what I had just been offered, so he just attached that deal to my account from his end. Delighted with this deal.

Boards.ie rules. ☺

Curb Your Enthusiasm

unkel wrote: »

Success

This is why I love boards

All it took was one 20 minute call to Manilla, speaking to just one person

Scenario pretty much exactly like AOH77A. Told them I was thinking of cancelling and going to Sky for their €49 offering. They offered me €15 off for 4 months. Refused. They offered my half price for 4 months. Demanded 9 months as I saw many people getting it on boards. Was offered 6 months half price. Demanded 9 months and repeated the boards.ie spiel (had to spell it for them )

Longish wait, but got my 9 months half price. Defenitly only a new 12 month contract (she mentioned that at least 3 times)

So saved myself the guts of €500. Delighted!

12 month or 18 month contract?

mugsymugsy

ha ha just had a ridiculous experience - through first person and she wouldnt budge. said i can put you through to loyalty team didn't get connected to them but just another operator.

best he offered was 65 for 6 months and then rest at 80.

i said i had seen other people get better offers on boards.ie (had to spell it out) he said our website is virgin media i told him it was a forum and he was like well the offer is this.

i then said please can i be put through to loyalty or cancellation team and bang he hung up.

mugsymugsy

ha ha just had a ridiculous experience - through first person and she wouldnt budge. said i can put you through to loyalty team didn't get connected to them but just another operator.

best he offered was 65 for 6 months and then rest at 80.

i said i had seen other people get better offers on boards.ie (had to spell it out) he said our website is virgin media i told him it was a forum and he was like well the offer is this.

i then said please can i be put through to loyalty or cancellation team and bang he hung up.

hadepsx

You have to wonder the intelligence of some of the people who work on virgin customer service.they are a nightmare to deal with. Mainly the outsourced workers.
I signed up for a new 12 month contract in Jan. 9 months half price. Be careful though as half price only applies to your bundle and not your total of what you were paying originally. So along comes my bill.a lot higher than agreed.saw I was getting charged for 2 extra multiroom boxs.I only have 1. So got em to take off 1 box off the bill. But she somehow disconnected my main tv box. I've no tv now for past 30hrs and counting in the sitting room. It's amazing how they can disconnect it with 1 click yet it takes up to 48hrs to reconnect. If I'm lucky. Farcical.

hadepsx

You have to wonder the intelligence of some of the people who work on virgin customer service.they are a nightmare to deal with. Mainly the outsourced workers.
I signed up for a new 12 month contract in Jan. 9 months half price. Be careful though as half price only applies to your bundle and not your total of what you were paying originally. So along comes my bill.a lot higher than agreed.saw I was getting charged for 2 extra multiroom boxs.I only have 1. So got em to take off 1 box off the bill. But she somehow disconnected my main tv box. I've no tv now for past 30hrs and counting in the sitting room. It's amazing how they can disconnect it with 1 click yet it takes up to 48hrs to reconnect. If I'm lucky. Farcical.

brophs

Quick question. We got upgraded from 60Mbps to 240Mbps. We have the T7200 router. On my new laptop the wired speed is the full 240Mbps. On wirless it's around 100Mbps. On my old laptop it's 100Mbps wired and around 80-90Mbps wireless. I put the laptops on the table beside the router so it's not a question of distances.

I'm just wondering whether others have had any issues with the wireless speeds on this router, whether with the new packages or otherwise? If so (or not) any suggestions to improve it? I've tried using Inssider and changing the wireless channel.

Has anyone who has received one of the new routers found any difference?

Cheers.

brophs

Quick question. We got upgraded from 60Mbps to 240Mbps. We have the T7200 router. On my new laptop the wired speed is the full 240Mbps. On wirless it's around 100Mbps. On my old laptop it's 100Mbps wired and around 80-90Mbps wireless. I put the laptops on the table beside the router so it's not a question of distances.

I'm just wondering whether others have had any issues with the wireless speeds on this router, whether with the new packages or otherwise? If so (or not) any suggestions to improve it? I've tried using Inssider and changing the wireless channel.

Has anyone who has received one of the new routers found any difference?

Cheers.

darconio

brophs wrote: »

Quick question. We got upgraded from 60Mbps to 240Mbps. We have the T7200 router. On my new laptop the wired speed is the full 240Mbps. On wirless it's around 100Mbps. On my old laptop it's 100Mbps wired and around 80-90Mbps wireless. I put the laptops on the table beside the router so it's not a question of distances.

I'm just wondering whether others have had any issues with the wireless speeds on this router, whether with the new packages or otherwise? If so (or not) any suggestions to improve it? I've tried using Inssider and changing the wireless channel.

Has anyone who has received one of the new routers found any difference?

Cheers.

The wifi speed depends (also) on your adapter, have a look here:

http://www.speedguide.net/faq/what-is-the-actual-real-life-speed-of-wireless-374

Same thing for what regards the wired speed: it is likely that your old laptop doesn't have a gigabit NIC, in that case the max achievable speed would be 100

brophs

darconio wrote: »

The wifi speed depends (also) on your adapter, have a look here:

http://www.speedguide.net/faq/what-is-the-actual-real-life-speed-of-wireless-374

Same thing for what regards the wired speed: it is likely that your old laptop doesn't have a gigabit NIC, in that case the max achievable speed would be 100

Sorry, should have clarified, I'm not surprised I can only get 100Mbps on the old laptop, merely using it for reference. I'm more surprised by the new laptop (a six month old Latitude) not being able to get any better 100Mbps wirelessly, albeit I accept that it won't be realistic to get anything like the full 240Mbps.

chases0102

Hi everyone,

Had two phone calls with the loyalty team now, but still not the desired result!

Have 240MB Broadband and phone....no tv...

After a big rigmarole, I finally mentioned the half price for 9 months deal that has bandied about on Boards and offered to people....th girl said that only applied to customers who had TV included in their package...

Is that right?

I asked for the cancellation address then, which I got.

Should I just persevere? Is it a case of luck who people are dealing with?

chases0102

Hi everyone,

Had two phone calls with the loyalty team now, but still not the desired result!

Have 240MB Broadband and phone....no tv...

After a big rigmarole, I finally mentioned the half price for 9 months deal that has bandied about on Boards and offered to people....th girl said that only applied to customers who had TV included in their package...

Is that right?

I asked for the cancellation address then, which I got.

Should I just persevere? Is it a case of luck who people are dealing with?

purplec

chases0102 wrote: »

Hi everyone,

Had two phone calls with the loyalty team now, but still not the desired result!

Have 240MB Broadband and phone....no tv...

After a big rigmarole, I finally mentioned the half price for 9 months deal that has bandied about on Boards and offered to people....th girl said that only applied to customers who had TV included in their package...

Is that right?

I asked for the cancellation address then, which I got.

Should I just persevere? Is it a case of luck who people are dealing with?

I did, it took 3 calls and I eventually got 6 months half price and and an upgrade from 120 to 240

crabbypaddy

jamescd wrote: »

Have I not been upgraded yet or is it the ethernet chip on my motherboard that is causing the issue?

What modem? Speedtest server can be quite slow try the virgin media link:
https://www.virginmedia.ie/broadband/learn-about-broadband/broadband-speed-test/

Sappy404

I've been on an €85 deal since last Feb with Setanta for around €20 extra. I called them yesterday and was transferred to the loyalty team when I mentioned my contract was up. I got a woman in Manilla who asked me why I wanted to cancel my contract - straight-up, without me even mentioning it. I told her I'd be interested in a new contract if I could get the improved broadband but was considering other providers etc.

She offered the new broadband with 4 months half price. I asked if I could get a longer discount period if I switched my phone over, and she eventually gave me 6 months half price, 2 months free Setanta and a 12 month contract, along with the 4 months free phone. Pretty happy with that!

Sappy404

I've been on an €85 deal since last Feb with Setanta for around €20 extra. I called them yesterday and was transferred to the loyalty team when I mentioned my contract was up. I got a woman in Manilla who asked me why I wanted to cancel my contract - straight-up, without me even mentioning it. I told her I'd be interested in a new contract if I could get the improved broadband but was considering other providers etc.

She offered the new broadband with 4 months half price. I asked if I could get a longer discount period if I switched my phone over, and she eventually gave me 6 months half price, 2 months free Setanta and a 12 month contract, along with the 4 months free phone. Pretty happy with that!

tglynn

I'm with broadband and phone for €45 a month going to €50. Rang there and they gave me 6 months at half price (€45) and the last 6 months at €50. Happy enough.

Offers can only be gotten on your current package seemingly as i checked about adding TV.

tglynn

I'm with broadband and phone for €45 a month going to €50. Rang there and they gave me 6 months at half price (€45) and the last 6 months at €50. Happy enough.

Offers can only be gotten on your current package seemingly as i checked about adding TV.

WeleaseWoderick

Got 6 months half price on my broadband after 2 calls and threatening to leave. They had initially offered only 6 months of €5 off which i said was ridiculous and kept mentioning Sky's €35 for 12 months offer to them.

Probably could have pushed a little more but happy enough.

WeleaseWoderick

Got 6 months half price on my broadband after 2 calls and threatening to leave. They had initially offered only 6 months of €5 off which i said was ridiculous and kept mentioning Sky's €35 for 12 months offer to them.

Probably could have pushed a little more but happy enough.

Nalz

Sorry to come in here without putting in the effort of reading through, but have UPC\Virgin upped their prices again?

I've had them for broadband for almost a year now on a 18 month contract.

Can I threaten to cancel mid contract? I got no word on an increase

dodzy

Nalz wrote: »

Sorry to come in here without putting in the effort of reading through, but have UPC\Virgin upped their prices again?

I've had them for broadband for almost a year now on a 18 month contract.

Can I threaten to cancel mid contract? I got no word on an increase

Yes and yes.

Or you can do as many others have done and hassle them for a discount. Should be a straightforward process.

Cust loyalty: 061-1272190

(I'm actually onto them at this minute on hold, for a work colleague. Will post back)

crabbypaddy

dodzy wrote: »

(I'm actually onto them at this minute on hold, for a work colleague. Will post back)

You're putting a whole new meaning on friends with benefits