Virgin Media Cancellation deals

Sleepy

Is it worth trying to get the 6 months half price deal when I'm planning to move house in 6 months and have no idea if UPC will be available in whatever house I move into? I'd be planning to install a Freesat setup and reduce my plan to broadband only even if UPC is available at that point.

biebiebie

L1011 wrote: »

The Sky deal ending is likely a bigger factor. Wait til the new one unless your 30 days is nearly up

When's the new Sky deal due does anyone know?
I have to contact VM before 25th Feb.

dodzy

dodzy wrote: »

As tallglass says, its the way to go. Done my folks a few years back & they love it. A cheap combo, dish, antenna and a few other bits. All equipment could be got for little more than €100.

I know I know mate...my Mum doesn't want the dish as it would be unsightly (in her opinion). You just can't reason with some people (especially bonkers old people).

crabbypaddy

dodzy wrote: »

One word, Broadband. It's the only reason why we are all here. If VM did not have it, well we'd all be on sky or FTA. There is no argument that sky are miles ahead in terms of UI slickness and response speed. It's simply a joy to use. I'm very disappointed that horizon hasn't made bigger all inroads to improve their flagship UI after so long. It's just nasty, slow and cumbersome.

The broadband is, and will remain, their saving grace.

In addition, those sky Q prices are shít too for a 'TVs only' service. And there is a ridiculous setup fee well in excess of 100€, which goes up to nearly €200 for existing sky+ customers. That's gonna be popular:rolleyes:

I wasn't suggesting you buy it I was suggesting it could be used when bargaining with virgin. I'm sure once they launch it on the 9th there will be new offers.

dodzy

Deleted User wrote: »

I know I know mate...my Mum doesn't want the dish as it would be unsightly (in her opinion). You just can't reason with some people (especially bonkers old people).

Get a pal to ring your mams house.
Get him to tell her he's from VM and they carrying out system upgrades in the area by which she will have to be upgraded, but at no additional charge.
Ring VM and arrange the install.
Job done

L1011

biebiebie wrote: »

When's the new Sky deal due does anyone know?
I have to contact VM before 25th Feb.

maximum of two weeks, I'd imagine. You've plenty of time.

coach22

Are they still offering half price for 6 months?

Rang them there and the best they would offer me was half price for 4 months on a 12 month broadband only contract

Wynnie12

Currently finalising a deal with them as I type. I got the 9 months half price and upgrade to 240mb.

The thing is, I was prepared to actually cancel. Kept refusing any offer they had until they agreed to above. Just keep pushing them

Morby

Wynnie12 wrote: »

Currently finalising a deal with them as I type. I got the 9 months half price and upgrade to 240mb.

The thing is, I was prepared to actually cancel. Kept refusing any offer they had until they agreed to above. Just keep pushing them

Are you on a BB & Phone package or have you got TV as well?

Wynnie12

Morby wrote: »

Are you on a BB & Phone package or have you got TV as well?

Just phone and BB. 25euro for 9 months and 50 thereafter. 12 month contract

white_westie

Just bb and phone, still no increase email

Doodoo

white_westie wrote: »

Just bb and phone, still no increase email

Same here. I'm getting 120mb broadband and phone for e40. Hope they don't up the price and claim they sent an email.

knipper

Hi all got my dad half price 6 months two weeks ago on his TV phone bb bundle.
Got the mail re price hike this week.
Tried twice this week for my bb phone got on to manilla and couldn't get more than 4 months.
Each time I was given cancellation mail and told there's no more they can do.
Played all the cards on here too exp,sky offers, referenced this thread still no dice.
Four month discount or take a hike I was told.
Guess I'll be taking a hike!

homer911

Was just onto Darren - completely unhelpful

VM seem to have no idea that there are broadband users out there who only want modest broadband - I'm quite happy with my 120Mb service - they either want to upgrade me to 240Mb or charge me an extra €5 for staying on 120Mb, with no discounts offered

alastair

Just off the phone to Manilla. I'm on the 240mb and phone package, and got the €5 increase letter. I'd decided that I'd upgrade to the 360mb package, but wanted the 4 months half price discount extended by 5 months. Told them that others had received 9 month 50% discounts on the 240mb and phone packages, and that I was looking to move to a more profitable package with a smaller discount, but they only offered 4 months at €20 off, and €5 off the mobile package (which I don't use, and don't want). They also cried off availability of the 9 month deal, claiming that it had expired. I pointed out that they had claimed this to other customers previously and yet others subsequently received the deal, so I wasn't buying that line.

Guy was pleasant, and apologetic at not being able to offer what I wanted, and I said it wasn't a problem, just to ensure they noted that they were losing a customer on the back of €150 and the expectation that they would willingly pay more than other customers.

Told him that I'd wait to see what the 9th brought in terms of Sky offers before cancelling my package.

Will try Limerick on Monday in case anyone cops that they're cutting off their noses to spite their face. Otherwise I guess I'll be on the move. The eir 1 gig fibre package won't be too far out now.

lensman

alastair wrote: »

Just off the phone to Manilla. I'm on the 240mb and phone package, and got the €5 increase letter. I'd decided that I'd upgrade to the 360mb package, but wanted the 4 months half price discount extended by 5 months. Told them that others had received 9 month 50% discounts on the 240mb and phone packages, and that I was looking to move to a more profitable package with a smaller discount, but they only offered 4 months at €20 off, and €5 off the mobile package (which I don't use, and don't want). They also cried off availability of the 9 month deal, claiming that it had expired. I pointed out that they had claimed this to other customers previously and yet others subsequently received the deal, so I wasn't buying that line.

Guy was pleasant, and apologetic at not being able to offer what I wanted, and I said it wasn't a problem, just to ensure they noted that they were losing a customer on the back of €150 and the expectation that they would willingly pay more than other customers.

Told him that I'd wait to see what the 9th brought in terms of Sky offers before cancelling my package.

Will try Limerick on Monday in case anyone cops that they're cutting off their noses to spite their face. Otherwise I guess I'll be on the move. The eir 1 gig fibre package won't be too far out now.

Are you saying the were willing to give you the 360Mb BB & phone deal? ie: €30 x 4mths & €60 per mth after that? they refused me that stating it was not for existing customers

MadamX

alastair wrote: »

Told him that I'd wait to see what the 9th brought in terms of Sky offers before cancelling my package.

Have you heard something about a new Sky discount starting on 9th?

Never mind ... Sky Q!

Muahahaha

lads I'm paying €45 a month for 120mb BB only and they're increasing it to €50 a month. Whats the best they'll offer me to stay? Any better deals around with a new sign up?

homer911

Muahahaha wrote: »

lads I'm paying €45 a month for 120mb BB only and they're increasing it to €50 a month. Whats the best they'll offer me to stay? Any better deals around with a new sign up?

Vodafone - €40 for 100Mb...

angeldelight

Still waiting on an email here - we have Digital Value TV, 120mb broadband and home phone for 70pm. Really hoping we get an email as VM box driving us nuts and we're still in contract for a while

Larcoon

Muahahaha wrote: »

lads I'm paying €45 a month for 120mb BB only and they're increasing it to €50 a month. Whats the best they'll offer me to stay? Any better deals around with a new sign up?

I rang them as i had 120mbBB and home phone calls. I pushed and they gave me 6months at 20 and remaining 6 months for 40

Since you have the free mobile calls, i'd say
22.50 for 6 months
45 for 6 months

Muahahaha

whats their mobile network like for coverage? I'm in Dublin mainly

unkel

L1011 wrote: »

The Sky deal ending is likely a bigger factor.

Looks like it is. Got the 9 months half price myself in just a quick phone call a few days ago, but when I tried to get a deal for an elderly person yesterday, the best I could get was 4 months half price and that took a long time (more than an hour) talking to 3 different persons (2 in customer loyalty)

Fingleberries

lensman wrote: »

Are you saying the were willing to give you the 360Mb BB & phone deal? ie: €30 x 4mths & €60 per mth after that? they refused me that stating it was not for existing customers

That's the deal that I got when I rang up about the €5 increase.

davemaher

Hi i am with upc /virgin my package includes 250mb broadband i have rang lots of times saying i never get anywere close to it my WiFi picks up around the house when i scan at about 30 to 42 mb i changed from the horizon box to a seperate router thinking it might be better but its not any ideas how u can increase the mb coming into the house considering iam oaying for the 250mb package even when connected to erternet cable its not mych better

BrendanD

Wifi will never give you that speed
Plug straight in to the router and do a speed test you should get nearly the max speed
Another option is to buy some home plugs and use them ,better speed than wifi

davemaher wrote: »

Hi i am with upc /virgin my package includes 250mb broadband i have rang lots of times saying i never get anywere close to it my WiFi picks up around the house when i scan at about 30 to 42 mb i changed from the horizon box to a seperate router thinking it might be better but its not any ideas how u can increase the mb coming into the house considering iam oaying for the 250mb package even when connected to erternet cable its not mych better

L1011

Older devices often have a 100mbit ethernet card which, if its a heap of junk like a Realtek 8139, can only do about 75mbits at best anyway

240 and 360 are only of use to very heavy users, people with multiple devices in use at once, using wired connections or 5Ghz wifi. Its pointless for most people.

rebeve

Just rang 061272190 and it goes straight to a voicemail message to ring 1905 .Is there another loyalty number .

The_Conductor

Ok- what is the current state of play- what offers are currently on the table- if all the 9 month discounts are over?

davemaher

Hi thanks yes we have a quite alot of devices using it thats why i ordered an up to date modum thinking it would handle the bigger gb on offer an up my WiFi in the house

Nalz

Thanks lads, got upgraded and 4 months half price

Nice lady on the end of the phone (middle\eastern European accent)

corkmans1

Just got the email there with 5 euro increase. I'm paying 45 for 120mb broadband and free mobile calls. How long can i wait before cancelling?

Lucas Hood

corkmans1 wrote: »

Just got the email there with 5 euro increase. I'm paying 45 for 120mb broadband and free mobile calls. How long can i wait before cancelling?

Read your email again it'll say it on the bottom of it.

corkmans1

Lucas Hood wrote: »

Read your email again it'll say it on the bottom of it.

Thanks, just seen it there I've until 9 of march so a full month.

fermanagh_man

I'm only with VM for broadband and phone, was on 120mg BB and phone was paying 45 per month

Called to cancel knowing I would get a deal so I got 360mg BB and phone was 40 for 6month and 50 for other 6

Was never going to leave as VM has best broadband in my area, so happy enough

Although I talked to a customer service agent and not the loyalty team for this deal

ION08

Hi guys, im paying €85 (going up to €90) for 240mb , phone and Digi Max horizon tv.

Considering cancelling phone and tv and just keeping broadband as i find the Horizon box dreadfull and rarely watch tv.

Just wondering what type of offers they may try to offer if it threaten to cancel?

barrystealover

had broadband(120), phone and digital max. was at €80 per month, which was gona go up to €85 per month. got it for the coming year for €40 x 6months, €80 x 2months and €85 x remaining 4 months. broadband will be upgraded to 240.

i pushed for the 6 or 9 months half price. was on hold 3 different times as she kept going back putting my argument forward to some manager that i should be getting the same deal as other customers (6 or 9 months half price) but no go. this phonecall probably lasted 45 mins so pushed my case.

have 14 day cooing off period.

If anyone has got better than that for the bband,phone,max tv SINCE SATURDAY please let me know

Muahahaha

corkmans1 wrote: »

Just got the email there with 5 euro increase. I'm paying 45 for 120mb broadband and free mobile calls. How long can i wait before cancelling?

Can I ask when you say free mobile calls do you mean from a landline to mobile? Or are you getting tv and a mobile network deal? I'm wondering as I'm paying 45 a month for 120mb only so if I'm missing out on a mobile contract included in the price I've got a bit of a battle ahead when it comes to negotiation!

Muahahaha

BrendanD wrote: »

Another option is to buy some home plugs and use them ,better speed than wifi

what are these home plugs?

dub45

Muahahaha wrote: »

what are these home plugs?

Just some examples - they effectively turn your electrical wiring into a long ethernet cable. AFAIK they have to be on the same circuit which is usually the case in a normal residence.

Usually you would run an ethernet cable from your router into the "first" one - place the second one in the room where you want to extend to and depending on what you buy you can then have a wifi network there or an ethernet connection.

Apparently they do not work as well if you plug them into multi socket extensions and it is best to buy the pass through type so as not to leave yourself short of electrical sockets.

corkmans1

Muahahaha wrote: »

Can I ask when you say free mobile calls do you mean from a landline to mobile? Or are you getting tv and a mobile network deal? I'm wondering as I'm paying 45 a month for 120mb only so if I'm missing out on a mobile contract included in the price I've got a bit of a battle ahead when it comes to negotiation!

Hi, yes from a landline to a mobile. i have the 120mb broadband and i have a landline line with free calls to other landlines and mobiles. i don't have tv.

alastair

Following on from last Saturday's haggling with Manila, I've only managed to negotiate an extra €10 out of them this morning (couldn't get Limerick). So effectively just getting the new customer discount for the 360 meg bb and phone service. The upgrade is worth it from my perspective as I'm running a bunch of devices off a bridged set-up already, so a legit modem mode is preferable, and the upload speed bump will be useful. 12 month contract. Let's see what the fibre offerings are then.

No doubt about it however - the 9 month deals some got were pretty jammy. Kudos.

Snake Plisken

So lads, what's the best strategy when you ring them? I am currently on the 240Mb with phone package, and got the email about the €5 increase, do you just ring Customer Service and say you want to cancel due to price increase? Or do you go arguing about the €5 increase and how I've been a loyal customer, but there are better alternatives like Eir or Sky? Any advice appreciated before I ring them.

Thanks

Snake Plisken

So lads, what's the best strategy when you ring them? I am currently on the 240Mb with phone package, and got the email about the €5 increase, do you just ring Customer Service and say you want to cancel due to price increase? Or do you go arguing about the €5 increase and how I've been a loyal customer, but there are better alternatives like Eir or Sky? Any advice appreciated before I ring them.

Thanks

Muahahaha

dub45 wrote: »

Just some examples - they effectively turn your electrical wiring into a long ethernet cable. AFAIK they have to be on the same circuit which is usually the case in a normal residence.

Usually you would run an ethernet cable from your router into the "first" one - place the second one in the room where you want to extend to and depending on what you buy you can then have a wifi network there or an ethernet connection.

Apparently they do not work as well if you plug them into multi socket extensions and it is best to buy the pass through type so as not to leave yourself short of electrical sockets.

Thanks for that, I never knew about those devices. I might get one to use for streaming to my Android box as my wifi connection doesn't seem quite up to it for sports.

Muahahaha

Snake Plisken wrote: »

So lads, what's the best strategy when you ring them? I am currently on the 240Mb with phone package, and got the email about the €5 increase, do you just ring Customer Service and say you want to cancel due to price increase? Or do you go arguing about the €5 increase and how I've been a loyal customer, but there are better alternatives like Eir or Sky? Any advice appreciated before I ring them.

Thanks

yeah I'd say definitely do your research on Sky and Eir prices. Also the loyalty team often have more scope for discounts so if you're not getting anywhere with customer service try saying you want to cancel and they should put you through to them. If anything I'd say the best strategy is to get a discount from Customer Service, reject it and then you'll get put through to loyalty who'll know you've rejected the first offer and will likely improve on it if they genuinely think you're going to cancel.

Let us know how you get on, I'm in the same boat come March 2nd so any info much appreciated!

alastair

Snake Plisken wrote: »

So lads, what's the best strategy when you ring them? I am currently on the 240Mb with phone package, and got the email about the €5 increase, do you just ring Customer Service and say you want to cancel due to price increase? Or do you go arguing about the €5 increase and how I've been a loyal customer, but there are better alternatives like Eir or Sky? Any advice appreciated before I ring them.

Thanks

Keeping in mind I failed miserably to get a decent discount:

Let them know you're aware of what other customers on Boards have got.
Point out that faster fibre offerings are due in the lifetime of new contracts, so you could be tempted away if you don't get a decent deal (they're unlikely to check where eir have their 1 gig offerings now or soon).
Be clear that you're actively considering ditching them.
Might do no harm to whinge about their Netflix/peering quality of service.
Even with the Jan deals from Sky gone, the Sky Q offering could be used as leverage, particularly for Horizon users.

Ziycon

My contract was going up €5 from €96 to €101, I'm on the max package with TV, home phone, 240mb broadband with multi-room, I got a new 12 month contract half price for the first 6 months.

Looked at getting the 6 months half price on the new 360mb package for a 12 month contract and they agreed but they wanted €60 once off connection fee for a new modem as the current modems can only handle 280mb or so I was lead to believe, either way I'm happy till contract renewal next year to stay on my current package, just lost out on the free international home phone calls.

Do your homework, I had all the offers from Vodafone, Eir and Sky in front of me and compared the different pros/cons of the other suppliers and the prices.

Eir & vodafone are offering the first 6 months at less then half price for an 18 month contract for a similar bundle to mine, vodafone also are throwing in Netflix and a multi-room for 6 months free and then multi-room is only €5 a month thereafter.

Sky are giving 1 year broadband free.

Bare in mind that the broadband at present isn't greatly reliable with other providers and that you might have a line charge also, so roll on Vodafone/ESB broadband offering.

Hope this helps others, best of luck.

Ziycon

My contract was going up €5 from €96 to €101, I'm on the max package with TV, home phone, 240mb broadband with multi-room, I got a new 12 month contract half price for the first 6 months.

Looked at getting the 6 months half price on the new 360mb package for a 12 month contract and they agreed but they wanted €60 once off connection fee for a new modem as the current modems can only handle 280mb or so I was lead to believe, either way I'm happy till contract renewal next year to stay on my current package, just lost out on the free international home phone calls.

Do your homework, I had all the offers from Vodafone, Eir and Sky in front of me and compared the different pros/cons of the other suppliers and the prices.

Eir & vodafone are offering the first 6 months at less then half price for an 18 month contract for a similar bundle to mine, vodafone also are throwing in Netflix and a multi-room for 6 months free and then multi-room is only €5 a month thereafter.

Sky are giving 1 year broadband free.

Bare in mind that the broadband at present isn't greatly reliable with other providers and that you might have a line charge also, so roll on Vodafone/ESB broadband offering.

Hope this helps others, best of luck.

john kinsella

Just off the phone to the customer loyalty department (1890 940251)

I am on TV, Phone and broadband bundle which is going up by €5 to €90 per month €1,080 per year

I initially rang the 1908 number and I was offered a €15 discount for 4 months which equates to €85 per month or €1,020.00 per year as their very best offer.

I then rang the customer loyalty Dept and after a good bit of back and forth and 3 separate offers from them got the first 4 months at €45.00 the 5+6 month at €85.00 and the remainder at full price i.e. €90.00 which is a total of €74.16 per month or €890.00 for the year.

Have a piece of paper and a calculator in front of you when you call. They speak quickly and throw out discounts all over the place as you can see from the above. The easiest way to see if you are getting a deal is to calculate what you will pay over the whole year.