Virgin Media Cancellation deals

crabbypaddy

FTT2004 wrote: »

They give you a chat link that (1) is not mobile optimised (iOS 8.4 on iPhone 5s) (2) can only recommend bundles for you. They can't trouble shoot or offer you a deal as they aren't customer loyalty department.
I've wasted two calls (45-50min each) and still not resolved. Twitter gets you some bit of a response and after multiple DMs I am awaiting a call back!

I think the cancellation email is my only option!!

I used the chat link and got 6 moths off spoke to 'Saida'

BLUEYK

The best way to approach this I found (eventually) in order to avoid the frustration of online chat, waiting on hour long calls getting nowhere etc is if you are out of contract or received the price increase email so you can cancel contract, send VM your cancellation email. The loyalty team will ring you within a few days with their "best offer", feel free to haggle, I didn't as they offered me 6 months half price straight away. You are not chasing them but they will contact you as they do not want you to cancel.

I was on €45pm 240MB BB/phone deal so €540 pa locked in for another year. Received the €5 increase email. Went through calls, chats, etc getting nowhere. Sent in my cancellation email. A few days later loyalty rang.

I now have upgraded to €60pm 360MB BB/phone deal. Half price for 6 months, full price for 6 months, 12 month contract. That is €540 pa.

I am paying the exact same as I was before for the next year, no increase in price but an increase in package to higher speed BB and better phone package.

Call took no more than 10 minutes.

To add, new router being sent out which is needed for 360MB with any fees waived relating to the upgrade.

BTW, I didn't need to upgrade. The offered half price 6mths on my existing package. So e25 for 6 mths, 50 for 6mths, 450pa. So if I stayed on current package my pa fee was reducing by 90.

It's comical, they sent out e5 increases and you end up paying less or improving your package at no extra cost.

One More Toy

BLUEYK wrote: »

The best way to approach this I found (eventually) in order to avoid the frustration of online chat, waiting on hour long calls getting nowhere etc is if you are out of contract or received the price increase email so you can cancel contract, send VM your cancellation email. The loyalty team will ring you within a few days with their "best offer", feel free to haggle, I didn't as they offered me 6 months half price straight away. You are not chasing them but they will contact you as they do not want you to cancel.

I was on €45pm 240MB BB/phone deal so €540 pa locked in for another year. Received the €5 increase email. Went through calls, chats, etc getting nowhere. Sent in my cancellation email. A few days later loyalty rang.

I now have upgraded to €60pm 360MB BB/phone deal. Half price for 6 months, full price for 6 months, 12 month contract. That is €540 pa.

I am paying the exact same as I was before for the next year, no increase in price but an increase in package to higher speed BB and better phone package.

Call took no more than 10 minutes.

What is the cancellation email address out of curiosity?

mirec

One More Toy wrote: »

What is the cancellation email address out of curiosity?

cancel@virginmedia.ie

baldbear

colm_mcm wrote: »

You've gotta play the game to get the best results, just asking for discounts doesn't work. The calls are monitored, so they have to go through a process before you can get super extra bonus level 4 discounts

So I contacted them again via chat & was told that was the best deal they could offer me. Unloyalty team!

Anyone else on basic TV & broadband care to share what price they are on? Mine is €63 at the momwnt.

mjp

Managed get 9 months half price offer 2 weeks ago which delighted with. However paying €22 for setanta which has increased by €1 and not getting much use of it. If I cancel now will I be exempt from €10 downgrade fee which I would face next month otherwise. Do I also need to give 30 day notice on sports packages or is it only for full package

coldfire1x

Duplicate post

coldfire1x

My 6 month half price discount kicked in with the current bill (Feb). I noticed that a change of €10 was applied for "Downgrade administration fee", which isn't right.

I actually moved from old bundle to new €85 bundle with half price 6 month and full price 6 month on a new contract.

Was on to them on the chat, not much issue there. I pointed out the change and she confirmed that there's no downgrade of any service in the account.

I will still have to pay the charge on the current bill since that cannot be changed. She applied the €10 credit on my next bill.

Check you first couple of bills carefully guys.

runnerholic

BLUEYK wrote: »

The best way to approach this I found (eventually) in order to avoid the frustration of online chat, waiting on hour long calls getting nowhere etc is if you are out of contract or received the price increase email so you can cancel contract, send VM your cancellation email. The loyalty team will ring you within a few days with their "best offer", feel free to haggle, I didn't as they offered me 6 months half price straight away. You are not chasing them but they will contact you as they do not want you to cancel.

This sounds like a plan to me . However, is there a possibility that they will just take the cancellation email at face value and just cut me off altogether without getting in touch with me at all? I would hate to be left high and dry with no TV or broadband.

BLUEYK

runnerholic wrote: »

This sounds like a plan to me . However, is there a possibility that they will just take the cancellation email at face value and just cut me off altogether without getting in touch with me at all? I would hate to be left high and dry with no TV or broadband.

If they do cancel and you want to stay with VM just sign back up with them. They don't stop you rejoining. You may even get new customer offers if you are clever with them. If other providers are an option check out there new customer offers. In any age you will be no worse off.

charlie_says

BLUEYK wrote: »

If they do cancel and you want to stay with VM just sign back up with them. They don't stop you rejoining. You may even get new customer offers if you are clever with them. If other providers are an option check out there new customer offers. In any age you will be no worse off.

Had that actually worked?

I remember speaking to someone last year who told me that after a full cancellation there was a short time period where you couldn't sign back up. This of course could just be bollix.


I'm going to try the email approach.

In case they upgrade me to 240mbit will that still work with the Cisco EPC3925? I don't want to move to something I can't bridge if they send me out something else.

The_Conductor

charlie_says wrote: »

In case they upgrade me to 240mbit will that still work with the Cisco EPC3925? I don't want to move to something I can't bridge if they send me out something else.

Anything over about 180 mbps is pushing it with the Cisco EPC3925- however, how likely are you to get over this on a 240Mb connection? I'm hitting 200Mb on a 360 connection here this evening- with a sustained upload of 55-60Mb

If you go to the 360Mb package- you automatically get the Virgin Media Hub- which you can bridge- in modem mode- however, you'll have to assign a different value to the bridging device- specifically changing its default addressing value to something other than 192.168.0.1- which both the Virgin media hub and netgear products seem to insist on (I think the Virgin Media hub is a Comol product).

Just stick it into dedicated modem mode- is the way to go.

Etnies

Just got the email about the price hike. 50 a month bit steep. Might try for a cancellation deal, are people using email having much success?

BLUEYK

charlie_says wrote: »

Had that actually worked?

I remember speaking to someone last year who told me that after a full cancellation there was a short time period where you couldn't sign back up. This of course could just be bollix.


I'm going to try the email approach.

In case they upgrade me to 240mbit will that still work with the Cisco EPC3925? I don't want to move to something I can't bridge if they send me out something else.

There should be no problem signing back up straight away if needed, why would they refuse business? What they may have meant is you have to be gone 3mths before they treat you as a new customer and thus get the new customer offers.

I would be shocked if anyone sends the cancellation email and loyalty don't ring at least once.

L1011

The_Conductor wrote: »

Anything over about 180 mbps is pushing it with the Cisco EPC3925- however, how likely are you to get over this on a 240Mb connection? I'm hitting 200Mb on a 360 connection here this evening- with a sustained upload of 55-60Mb

If nearly everyone else on your node is an old codger and you are likely the only person with UPC (especially as my mate down the road actually did flip out over the price increase and got Eircom in), you get it. I've got 238 on a wire.

103 on wifi currently. Horizon box, but getting the Compal shortly as TV is going.

The_B_Man

Sorry lads, what's the virgin media hub/compal thing? I've a horizon box.

zom

Is is just me or I cant see any proper information on their website how much their services costs? Just nonsense like "€30 a month for 4 months"? I always thought we have regulations that require companies to have at least at the bottom of the page information about full costs?

Thegalwayman

got this the day after sending email.

We are contacting you regarding the collection of equipment that has recently been cancelled on your account.


Virgin Media Account Number

Address

????

We are available for collections from 9AM to 6PM Wednesday, Friday & Saturday, and from 12PM to 8PM Monday, Tuesday & Thursday


Please respond to this email with a collection date and preferred time for us to collect this equipment from you. Alternatively you can call us on 01-4405310, from 9 AM to 8 PM Monday to Friday and 9AM to 6 PM Saturdays, to arrange collection.


Our office hours are: Monday to Thursday 9AM to 8PM, Friday & Saturday 10 AM to 6 PM


If you have moved home or would like us to collect the equipment from another address (work address, neighbour or family member) please advise us of the address and provide us with a contact name and number that we can contact when we are on route.


Thank you for your custom and we hope that in the future you might consider our service again.


Yours faithfully


Virgin Media Equipment Collections Department


Are loyalty open tomorrow/Saturdays?

Joo0

Thegalwayman wrote: »

got this the day after sending email.

We are contacting you regarding the collection of equipment that has recently been cancelled on your account.


Virgin Media Account Number

Address

????

We are available for collections from 9AM to 6PM Wednesday, Friday & Saturday, and from 12PM to 8PM Monday, Tuesday & Thursday


Please respond to this email with a collection date and preferred time for us to collect this equipment from you. Alternatively you can call us on 01-4405310, from 9 AM to 8 PM Monday to Friday and 9AM to 6 PM Saturdays, to arrange collection.


Our office hours are: Monday to Thursday 9AM to 8PM, Friday & Saturday 10 AM to 6 PM


If you have moved home or would like us to collect the equipment from another address (work address, neighbour or family member) please advise us of the address and provide us with a contact name and number that we can contact when we are on route.


Thank you for your custom and we hope that in the future you might consider our service again.


Yours faithfully


Virgin Media Equipment Collections Department


Are loyalty open tomorrow/Saturdays?

Few reports of this. I think they are being sent out in error. Equipment collection is outsourced to Actavo.

BLUEYK

Thegalwayman wrote: »

got this the day after sending email.

We are contacting you regarding the collection of equipment that has recently been cancelled on your account.


Virgin Media Account Number

Address

????

We are available for collections from 9AM to 6PM Wednesday, Friday & Saturday, and from 12PM to 8PM Monday, Tuesday & Thursday


Please respond to this email with a collection date and preferred time for us to collect this equipment from you. Alternatively you can call us on 01-4405310, from 9 AM to 8 PM Monday to Friday and 9AM to 6 PM Saturdays, to arrange collection.


Our office hours are: Monday to Thursday 9AM to 8PM, Friday & Saturday 10 AM to 6 PM


If you have moved home or would like us to collect the equipment from another address (work address, neighbour or family member) please advise us of the address and provide us with a contact name and number that we can contact when we are on route.


Thank you for your custom and we hope that in the future you might consider our service again.


Yours faithfully


Virgin Media Equipment Collections Department


Are loyalty open tomorrow/Saturdays?

Did you first get an auto reply email from resolution team? Are your services still active? Can't see how they are entitled to the equipment until services are switched off as you are paying till then.

AFAIK loyalty is open on sat if your unsure. My own case, Sent email, got auto reply from resolution team, two days later loyalty called.

white_westie

Once you have the auto reply email from the cancellation team, your 30 day termination period begins.
Your services should NOT be cut off during this period.
All I did when I cancelled TV last year was to send an email to the collection team for a date just after the 30 day cancelleation period ends!

danois

Do Virgin read the cancellation emails? Is it worth mentioning in the email you are leaving as its too expensive? I did get a 6 month half price deal but my Broadband has been awful the last few weeks. Even worse again since agreeing the deal. I am testing a new modem for them big horrible white one. It seemed great at first now it's very intermittent service. And even at half price for 6 months I don't think it's really worth it.

Creamy Goodness

on to Manilla there, only offering me 4 months half price as they said that it was leaked on websites that they were giving 9 months half price and now that's only for customers that are with them 10 years. I said my friend got 9 months half price but they required me to give an account number (although that was a little bit of a fib).

soon as I asked to speak to a supervisor he hung up.

Creamy Goodness

on to Manilla there, only offering me 4 months half price as they said that it was leaked on websites that they were giving 9 months half price and now that's only for customers that are with them 10 years. I said my friend got 9 months half price but they required me to give an account number (although that was a little bit of a fib).

soon as I asked to speak to a supervisor he hung up.

Doodoo

Got through to manila and was talking to a friendly chap. I'm on the e40 phone and broadband package which is going up to e45. I explained nicely I would be cancelling to go with the Vodafone e40 deal if I didn't get 6 months half price like my "neighbour". He just had to check with his manager but came back and said no problem. New 12 month contract agreed and will be paying a total of e405 instead of e480. On the phone for 10 mins in total.

zom

Doodoo wrote: »

... will be paying a total of e405

Unless they will come with next increase soon...

colm_mcm

Creamy Goodness wrote: »

on to Manilla there, only offering me 4 months half price as they said that it was leaked on websites that they were giving 9 months half price and now that's only for customers that are with them 10 years. I said my friend got 9 months half price but they required me to give an account number (although that was a little bit of a fib).

soon as I asked to speak to a supervisor he hung up.

I assume you know, but theyre talking nonsense.
But from their point of view, it's clear from previous posts that they can't give the 9 month offer unless it's a last resort.
You need a good back story about a made up counter offer you got from a competitor. They're so badly trained that they won't know what's real and what's not.

Doodoo

Doodoo wrote: »

Got through to manila and was talking to a friendly chap. I'm on the e40 phone and broadband package which is going up to e45. I explained nicely I would be cancelling to go with the Vodafone e40 deal if I didn't get 6 months half price like my "neighbour". He just had to check with his manager but came back and said no problem. New 12 month contract agreed and will be paying a total of e405 instead of e480. On the phone for 10 mins in total.

Just got an email from virgin which included "Your Virgin Media contract lasts a minimum of 12 months (or 18 months with a discounted offer)". I was told I was entering a 12 month contract and I even asked was it 12 months from today or the next bill date. Anyone else have this issue?

Thegalwayman

on the phone to them now. I didn't bother pushing for more than half price 6mths as was so difficult to conduct the conversation.

40mins later I think I've signed up to a new contract. Told her to deliver the new box to work and took 10 mins to give the 3 line address. Have to bring the old equipment into work with me to do an exchange which is a bit of a pain

Surely they'd be better off paying a low wage in Ireland and having a 5 times improvement in the efficiency of each operator

colm_mcm

Doodoo wrote: »

Just got an email from virgin which included "Your Virgin Media contract lasts a minimum of 12 months (or 18 months with a discounted offer)". I was told I was entering a 12 month contract and I even asked was it 12 months from today or the next bill date. Anyone else have this issue?

18 months is a new customer only thing AFAIK.
There'll be another price increase in 12 months so I shouldn't worry too much

ja1986

It's 12 month contracts for these offers guys. I rang when I seen the confusion on boards. I got the 9 months half price etc. You all have the call recordings to back ye up if they do hit ye with 18 months. I actually used to work on the loyalty team before it got outsourced. They have a certain percentage that they will save and some customers they will have to leave go. Offers arnt given to everyone unfortunately.

Muahahaha

ja1986 wrote: »

It's 12 month contracts for these offers guys. I rang when I seen the confusion on boards. I got the 9 months half price etc. You all have the call recordings to back ye up if they do hit ye with 18 months. I actually used to work on the loyalty team before it got outsourced. They have a certain percentage that they will save and some customers they will have to leave go. Offers arnt given to everyone unfortunately.

Did you get 9 months in the last couple of days or was this a few weeks back? Seems to be thin on the ground in here lately, any tips much appreciated

zom

Sorry for all the mess with Eircomn (eir) but I am seriously considering them over Virgin. Good to have some alternative option.

Joo0

zom wrote: »

BAD NEWS PEOPLE!!

I just realised Eircom (eir) rised the price of their basic Broadband package from €45 to €62 a month (after 3 moths for €25). I was considering switching and looked their offer yesterday - then I was about to contact them today and I found that.
They could actually do some money on people like me, looking for alternative for Virgin Media. But they don't. I think like we life in some dysfunctional economic here in Ireland...

I think you are looking at broadband and calls the broadband only option is still on the site for €45. Likewise Vodafone have the same package for 40€ and then a calls package for €45

baldshin

Just got 6 months @ €25, 6 months at €50, 240mb broadband & mobile calls. Minimal amount of negotiating needed, call only took about 10 minutes!

glued

Muahahaha wrote: »

Did you get 9 months in the last couple of days or was this a few weeks back? Seems to be thin on the ground in here lately, any tips much appreciated

What package are you on?

foxy_j

As of today I still hadn't received the price increase email so i went on live chat. Apparently it's not being applied to my account this increase. Bit suspicious as I've always gotten one. Great if it's the case but don't want a surprise dearer bill.
I sent myself the transcript as proof anyways.

This happen to anyone else?

billbond4

got my email last week (thought they had forgotten about me :-)
im on the 120MB BB + phone for 30e pm, and its going up to 35e pm.
No point in getting better deal as they will claw back money over in time for me.

white_westie

Have 120m bb plus anytime phone - going up to €45 after increase..
Tried online chat today and got offered nothing except 240m for €50 - not worth it.

billbond4

white_westie wrote: »

Have 120m bb plus anytime phone - going up to €45 after increase..
Tried online chat today and got offered nothing except 240m for €50 - not worth it.

Yeah I'm staying and hopefully they will bump up the old package speed anyway and then another price increase like the upc days.
I was just re reading the email they sent me and it states that the speed should be increased, so I asked for clarity on what that actually means

white_westie

No speed increase unless you pay for it

ja1986

Muahahaha wrote: »

Did you get 9 months in the last couple of days or was this a few weeks back? Seems to be thin on the ground in here lately, any tips much appreciated

I got it two weeks ago and I only knew of the price change from this thread , didn't check the email I had attached to the account. I also got a free handset. Just told them I was offered one and they threw it in. Might as well use it for the free calls. And to feel like an adult haha! I am on the horizon max with 240 mb and anytime calls. Think is was going to 90 p/m .hope that helps

One More Toy

I sent my "cancellation" email on saturday, no call yet, they hardly took it to mean i actually wanted to cancel?

GoodBridge

One More Toy wrote: »

I sent my "cancellation" email on saturday, no call yet, they hardly took it to mean i actually wanted to cancel?

I'm sure they know this thread exists and they monitor it. I mean, it's not like boards.ie is an obscure private forum in some little corner of the internet -they even have a boards.ie "talk to us" forum setup: http://www.boards.ie/ttforum/1546.

So, internally, I wonder what they're making of this thread and if they have a plan to handle it.

BLUEYK

GoodBridge wrote: »

I'm sure they know this thread exists and they monitor it. I mean, it's not like boards.ie is an obscure private forum in some little corner of the internet -they even have a boards.ie "talk to us" forum setup: http://www.boards.ie/ttforum/1546.

So, internally, I wonder what they're making of this thread and if they have a plan to handle it.

Sure we're only a small group of Western Europeans, a drop in the ocean of the VM machine, making our hard earned cash work harder.......and proud followers of boards bargain alerts!

wojtekp0811

Hi there, I am looking for email address for cancelation please

BLUEYK

mirec wrote: »

cancel@virginmedia.ie

Posted here

The_Conductor

GoodBridge wrote: »

I'm sure they know this thread exists and they monitor it. I mean, it's not like boards.ie is an obscure private forum in some little corner of the internet -they even have a boards.ie "talk to us" forum setup: http://www.boards.ie/ttforum/1546.

So, internally, I wonder what they're making of this thread and if they have a plan to handle it.

They're not only aware of this thread- from talking to two of their Irish staff today- apparently a number of people have specifically directed them to this thread as a kind of 'if he got deal X I want it too'....... Apparently- between this- and the Sky deal finishing up- it was decided to yank the 9 month offers. Well done to anyone here who legitimately got the 9 month offers........

Shefwedfan

I got the letter in but have lost it, I need to cancel as moving, what is cut off date? Thanks

unkel

Just got the bill for my first month (of 9 months) of half price. Used to be €84.99 (before the price increase), now €41.89 (after the price increase)

I still couldn't quite believe it until I saw it

Happy days