Virgin Media Cancellation deals

biebiebie

Virgin Media loses 10pc of its Irish TV customer base in the last year

http://m.independent.ie/business/technology/virgin-media-loses-10pc-of-its-irish-tv-customer-base-in-the-last-year-34457802.html

colm_mcm

With MMDS switch off looming (and in effect already in some areas) that was inevitable.

fuse

Got a call this evening from Virgin media guy, pretty hard to understand, so I had to ask him to repeat things often.
He basically, out of the blue, offered me horizon TV box, broadband and phone for 15e for the first 4 months.
Great I said and how much after that...
35e
oh ok, and the contract period?
18 months. Plus free installation.

Hmmm that seems pretty good actually. He asked did I agree to the terms & conditions, I said no because I haven't seen them. He is to email them to me. But I agreed to the offer after confirming that I'd be able to cancel within the 14 day cooling off period.

A few months ago I cancelled the TV service and went to just broadband and phone. So that may have had something to do with it.

Anybody else get reeled in like this? Seems like a decent offer... am I missing something?

BLUEYK

fuse wrote: »

Got a call this evening from Virgin media guy, pretty hard to understand, so I had to ask him to repeat things often.
He basically, out of the blue, offered me horizon TV box, broadband and phone for 15e for the first 4 months.
Great I said and how much after that...
35e
oh ok, and the contract period?
18 months. Plus free installation.

Hmmm that seems pretty good actually. He asked did I agree to the terms & conditions, I said no because I haven't seen them. He is to email them to me. But I agreed to the offer after confirming that I'd be able to cancel within the 14 day cooling off period.

A few months ago I cancelled the TV service and went to just broadband and phone. So that may have had something to do with it.

Anybody else get reeled in like this? Seems like a decent offer... am I missing something?

I take it that's on top of what you currently pay? So your taking back tv for 15 and then 35 on top of current bill? If not and that's all three then if true that's the by far the best deal yet. I expect that's adding tv only back to existing package though.

fuse

BLUEYK wrote: »

I take it that's on top of what you currently pay? So your taking back tv for 15 and then 35 on top of current bill? If not and that's all three then if true that's the by far the best deal yet. I expect that's adding tv only back to existing package though.

That's a good point. I did think of that when on to him, and asked him and he said that would be the total.
At the same time, he spoke very unclearly and not very professionally. Mumbly, pronunciation not great so I will definitely be re-confirming that. The call did come from their number 2458600 and he had my name at the start. Probably a call centre in asia?

My fear now is that they will kick off the new contract from today and 14days later nothing will have changed, but it's then too late for me to opt-out. So I'll have to keep on top of it.

Sarn

That looks a bit too good to be true as full price for that setup would normally be €80-85. If it's genuine, grab it.

Banshee2003

Frustrating thing for me is trying to communicate with them , I've cancelled two different accounts and they don't seem to be able to compute it, never mind offer me a better deal.

Ive been asked to resend my cancellation email twice now after they became confused on the phone.

Madness.

Is there a direct number to get through to the Irish department?

daveyjoe

biebiebie wrote: »

Virgin Media loses 10pc of its Irish TV customer base in the last year

http://m.independent.ie/business/technology/virgin-media-loses-10pc-of-its-irish-tv-customer-base-in-the-last-year-34457802.html

That is just TV though, a lot of people are swapping their cable subscription for Netflix.
I imagine their Broadband numbers are stable or slowly increasing.

crabbypaddy

daveyjoe wrote: »

That is just TV though, a lot of people are swapping their cable subscription for Netflix.
I imagine their Broadband numbers are stable or slowly increasing.

Thats in the article too:
"Virgin's broadband growth has slowed considerably, rising 2pc on the same time last year to 371,200. It is the company’s slowest rate of broadband customer growth in Ireland since it introduced the service."

L1011

daveyjoe wrote: »

That is just TV though, a lot of people are swapping their cable subscription for Netflix.
I imagine their Broadband numbers are stable or slowly increasing.

Broadband dropped quarter on quarter.

ciano316

Is the only way to get a decent deal by saying you are going to cancel?

I was paying for TV, Phone broadband with sky sports and 2 multiroom. It was 167 so I asked for a reduction so they bundled eveything for 139e a month with a horizon box and 240MB broadband. That was just this week though.

Should I ring the loyalty team as well to see what they offer or am I stuck with this now?

glued

ciano316 wrote: »

Is the only way to get a decent deal by saying you are going to cancel?

I was paying for TV, Phone broadband with sky sports and 2 multiroom. It was 167 so I asked for a reduction so they bundled eveything for 139e a month with a horizon box and 240MB broadband. That was just this week though.

Should I ring the loyalty team as well to see what they offer or am I stuck with this now?

Yes, unfortunately, you have to threaten to cancel in order to get their best offer. It's also dependant on a number of factors. Know your numbers and have a pen and calculator ready. Talk to them about what you want. Sometimes you might not get a good offer becuase of the level of services that you have. I.e. If you have Horizon Max and Sky Sports then they aren't going to be able to discount that much.

Just try to get yourself a better deal. The more you do it the better you'll get at it. Best of luck.

One More Toy

Still no call, sent cancellation email on Saturday

okidoki987

Talked to them today about wanting to cancel after the €4 increase coming.
After 10 mins of being offered nothing, I gave up trying.
Sounded like it was a take it or leave it option with nothing else coming.
Now have to decide whether to cancel or not.

lensman

Just off the virgin media live chat where I requested their cancellation dept email address, rep wouldn't give me it & said I'd have to call them on the phone,
I'm sure it's within my rights to request it & their duty to supply, I told rep I hadn't time to wait on the phone & then go through a long drawn out haggling process but nothing doing,

Adoolan85

Just off the phone to loyalty department, called them direct (1890940251).

After beginning cancellation process of TV, Broadband and phone package last Friday, got on to them today stating I was open to keeping only broadband if discount was offered.

After 1st derisory offer of 240mb half price for 4 months, straight out told them I would only be interested in 360mb package half price for 6 month on 12 month contract. Girl took a minute or 2 to speak to her supervisor and came back saying they were happy to agree to that deal.

All in all call only took about 10 mins and was quite straight forward.

Andy454

fuse wrote: »

Got a call this evening from Virgin media guy, pretty hard to understand, so I had to ask him to repeat things often.
He basically, out of the blue, offered me horizon TV box, broadband and phone for 15e for the first 4 months.
Great I said and how much after that...
35e
oh ok, and the contract period?
18 months. Plus free installation.

Hmmm that seems pretty good actually. He asked did I agree to the terms & conditions, I said no because I haven't seen them. He is to email them to me. But I agreed to the offer after confirming that I'd be able to cancel within the 14 day cooling off period.

A few months ago I cancelled the TV service and went to just broadband and phone. So that may have had something to do with it.

Anybody else get reeled in like this? Seems like a decent offer... am I missing something?

Be very careful - unless you recorded that call!
My brother was offered the same deal - they even sent him a box and where about to activate - but I smelled a rat and told him to double check with the billing department -it turned out the price was 60 euro after the first 4 months - when he told him about what the sales person had told him they said no such offer existed - they went back and checked the call and then they apologized for the misinformation and said if he wanted the service it would be 60 euro a month after 4 months.

he was within the 14 day cooling off period so he told them to collect the box and cancel the additional tv service.

lensman

Andy454 wrote: »

Be very careful - unless you recorded that call!
My brother was offered the same deal - they even sent him a box and where about to activate - but I smelled a rat and told him to double check with the billing department -it turned out the price was 60 euro after the first 4 months - when he told him about what the sales person had told him they said no such offer existed - they went back and checked the call and then they apologized for the misinformation and said if he wanted the service it would be 60 euro a month after 4 months.

he was within the 14 day cooling off period so he told them to collect the box and cancel the additional tv service.

Thats exactly why I wanted the cancellation dept email address so I had a record of all interaction with them, I had a similar problem to your brother a few years ago with UPC who swore blind they never agreed to an offer they made on the phone.:mad:
**UPDATE**
My existing package is 240Mb BB & anytime world phone at €45 per month subject to €5 increase in march.
I took the plunge & called loyalty dept on 1890940251 & got through to rep, (offshore manila?)
1st offer was same package at €30 x 4mth then €50 after, 12mth contract. - nah says I.
2nd offer was upgrade to 360Mb mobile world €30 x 4 mths then €60 after,12mth contract - nah says I.
3rd offer upgrade to 360Mb mobile world €30 x 6mths then €60 after,12mth contract. - sounds good says I.
I accepted their 3rd offer but tried to wiggle a free phone handset too but no dice, anyway I get the new comal modem & get shut
of the TC7200 junk,happy enough :-)

Andy454

The email is: cancel@virginmedia.ie

But they just take cancellations -

brightkane

lensman wrote: »

Just off the virgin media live chat where I requested their cancellation dept email address, rep wouldn't give me it & said I'd have to call them on the phone,
I'm sure it's within my rights to request it & their duty to supply, I told rep I hadn't time to wait on the phone & then go through a long drawn out haggling process but nothing doing,

Darren by any chance?

Shefwedfan

Hey could anyone confirm when the cancellation date is?

sonandheir

What's the coverage like on their mobile service? Thinking of agreeing to move mobile to them if they give a god 6 month half price deal

Lucas Hood

Shefwedfan wrote: »

Hey could anyone confirm when the cancellation date is?

a month after you got your increase email.

Adoolan85

Shefwedfan wrote: »

Hey could anyone confirm when the cancellation date is?

30 days from date of your price increase letter.

lensman

Andy454 wrote: »

The email is: cancel@virginmedia.ie

But they just take cancellations -

thanks...but see my previous post, I updated it

Shefwedfan

Adoolan85 wrote: »

30 days from date of your price increase letter.

Crap lost the letter....

Adoolan85

Shefwedfan wrote: »

Crap lost the letter....

check your spam email

lensman

brightkane wrote: »

Darren by any chance?

No not Darren, cant recall

lensman

My existing package is 240Mb BB & anytime world phone at €45 per month subject to €5 increase in march.
I took the plunge & called loyalty dept on 1890940251 & got through to rep, (offshore manila?)
1st offer was same package at €30 x 4mth then €50 after, 12mth contract. - nah says I.
2nd offer was upgrade to 360Mb mobile world €30 x 4 mths then €60 after,12mth contract - nah says I.
3rd offer upgrade to 360Mb mobile world €30 x 6mths then €60 after,12mth contract. - sounds good says I.
I accepted their 3rd offer but tried to wiggle a free phone handset too but no dice, anyway I get the new comal modem & get shut of the TC7200 junk,happy enough :-)

lensman

As a matter of interest, I already have 2 Siemens gigaset c46 handsets & c460 base station with works flawlessly with Blueface phone service, Siemens tell me it's 100% compatible with the Siemens a220 phone Virgin supply.
the base station connects to my virgin modem via lan cable & the base station connects to my handsets via wireless, does anyone out there have Virgins current a220 handset & can they tell me if it comes with a base station like my existing setup or does their current phone connect direct to the modem via cable of wifi?....hanks

L1011

DECT phones are generally compatible with all DECT base-stations; the reprogramming procedure should be in the handbook.

UPC supply a bog standard DECT phone. They tell you "have" to use a DECT phone primarly because they don't want people moaning about their hall phone being moved to the living room as thats usually where the box is.

My parents use four handsets from three different manufactuers with their current base station. Even if they're the same maker they need to be paired/programmed to your base station for security reasons.

Snake Plisken

lensman wrote: »

My existing package is 240Mb BB & anytime world phone at €45 per month subject to €5 increase in march.
I took the plunge & called loyalty dept on 1890940251 & got through to rep, (offshore manila?)
1st offer was same package at €30 x 4mth then €50 after, 12mth contract. - nah says I.
2nd offer was upgrade to 360Mb mobile world €30 x 4 mths then €60 after,12mth contract - nah says I.
3rd offer upgrade to 360Mb mobile world €30 x 6mths then €60 after,12mth contract. - sounds good says I.
I accepted their 3rd offer but tried to wiggle a free phone handset too but no dice, anyway I get the new comal modem & get shut of the TC7200 junk,happy enough :-)

Sounds good, did you have to threaten to cancel? Also is the new modem free? as terms and condition says €60 for replacement equipment?

Also anyone know if you just accept the €5 euro increase that's not agreeing to a new 12 month contract is it? I got the 240Mb package maybe 15 months ago so I'm not in their 12 month contract at the moment.

One More Toy

Just off the phone to loyalty

Was on 18 month contract, €25 (up to €30) for 12 months, €80 (up to €85) for 6 months

120mb BB, phone and Horizon Max TV

Rejected first offer and took the second:

€35 for 240mb bb, phone and horizon max for 4 months, 75 for next two months, 80 for last six

That was his last offer so didnt have much choice, im not with them very long, and glad to be out of the 18 month contract!

frash

Call took 12 mins - talking to a Scottish bloke

Upgraded to 360MB (from 240MB) with the half price for the first 6 months

I know people were getting 9 months in the early days but I've dragged my heels on this one up to now so happy with my lot now.

Snake Plisken

frash wrote: »

Call took 12 mins - talking to a Scottish bloke

Upgraded to 360MB (from 240MB) with the half price for the first 6 months

I know people were getting 9 months in the early days but I've dragged my heels on this one up to now so happy with my lot now.

did you just threaten to cancel the service? What way did you approach them?

I just tried ringing their loyalty department and they said they are having technical issues and to ring back in an hour!

frash

Snake Plisken wrote: »

did you just threaten to cancel the service? What way did you approach them?

I just tried ringing their loyalty department and they said they are having technical issues and to ring back in an hour!

I said I'd like to leave due to increase & the fact I'm not getting the 240MB most of the time anyway.
He started down the "new modem on the 360MB package might fix that" path so I let him go.
He said he could do 3 months at €50 - I said no
Then he said he could probably do 3 months at half price - I said no
Next offer was 4 months at half price - I said if you can do 6 months then we've a deal.
He pretended to check with someone & then came back and agreed.

Ush1

What number are yous calling?

lensman

Snake Plisken wrote: »

Sounds good, did you have to threaten to cancel? Also is the new modem free? as terms and condition says €60 for replacement equipment?

Also anyone know if you just accept the €5 euro increase that's not agreeing to a new 12 month contract is it? I got the 240Mb package maybe 15 months ago so I'm not in their 12 month contract at the moment.

VM "can I ask why you wist to cancel"
ME " too expensive & I found a cheaper provider"
VM "maybe we can convince you to stay with us"
ME "I need to make savings"
then they started making offers.
Never had to pay for new equipment & always do self install, I know they apply a charge if they install equipment.

fuse

Andy454 wrote: »

Be very careful - unless you recorded that call!
My brother was offered the same deal - they even sent him a box and where about to activate - but I smelled a rat and told him to double check with the billing department -it turned out the price was 60 euro after the first 4 months - when he told him about what the sales person had told him they said no such offer existed - they went back and checked the call and then they apologized for the misinformation and said if he wanted the service it would be 60 euro a month after 4 months.

he was within the 14 day cooling off period so he told them to collect the box and cancel the additional tv service.

Thanks. I'm expecting it to go like this. Got a reply from email customer service saying they had no record of it on my account but to call the Loyalty Team, so I'll do that tomorrow.
Not too pushed if I don't get the TV. Have adapted well to Saorview + Internet for TV/Moves

frash

For those of you who upgraded to 360MB....
Did you give the delivery guy your old modem?
It's offered in the email from Nightline but presume this is an optional electrical waste disposal thing.

Is the old router any use for anything?

BLUEYK

frash wrote: »

For those of you who upgraded to 360MB....
Did you give the delivery guy your old modem?
It's offered in the email from Nightline but presume this is an optional electrical waste disposal thing.

Is the old router any use for anything?

Pretty sure you need to return the old equipment or VM will charge you for it. Just arrange a date/time and it will be collected. I upgraded and have the new white modem plugged in now with my old black one packed up ready to be collected.

A point to note if anyone has upgraded, I got my new modem Monday, been chasing daily with VM on live chat to confirm my account is on the upgraded 360 package, keep being told it will be 24 hrs, still not upgraded AFAIK.

frash

BLUEYK wrote: »

Pretty sure you need to return the old equipment or VM will charge you for it. Just arrange a date/time and it will be collected. I upgraded and have the new white modem plugged in now with my old black one packed up ready to be collected.

A point to note if anyone has upgraded, I got my new modem Monday, been chasing daily with VM on live chat to confirm my account is on the upgraded 360 package, keep being told it will be 24 hrs, still not upgraded AFAIK.

I can't see anywhere saying I'll be charged for the old one.
It's just I'm not at home when the delivery comes and I can't rely on MrsFrash disconnecting the old one.

In the email from Virgin it just says:
"Waste Electrical and Electronic Equipment of an equivalent type or which fulfilled the same function as the supplied equipment can be returned free of charge on a one-to-one basis. (Good for you and good for the planet too.)"

Greentree_uk

got my latest bill €43.24 happy days

Snake Plisken

That was frustrating, rang the 1890 number and got onto Manilla, the best they would give me upgrade to 360 package half price for 4 months, I pushed him for 6 months but he wouldn't budge, threatened to cancel, but no joy, he was going to start getting the process going on the cancellation, I said not to cancel as I wanted to consider my options! Very disappointing, not sure if anyone has had similar experience, is it worth ringing back or just leave it, he updated my account with the details of his offer.

frash

Snake Plisken wrote: »

That was frustrating, rang the 1890 number and got onto Manilla, the best they would give me upgrade to 360 package half price for 4 months, I pushed him for 6 months but he wouldn't budge, very disappointed :-(

Is it just pot-luck if you get the Manilla support centre?
I rang yesterday around 4:45 and got through to a Scottish bloke who agreed to 6 months quite quickly.

Snake Plisken

frash wrote: »

Is it just pot-luck if you get the Manilla support centre?
I rang yesterday around 4:45 and got through to a Scottish bloke who agreed to 6 months quite quickly.

I think you were very lucky to get the Scottish guy, I tried ringing last night and the message was they were upgrading their systems.

magentis

Snake Plisken wrote: »

That was frustrating, rang the 1890 number and got onto Manilla, the best they would give me upgrade to 360 package half price for 4 months, I pushed him for 6 months but he wouldn't budge, threatened to cancel, but no joy, he was going to start getting the process going on the cancellation, I said not to cancel as I wanted to consider my options! Very disappointing, not sure if anyone has had similar experience, is it worth ringing back or just leave it, he updated my account with the details of his offer.

I called yesterday and was offered 360mb,mobile world,"play tv"(15 channels)

For €37.50 6 months,€75 6 months, 12 month contract,free sky sports+movies for 2 months,no modem activation fee.I said I would think it over,he said he would note the offer on my account.

I called back at 8.30pm,got a different guy,he said i was not offered this package for €37.50 and €75(despite me having got the first guy to confirm the offer twice)that it was €45 and €90.

They can get stuffed.I am cancelling the direct debit,they are due a bill for €90.
I will not have them make a liar out of me.

pippip

magentis wrote: »

I called yesterday and was offered 360mb,mobile world,"play tv"(15 channels)

For €37.50 6 months,€75 6 months, 12 month contract,free sky sports+movies for 2 months,no modem activation fee.I said I would think it over,he said he would note the offer on my account.

I called back at 8.30pm,got a different guy,he said i was not offered this package for €37.50 and €75(despite me having got the first guy to confirm the offer twice)that it was €45 and €90.

They can get stuffed.I am cancelling the direct debit,they are due a bill for €90.
I will not have them make a liar out of me.

You can't cancel a direct debit, thats the point of them, only the person who set it up (Virgin) can cancel it.

I've only ever got a good deal with going through the whole cancelation, you can threaten all you want but until you go through with it they know its a bluff. You then have 30days to see what they really can be pushed to.

magentis

pippip wrote: »

You can't cancel a direct debit, thats the point of them, only the person who set it up (Virgin) can cancel it.

I've only ever got a good deal with going through the whole cancelation, you can threaten all you want but until you go through with it they know its a bluff. You then have 30days to see what they really can be pushed to.

Its no bluff.

You are wrong,of course you are entitled to cancel a direct debit on your own bank account!

Seesee

that's not true you can cancel a direct debit very easily with most online bank systems, I did it a while back for a certain contentious utility supplier not tv