Virgin Media Cancellation deals

white_westie

Once you have the auto reply email from the cancellation team, your 30 day termination period begins.
Your services should NOT be cut off during this period.
All I did when I cancelled TV last year was to send an email to the collection team for a date just after the 30 day cancelleation period ends!

danois

Do Virgin read the cancellation emails? Is it worth mentioning in the email you are leaving as its too expensive? I did get a 6 month half price deal but my Broadband has been awful the last few weeks. Even worse again since agreeing the deal. I am testing a new modem for them big horrible white one. It seemed great at first now it's very intermittent service. And even at half price for 6 months I don't think it's really worth it.

Creamy Goodness

on to Manilla there, only offering me 4 months half price as they said that it was leaked on websites that they were giving 9 months half price and now that's only for customers that are with them 10 years. I said my friend got 9 months half price but they required me to give an account number (although that was a little bit of a fib).

soon as I asked to speak to a supervisor he hung up.

Creamy Goodness

on to Manilla there, only offering me 4 months half price as they said that it was leaked on websites that they were giving 9 months half price and now that's only for customers that are with them 10 years. I said my friend got 9 months half price but they required me to give an account number (although that was a little bit of a fib).

soon as I asked to speak to a supervisor he hung up.

Doodoo

Got through to manila and was talking to a friendly chap. I'm on the e40 phone and broadband package which is going up to e45. I explained nicely I would be cancelling to go with the Vodafone e40 deal if I didn't get 6 months half price like my "neighbour". He just had to check with his manager but came back and said no problem. New 12 month contract agreed and will be paying a total of e405 instead of e480. On the phone for 10 mins in total.

zom

Doodoo wrote: »

... will be paying a total of e405

Unless they will come with next increase soon...

colm_mcm

Creamy Goodness wrote: »

on to Manilla there, only offering me 4 months half price as they said that it was leaked on websites that they were giving 9 months half price and now that's only for customers that are with them 10 years. I said my friend got 9 months half price but they required me to give an account number (although that was a little bit of a fib).

soon as I asked to speak to a supervisor he hung up.

I assume you know, but theyre talking nonsense.
But from their point of view, it's clear from previous posts that they can't give the 9 month offer unless it's a last resort.
You need a good back story about a made up counter offer you got from a competitor. They're so badly trained that they won't know what's real and what's not.

Doodoo

Doodoo wrote: »

Got through to manila and was talking to a friendly chap. I'm on the e40 phone and broadband package which is going up to e45. I explained nicely I would be cancelling to go with the Vodafone e40 deal if I didn't get 6 months half price like my "neighbour". He just had to check with his manager but came back and said no problem. New 12 month contract agreed and will be paying a total of e405 instead of e480. On the phone for 10 mins in total.

Just got an email from virgin which included "Your Virgin Media contract lasts a minimum of 12 months (or 18 months with a discounted offer)". I was told I was entering a 12 month contract and I even asked was it 12 months from today or the next bill date. Anyone else have this issue?

Thegalwayman

on the phone to them now. I didn't bother pushing for more than half price 6mths as was so difficult to conduct the conversation.

40mins later I think I've signed up to a new contract. Told her to deliver the new box to work and took 10 mins to give the 3 line address. Have to bring the old equipment into work with me to do an exchange which is a bit of a pain

Surely they'd be better off paying a low wage in Ireland and having a 5 times improvement in the efficiency of each operator

colm_mcm

Doodoo wrote: »

Just got an email from virgin which included "Your Virgin Media contract lasts a minimum of 12 months (or 18 months with a discounted offer)". I was told I was entering a 12 month contract and I even asked was it 12 months from today or the next bill date. Anyone else have this issue?

18 months is a new customer only thing AFAIK.
There'll be another price increase in 12 months so I shouldn't worry too much

ja1986

It's 12 month contracts for these offers guys. I rang when I seen the confusion on boards. I got the 9 months half price etc. You all have the call recordings to back ye up if they do hit ye with 18 months. I actually used to work on the loyalty team before it got outsourced. They have a certain percentage that they will save and some customers they will have to leave go. Offers arnt given to everyone unfortunately.

Muahahaha

ja1986 wrote: »

It's 12 month contracts for these offers guys. I rang when I seen the confusion on boards. I got the 9 months half price etc. You all have the call recordings to back ye up if they do hit ye with 18 months. I actually used to work on the loyalty team before it got outsourced. They have a certain percentage that they will save and some customers they will have to leave go. Offers arnt given to everyone unfortunately.

Did you get 9 months in the last couple of days or was this a few weeks back? Seems to be thin on the ground in here lately, any tips much appreciated

zom

Sorry for all the mess with Eircomn (eir) but I am seriously considering them over Virgin. Good to have some alternative option.

Joo0

zom wrote: »

BAD NEWS PEOPLE!!

I just realised Eircom (eir) rised the price of their basic Broadband package from €45 to €62 a month (after 3 moths for €25). I was considering switching and looked their offer yesterday - then I was about to contact them today and I found that.
They could actually do some money on people like me, looking for alternative for Virgin Media. But they don't. I think like we life in some dysfunctional economic here in Ireland...

I think you are looking at broadband and calls the broadband only option is still on the site for €45. Likewise Vodafone have the same package for 40€ and then a calls package for €45

baldshin

Just got 6 months @ €25, 6 months at €50, 240mb broadband & mobile calls. Minimal amount of negotiating needed, call only took about 10 minutes!

glued

Muahahaha wrote: »

Did you get 9 months in the last couple of days or was this a few weeks back? Seems to be thin on the ground in here lately, any tips much appreciated

What package are you on?

foxy_j

As of today I still hadn't received the price increase email so i went on live chat. Apparently it's not being applied to my account this increase. Bit suspicious as I've always gotten one. Great if it's the case but don't want a surprise dearer bill.
I sent myself the transcript as proof anyways.

This happen to anyone else?

billbond4

got my email last week (thought they had forgotten about me :-)
im on the 120MB BB + phone for 30e pm, and its going up to 35e pm.
No point in getting better deal as they will claw back money over in time for me.

white_westie

Have 120m bb plus anytime phone - going up to €45 after increase..
Tried online chat today and got offered nothing except 240m for €50 - not worth it.

billbond4

white_westie wrote: »

Have 120m bb plus anytime phone - going up to €45 after increase..
Tried online chat today and got offered nothing except 240m for €50 - not worth it.

Yeah I'm staying and hopefully they will bump up the old package speed anyway and then another price increase like the upc days.
I was just re reading the email they sent me and it states that the speed should be increased, so I asked for clarity on what that actually means

white_westie

No speed increase unless you pay for it

ja1986

Muahahaha wrote: »

Did you get 9 months in the last couple of days or was this a few weeks back? Seems to be thin on the ground in here lately, any tips much appreciated

I got it two weeks ago and I only knew of the price change from this thread , didn't check the email I had attached to the account. I also got a free handset. Just told them I was offered one and they threw it in. Might as well use it for the free calls. And to feel like an adult haha! I am on the horizon max with 240 mb and anytime calls. Think is was going to 90 p/m .hope that helps

One More Toy

I sent my "cancellation" email on saturday, no call yet, they hardly took it to mean i actually wanted to cancel?

GoodBridge

One More Toy wrote: »

I sent my "cancellation" email on saturday, no call yet, they hardly took it to mean i actually wanted to cancel?

I'm sure they know this thread exists and they monitor it. I mean, it's not like boards.ie is an obscure private forum in some little corner of the internet -they even have a boards.ie "talk to us" forum setup: http://www.boards.ie/ttforum/1546.

So, internally, I wonder what they're making of this thread and if they have a plan to handle it.

BLUEYK

GoodBridge wrote: »

I'm sure they know this thread exists and they monitor it. I mean, it's not like boards.ie is an obscure private forum in some little corner of the internet -they even have a boards.ie "talk to us" forum setup: http://www.boards.ie/ttforum/1546.

So, internally, I wonder what they're making of this thread and if they have a plan to handle it.

Sure we're only a small group of Western Europeans, a drop in the ocean of the VM machine, making our hard earned cash work harder.......and proud followers of boards bargain alerts!

wojtekp0811

Hi there, I am looking for email address for cancelation please

BLUEYK

mirec wrote: »

cancel@virginmedia.ie

Posted here

The_Conductor

GoodBridge wrote: »

I'm sure they know this thread exists and they monitor it. I mean, it's not like boards.ie is an obscure private forum in some little corner of the internet -they even have a boards.ie "talk to us" forum setup: http://www.boards.ie/ttforum/1546.

So, internally, I wonder what they're making of this thread and if they have a plan to handle it.

They're not only aware of this thread- from talking to two of their Irish staff today- apparently a number of people have specifically directed them to this thread as a kind of 'if he got deal X I want it too'....... Apparently- between this- and the Sky deal finishing up- it was decided to yank the 9 month offers. Well done to anyone here who legitimately got the 9 month offers........

Shefwedfan

I got the letter in but have lost it, I need to cancel as moving, what is cut off date? Thanks

unkel

Just got the bill for my first month (of 9 months) of half price. Used to be €84.99 (before the price increase), now €41.89 (after the price increase)

I still couldn't quite believe it until I saw it

Happy days