Virgin Media Cancellation deals

Sinbad311

rowdy_rr wrote:

Anyone without email tried calling them ?

I did last night. Negotiated a new 12 month contract. Half price for 9 months and full price for 3. So 40 per month for 9 months and 80 thereafter. That's for TV, bb and phone. Rep also said I could call in 11 months and renegotiate again. Happy with that.

jamesbondings

For those of you that didn't get an email tell them you got a letter. I did and am looking to either migrate all services to Sky or getting rid of sky and getting a cheaper virgin package.

The_Valeyard

Think I'll send them a bill of 200 Euro, for a cancellation fee.

h57xiucj2z946q

Anyone have a copy of the email. They seem to be increasing every year now. Here are the previous ones: http://www.boards.ie/ttfpost/98468060

finno

Marc Bald Trooper wrote: »

Anyone have a copy of the email. They seem to be increasing every year now. Here are the previous ones: http://www.boards.ie/ttfpost/98468060

Here is the email i got


Account number :xxxxxxxxxx
CONTRACT CHANGE
From January your bill will go up by €4 a month
Hello xxxxxxxxx ,
We’re making some changes in January and we wanted to let you know that the amount you pay for your Virgin Media package will go up. This change will take effect from your first bill after January 1st 2017. Nobody likes a price rise, and we understand this. We're always looking at how we can bring you an even better TV package and add value to your Virgin Media experience wherever possible.
If you’re enjoying a promotional offer or discount, don’t worry. You’ll still get this until it comes to an end.
Make sure you're using your Inclusives
The Inclusives are a team of helpful services that are available to you as part of your Virgin Media package, making it even better. Visit www.virginmedia.ie/inclusives to make sure you are using your full squad.
Want to talk about your options?
We really hope you’ll go on enjoying your Virgin Media package and would hate to see you go. However, if you want to cancel, you can do so at any time before 07 December 2016, without any penalty or cancellation fees. Simply call us on 1908 and select option 1.

To find out more about this price change, visit www.virginmedia.ie/change

Learn more

colm_mcm

finno wrote: »

Here is the email i got


Account number :xxxxxxxxxx
CONTRACT CHANGE
From January your bill will go up by €4 a month
Hello xxxxxxxxx ,
We’re making some changes in January and we wanted to let you know that the amount you pay for your Virgin Media package will go up. This change will take effect from your first bill after January 1st 2017. Nobody likes a price rise, and we understand this. We're always looking at how we can bring you an even better TV package and add value to your Virgin Media experience wherever possible.
If you’re enjoying a promotional offer or discount, don’t worry. You’ll still get this until it comes to an end.
Make sure you're using your Inclusives
The Inclusives are a team of helpful services that are available to you as part of your Virgin Media package, making it even better. Visit www.virginmedia.ie/inclusives to make sure you are using your full squad.
Want to talk about your options?
We really hope you’ll go on enjoying your Virgin Media package and would hate to see you go. However, if you want to cancel, you can do so at any time before 07 December 2016, without any penalty or cancellation fees. Simply call us on 1908 and select option 1.

To find out more about this price change, visit www.virginmedia.ie/change

Learn more

What package are you on?

It seems to mention tv, broadband, or TV and broadband packages

No mention of Tv, phone and broadband packs, or broadband and phone packs.

gmisk

I am on tv, broadband, landline....no email...contract ending 7th of February thankfully!

Heisenberg1

gmisk wrote: »

I am on tv, broadband, landline....no email...contract ending 7th of February thankfully!

After reading the announcement you will get an email those who signed up after the end of Sept will not get an email.

Evil Sausage

My email looked different to this, I'm currently on a BB and phone only contract which was setup in April and still using the old EPC2425 modem/router which is why they are pushing for me to grab the new Hub:

From January your bill will go up by €2.50 a month
Hello xxxxxxxxxxxxxxx,
We’re making some changes in January and we wanted to let you know that, the amount you pay for your Virgin Media package will go up. This change will take effect from your first bill after January 1st 2017.
We've got a new Virgin Media Hub waiting for you…
We are migrating our 240Mb Broadband and Home Phone customers to the new Virgin Media Hub. The Hub offers the best in-home WiFi experience in the market – ensuring you get the best WiFi speeds and range throughout the home.

You can exchange your existing modem for the new Virgin Media Hub at no extra cost and without extending your contract. We’re currently communicating with customers to roll out the new hub and you can request yours now at www.virginmedia.ie/besthub
Want to talk about your options?
We really hope you’ll go on enjoying your Virgin Media package and would hate to see you go. However, if you want to cancel, you can do so at any time before 07 December 2016, without any penalty or cancellation fees. Simply call us on 1908 and select option 1.

To find out more about this price change, visit www.virginmedia.ie/change

finno

colm_mcm wrote: »

What package are you on?

It seems to mention tv, broadband, or TV and broadband packages

No mention of Tv, phone and broadband packs, or broadband and phone packs.

I have tv broadband & phone 240Mb Horizon Max and Anytime World

colm_mcm

Crap. Same as myself

That said, I think I'm 4 months into 9 months half price...

Webbs

When I checked to see what I was paying monthly, I notice I havent been charged anything since the change over of my TV from UPC to Virgin!!

May just keep going with this until they notice :-)

Techless

Heisenberg1 wrote: »

After reading the announcement you will get an email those who signed up after the end of Sept will not get an email.

I received an email even though I changed my contract last month. I contact the online chat and got confirmation that the new price increase would not affect me as my contract change happened after Sep27th.

StiffOldMan

whats the general pricing for people?

I'm on 120mbps (NEVER get that since UPC went to Virgin) and paying €45 a month, now going up..

Griffinx

That explains why they wanted me into a contract so bad. They called me several times in the past couple of months offering 5 /month off for first 6 months if I signed up for a year. Glad now I told them where to shove it

VeVeX

Griffinx wrote: »

That explains why they wanted me into a contract so bad. They called me several times in the past couple of months offering 5 /month off for first 6 months if I signed up for a year. Glad now I told them where to shove it

Explains what? When there is a price increase you can exit the contract without penalty.

cutthegrass

Sinbad311 wrote:

I did last night. Negotiated a new 12 month contract. Half price for 9 months and full price for 3. So 40 per month for 9 months and 80 thereafter. That's for TV, bb and phone. Rep also said I could call in 11 months and renegotiate again. Happy with that.

How long did you have left on your old contract when you rang them looking for a new deal/contract?

My contract is up January and I rang last night looking for 6 months half price as Vodafone are installing their new fibre optic broadband in my estate. But I was told they couldn't apply a discount at the moment. (I didn't get a price increase email yet.)

alig123aileen

I rang Virgin yesterday my contract for tv broadband and phone due to expire Feb 2017. Didn't get the email but let on I had and they agreed to give me new package ! Offered me (12 mth contract) @ 45p/mth for 9 months and then 3 months at 99e per mth (total for year 742.50 that's an average of 61.88 per month). Add the Contracxt charge and it brings it to circa 66 per month in total on average.

Rang Eir they will offer similar TV Broadband and phone package at 30e for 6 mths then 85e for 12 mths (18 mth contract in total) (total for year contribution paid by me averages at 66 per month) - exactly the same contribution per month as Virgin Media.

Is there price fixing going on or what? Time to talk to the competition authority methinks.

goz83

alig123aileen wrote: »

Is there price fixing going on or what? Time to talk to the competition authority methinks.

I was thinking the same thing tbh....pricing is way too close.

colm_mcm

There are other providers apart from eir and virgin.

goz83

colm_mcm wrote: »

There are other providers apart from eir and virgin.

I tried sky too. €20 per annum in the difference

snubbleste

goz83 wrote: »

I tried sky too. €20 per annum in the difference

- or +

Heisenberg1

alig123aileen wrote: »

I rang Virgin yesterday my contract for tv broadband and phone due to expire Feb 2017. Didn't get the email but let on I had and they agreed to give me new package ! Offered me (12 mth contract) @ 45p/mth for 9 months and then 3 months at 99e per mth (total for year 742.50 that's an average of 61.88 per month). Add the Contracxt charge and it brings it to circa 66 per month in total on average.

Rang Eir they will offer similar TV Broadband and phone package at 30e for 6 mths then 85e for 12 mths (18 mth contract in total) (total for year contribution paid by me averages at 66 per month) - exactly the same contribution per month as Virgin Media.

Is there price fixing going on or what? Time to talk to the competition authority methinks.

What are you getting in the package that Virgin are offering?

ninty

Are they being a bit tougher this year,really haggled and best i could get was €10 off for 6 months,system would not allow anything else.

goz83

ninty wrote: »

Are they being a bit tougher this year,really haggled and best i could get was €10 off for 6 months,system would not allow anything else.

Really? I just got off the phone with them a few minutes ago. 2 days ago, I was offered €10 off for 3 months :mad:

Today, they offered 6 months half price when I asked about cancelling my service. I opted to upgrade to 100 channels and I got 9 months half price. Happy days. :pac:

rowdy_rr

Got the email... hurrah !! Rise of 2.5 eur pm...

ninty

goz83 wrote: »

Really? I just got off the phone with them a few minutes ago. 2 days ago, I was offered €10 off for 3 months :mad:

Today, they offered 6 months half price when I asked about cancelling my service. I opted to upgrade to 100 channels and I got 9 months half price. Happy days. :pac:

Have just broadband and phone,think they know there is no one cheaper than them and know you wont cancel,did offer the upgrade(tv) half price for 6 mths

ButtersSuki

I'm a virgin customer. Is there any way you can just get broadband and tv or is the triple bundle (incl phone) still the cheapest option?

goz83

ninty wrote: »

Have just broadband and phone,think they know there is no one cheaper than them and know you wont cancel,did offer the upgrade(tv) half price for 6 mths

Sure that offer is online anyway.


BEWARE. If you change your package, you could be left without service for a couple of days. My BB is down from 240 to 90. I have 0 TV channels. Tech Support passed me to Loyalty Team who say my plan was changed and I could be without service for a couple of days :mad:

colm_mcm

ButtersSuki wrote: »

I'm a virgin customer. Is there any way you can just get broadband and tv or is the triple bundle (incl phone) still the cheapest option?

The bundles with phone work out cheaper. It's a few years since they did TV and broadband bundles.