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How can I get through to a real person?

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  • 12-05-2014 3:51pm
    #1
    Talula_d
    Registered Users Posts: 305 ✭✭


    I have called an reported a fault on my line, how can I get through to someone rather than an automated line to see whats going on?


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    I have called an reported a fault on my line, how can I get through to someone rather than an automated line to see whats going on?
    Hi Talula_d

    Once a line fault is reported there will be no further updates until a technician has contacted you however If you would like to PM me your landline number I can check for any relevant updates on this.

    Thanks
    Al


  • Options
    #3
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    eircom: Alan wrote: »
    Talula_d wrote: »
    I have called an reported a fault on my line, how can I get through to someone rather than an automated line to see whats going on?
    Hi Talula_d

    Once a line fault is reported there will be no further updates until a technician has contacted you however If you would like to PM me your landline number I can check for any relevant updates on this.

    Thanks
    Al
    pm sent, thanks


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    eircom: Alan wrote: »
    Talula_d wrote: »
    I have called an reported a fault on my line, how can I get through to someone rather than an automated line to see whats going on?
    Hi Talula_d

    Once a line fault is reported there will be no further updates until a technician has contacted you however If you would like to PM me your landline number I can check for any relevant updates on this.

    Thanks
    Al
    pm sent, thanks
    Hi Talula_d

    Thanks for your PM. I see this is with technicians. The average lead time for resolution is up to four working days and was reported yesterday. At this moment in time the most up to date information available is that this is currently under investigation. I see notes have been added to the case reference today (12275543) and reflect the position that there is crackling on the line, you cannot make or receive calls and broadband is on and off.

    As soon as an official update is created this will be made to you by engineers however feel free to get back to me.

    Thanks
    Al


  • Options
    #5
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    eircom: Alan wrote: »
    Talula_d wrote: »
    eircom: Alan wrote: »
    Talula_d wrote: »
    I have called an reported a fault on my line, how can I get through to someone rather than an automated line to see whats going on?
    Hi Talula_d

    Once a line fault is reported there will be no further updates until a technician has contacted you however If you would like to PM me your landline number I can check for any relevant updates on this.

    Thanks
    Al
    pm sent, thanks
    Hi Talula_d

    Thanks for your PM. I see this is with technicians. The average lead time for resolution is up to four working days and was reported yesterday. At this moment in time the most up to date information available is that this is currently under investigation. I see notes have been added to the case reference today (12275543) and reflect the position that there is crackling on the line, you cannot make or receive calls and broadband is on and off.

    As soon as an official update is created this will be made to you by engineers however feel free to get back to me.

    Thanks
    Al
    Thanks very much for your swift reply! Hopefully will be sorted soon!


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    eircom: Alan wrote: »
    Talula_d wrote: »
    eircom: Alan wrote: »
    Talula_d wrote: »
    I have called an reported a fault on my line, how can I get through to someone rather than an automated line to see whats going on?
    Hi Talula_d

    Once a line fault is reported there will be no further updates until a technician has contacted you however If you would like to PM me your landline number I can check for any relevant updates on this.

    Thanks
    Al
    pm sent, thanks
    Hi Talula_d

    Thanks for your PM. I see this is with technicians. The average lead time for resolution is up to four working days and was reported yesterday. At this moment in time the most up to date information available is that this is currently under investigation. I see notes have been added to the case reference today (12275543) and reflect the position that there is crackling on the line, you cannot make or receive calls and broadband is on and off.

    As soon as an official update is created this will be made to you by engineers however feel free to get back to me.

    Thanks
    Al
    Thanks very much for your swift reply! Hopefully will be sorted soon!
    No worries at all Talula_d

    Hopefully I'll be able to offer you better news soon :)

    Al


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