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Landline installation taking too long.

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  • 13-05-2014 12:28pm
    #1
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,712 Mod ✭✭✭✭


    I ordered phoneline and BB bundle almost 1 month ago. 

    Installer arrived about a week later but couldn't complete the job (2 people needed to run wire). 1 day off work to let him in. Interior installation is complete.

    I called and requested 2nd appointment. They promised to call/text in advance.

    Got a call last Saturday (no call in advance) saying they could finish it that day. I was away unfortunately, but I told exactly what the 1st installer (ex Eircom employee) said - the interior work was done (long cable through the exterior wall left rolled up outside) and they could go ahead and complete. They said they couldn't do that.


    I've called again this morning and asked for another appointment. Operator said he'd pass on the request as a priority, but couldn't say when it'd be done.

    My existing telephone/bb package (Ripplecom) is ceasing in 2 days, and I need the line and bb finalised quickly now. I figured a month should have been plenty of time to get this sorted.

    Can anyone in Eircom help speed this up?

    Thanks.

    p.s. Account/order no. can be forwarded by p.m.


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    #2
    Gringo180
    Registered Users Posts: 9,205 ✭✭✭Gringo180


    I really dont understand why it takes so long for the installation process. I am waiting over a month myself, if the waiting isnt long enough its the lack of communication on Eircoms behalf that is truely staggering.


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    #3
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,712 Mod ✭✭✭✭Henry Ford III


    I'm doing everything I can.

    Just called KN Escalations who said the old order had been closed, and that I'd have to call Eircom again.

    I've tweeted, PM'd etc.

    HELP!!!!!!:(


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    #4
    roro2
    Registered Users Posts: 412 ✭✭roro2


    Based on my experience, and from reading this forum, this might only be the start of a long and painful process. Let's hope your case turns out better!


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Henry Ford III wrote: »
    I'm doing everything I can.

    Just called KN Escalations who said the old order had been closed, and that I'd have to call Eircom again.

    I've tweeted, PM'd etc.

    HELP!!!!!!:(
    Hi Henry Ford III

    Thanks for you PM this afternoon.

    I have requested an update and clarification on the reasons for the delays from operations. I can understand your urgency and apologise for the delays so far. As soon as I have any further information I will let you right away.

    Thanks
    Al


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    #6
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,712 Mod ✭✭✭✭Henry Ford III


    Thanks Alan. I've called 1800 503 503 twice today also incidentally. I'm determined if nothing else! :D


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Henry Ford III wrote: »
    Thanks Alan. I've called 1800 503 503 twice today also incidentally. I'm determined if nothing else! :D
    No worries Henry Ford III

    I'll keep chasing this up also.

    Thanks
    Al


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    #8
    testicle
    Closed Accounts Posts: 5,430 ✭✭✭testicle


    Don't forget to chase for your 2 months free line rental credit when you do get it installed as they've missed their own SLAs.

    They won't volunteer this information to you of course...


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    #9
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,712 Mod ✭✭✭✭Henry Ford III


    That's interesting.....


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