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delayed router?

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  • 13-05-2014 7:51pm
    #1
    Philush
    Registered Users Posts: 148 ✭✭


    Hi there,

    just wondering about the whereabouts of a router. we signed up for broadband. we got a confirmation letter of sorts with order no and account no etc dated 03 may but no sign of router? any ideas? let me know and ill pm you the details

    thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Philush wrote: »
    Hi there,

    just wondering about the whereabouts of a router. we signed up for broadband. we got a confirmation letter of sorts with order no and account no etc dated 03 may but no sign of router? any ideas? let me know and ill pm you the details

    thanks
    Hi Philush

    If you would like to PM me your eircom account number I will be able to look in to this for you.

    Thanks
    Al


  • Options
    #3
    Philush
    Registered Users Posts: 148 ✭✭Philush


    eircom: Alan wrote: »
    Hi Philush

    If you would like to PM me your eircom account number I will be able to look in to this for you.

    Thanks
    Al

    Pm sent


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Philush wrote: »
    eircom: Alan wrote: »
    Hi Philush

    If you would like to PM me your eircom account number I will be able to look in to this for you.

    Thanks
    Al

    Pm sent
    Hi Philush

    Thanks for the details,

    I've chased this up with broadband support and I have  been assured that your modem should be with you tomorrow, apologies for the delays.

    Thanks
    Al


  • Options
    #5
    Philush
    Registered Users Posts: 148 ✭✭Philush


    eircom: Alan wrote: »
    Hi Philush

    Thanks for the details,

    I've chased this up with broadband support and I have  been assured that your modem should be with you tomorrow, apologies for the delays.

    Thanks
    Al

    Hey al, will would you chase it again for me? No sign today. Could just be delayed till morning maybe. Thanks for your help


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Philush wrote: »
    eircom: Alan wrote: »
    Hi Philush

    Thanks for the details,

    I've chased this up with broadband support and I have  been assured that your modem should be with you tomorrow, apologies for the delays.

    Thanks
    Al

    Hey al, will would you chase it again for me? No sign today. Could just be delayed till morning maybe. Thanks for your help

    [font=Times New Roman","serif]Apologies Philush

    The current status reads as 'on route'. It should be with you no later than tomorrow - not sure what’s causing the delay but I will note it to the order remarks.

    Please let me know if you receive this tomorrow

    Al[/font]


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  • Options
    #7
    Philush
    Registered Users Posts: 148 ✭✭Philush


    eircom: Alan wrote: »
    [font=Times New Roman","serif]Apologies Philush

    The current status reads as 'on route'. It should be with you no later than tomorrow - not sure what’s causing the delay but I will note it to the order remarks.

    Please let me know if you receive this tomorrow

    Al[/font]

    Hey al. No sign so far! Keep an eye sure. As an aside. The evison offer. Will that affect the speed of my efibre? Or can ye vector from the cabinets now and bump it up a bit? Cheers for your help

    Phil


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Philush wrote: »
    eircom: Alan wrote: »
    Apologies Philush

    The current status reads as 'on route'. It should be with you no later than tomorrow - not sure what’s causing the delay but I will note it to the order remarks.

    Please let me know if you receive this tomorrow

    Al

    Hey al. No sign so far! Keep an eye sure. As an aside. The evison offer. Will that affect the speed of my efibre? Or can ye vector from the cabinets now and bump it up a bit?  Cheers for your help

    Phil
    Hi Phil,

    Did you receive it yet?

    evision reduces speed by 20MB and a further up to 9MB when the box is in use however I can confirm you do not have efibre at present - do you mean at another address?

    Thanks
    Al


  • Options
    #9
    Philush
    Registered Users Posts: 148 ✭✭Philush


    eircom: Alan wrote: »
    Hi Phil,

    Did you receive it yet?

    evision reduces speed by 20MB and a further up to 9MB when the box is in use however I can confirm you do not have efibre at present - do you mean at another address?

    Thanks
    Al

    Hi al. Yeah sorry I meant at another address. No sign in the morning post. Ill hope for the midday delivery! Keep you posted!
    Phil


  • Options
    #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Philush wrote: »
    eircom: Alan wrote: »
    Hi Phil,

    Did you receive it yet?

    evision reduces speed by 20MB and a further up to 9MB when the box is in use however I can confirm you do not have efibre at present - do you mean at another address?

    Thanks
    Al

    Hi al. Yeah sorry I meant at another address.  No sign in the morning post. Ill hope for the midday delivery!  Keep you posted!
    Phil
    Hi Philush

    Could you PM a mobile number for you - I have more news on the modem and it would be best if I called :)

    Al


  • Options
    #11
    Philush
    Registered Users Posts: 148 ✭✭Philush


    eircom: Alan wrote: »
    Hi Philush

    Could you PM a mobile number for you - I have more news on the modem and it would be best if I called :)

    Al
    All sorted thanks al. Eircom customer service very helpful again. Cant fault them


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  • Options
    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Philush wrote: »
    eircom: Alan wrote: »
    Hi Philush

    Could you PM a mobile number for you - I have more news on the modem and it would be best if I called :)

    Al
    All sorted thanks al. Eircom customer service very helpful again. Cant fault them
    Hi Philush

    Glad to hear it, thanks for taking my call and have a lovely day :)

    Al


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