eFibre speed increase help

jspuds

Hi

Looking for help please, I got eFibre installed last week and am delighted with the service but would like to get my speed increased.  I'm currently on a 50Mb profile but told by Eircom tech my line is capable of 100Mb.  I rang tech support on Sat and they increased the speed and was told to wait up to an hour for the increase which never happened, rang back Sat afternoon and was told the upgrade was in progress and could take a day or two but would be there by Tue.
Rang back this morning as still on 50Mb and had to go through the whole thing again (quality of the tech support agent was poor) and was promised the increase again but this hasn't happened.


Could I please ask or one of the eircom mods to look into this for me and came back with an explanation as to whats going on and when I can expect to get the speed increased?

Thanks in advance

Regards
J

eircom: Alan

jspuds wrote: »

Hi

Looking for help please, I got eFibre installed last week and am delighted with the service but would like to get my speed increased.  I'm currently on a 50Mb profile but told by Eircom tech my line is capable of 100Mb.  I rang tech support on Sat and they increased the speed and was told to wait up to an hour for the increase which never happened, rang back Sat afternoon and was told the upgrade was in progress and could take a day or two but would be there by Tue.
Rang back this morning as still on 50Mb and had to go through the whole thing again (quality of the tech support agent was poor) and was promised the increase again but this hasn't happened.


Could I please ask or one of the eircom mods to look into this for me and came back with an explanation as to whats going on and when I can expect to get the speed increased?

Thanks in advance

Regards
J

Hi jspuds

No worries, If you can PM me your eircom account number I'll request technical support to look in to this for you.

Thanks
Al

jspuds

Thanks Alan, sent PM

eircom: Alan

jspuds wrote: »

Thanks Alan, sent PM

Hi jspuds

Thanks for that, I've raised this to technical support and now await feedback, as soon as I have more information I'll let you know right away.

Thanks
Al

eircom: Alan

jspuds wrote: »

Thanks Alan, sent PM

Hi jspuds

I've been assured by a member of efibre support that he has manually completed the upgrade and you should notice a speed increase by 6 o'clock today.

Let me know how it goes [img=10x14]file:///d:\userdata\cowzera\LOCALS~1\Temp\msohtmlclip1\01\clip_image002.gif[/img]

Thanks
Al

jspuds

eircom: Alan wrote: »

jspuds wrote: »

Thanks Alan, sent PM

Hi jspuds

I've been assured by a member of efibre support that he has manually completed the upgrade and you should notice a speed increase by 6 o'clock today.

Let me know how it goes [img=10x14]file:///d:\userdata\cowzera\LOCALS~1\Temp\msohtmlclip1\01\clip_image002.gif[/img]

Thanks
Al

Thanks Alan, I'll let you know how it goes

eircom: Alan

jspuds wrote: »

eircom: Alan wrote: »

jspuds wrote: »

Thanks Alan, sent PM

Hi jspuds

I've been assured by a member of efibre support that he has manually completed the upgrade and you should notice a speed increase by 6 o'clock today.

Let me know how it goes [img=10x14]file:///d:\userdata\cowzera\LOCALS~1\Temp\msohtmlclip1\01\clip_image002.gif[/img]

Thanks
Al

Thanks Alan, I'll let you know how it goes

No worries jspuds

Al

jspuds

eircom: Alan wrote: »

jspuds wrote: »

eircom: Alan wrote: »

jspuds wrote: »

Thanks Alan, sent PM

Hi jspuds

I've been assured by a member of efibre support that he has manually completed the upgrade and you should notice a speed increase by 6 o'clock today.

Let me know how it goes [img=10x14]file:///d:\userdata\cowzera\LOCALS~1\Temp\msohtmlclip1\01\clip_image002.gif[/img]

Thanks
Al

Thanks Alan, I'll let you know how it goes

No worries jspuds

Al

Still on 50Mb, could you please chase up tomorrow?

jspuds

Hi Al, modem just disconnected and then reconnected @ 92Mb:D 
However just ran a few speedtests and cannot get over 50Mb.  This is run from a wired connection and not wireless.  Tried a few different speedtests including the Eircom one.
Interestingly my neighbour who got his eFibre same day as me is having the same problem.  He is connected @ 100Mb but only get 50Mb from speedtests.  According to tech support his problem is a profile issue.

Would you mind looking into this for me?

Regards
J

jspuds

Seems to be working now as getting the full speed on speedtests, thank you all for your help Al.

eircom: Alan

jspuds wrote: »

Seems to be working now as getting the full speed on speedtests, thank you all for your help Al.

No worries at all jspuds

Glad I could help

Al