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Visa Debit Chargeback Ulster Bank

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  • 16-05-2014 12:10am
    #1
    test2014
    Registered Users Posts: 91 ✭✭


    Hi

    Im just looking for some information on a possible chargeback.

    I used my visa debit to pay for some web hosting about 5 months ago. I registered my details with the site which is based in Germany. About 4 Months ago i removed the Card and swapped to Paypal as a method.

    This morning i got 4 emails for transactions that where charged to the Card which i had removed totalling 220 Euro. Someone in the company obviously went in to my account and set back up the credit card details which i removed as when i logged in to their site the Card was again set as the payment method.

    Is this a grounds for a chargeback? Its clearly without my permission.

    Does the chargeback cover services or just goods?

    Thanks


Comments

  • Options
    #2
    BuffyBot
    Registered Users Posts: 24,924 ✭✭✭✭BuffyBot


    Services are covered too..but you can't jump straight to a charge back. It could be a genuine error. Have you contacted the company to see/request a refund?


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    #3
    test2014
    Registered Users Posts: 91 ✭✭test2014


    BuffyBot wrote: »
    Services are covered too..but you can't jump straight to a charge back. It could be a genuine error. Have you contacted the company to see/request a refund?

    Yeah they will not reply from email thats registered with account.

    I sent email through different email enquiring about services and they replied straight away.


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    #4
    3DataModem
    Registered Users Posts: 3,997 ✭✭✭3DataModem


    What do you mean when you say "removed" from their site?

    They retain the card details, they don't (can't) remove them.

    Did you have the same card set up as a paypal funding method?


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    #5
    test2014
    Registered Users Posts: 91 ✭✭test2014


    No same card was not on Paypal.

    On the "My Account" section theres a payment method option.

    I once had the credit card setup in there to make a payment. I switched to the Paypal option and paid with that instead until 5 months ago.

    Someone from the company went into my account and re-enabled the Credit Card option and took 4 transactions in literally 2 mins. When i logged in Paypal was disabled and Card was re-enabled.


  • Options
    #6
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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  • Options
    #7
    test2014
    Registered Users Posts: 91 ✭✭test2014


    Thanks

    So i have to fill in forms and return them just to do a chargeback?


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    #8
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #9
    unclebill98
    Registered Users Posts: 3,816 ✭✭✭unclebill98


    Fred Swanson wrote: »
    This post has been deleted.

    +1.

    Basically you will have to try everything first before they will even bother.


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