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Efibre order

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  • 16-05-2014 5:41pm
    #1
    Carssou
    Registered Users Posts: 20 ✭


    Hi There,

    I signed up for an eFibre bundle but realised afterwards the bundle offered is not the most suitable for me. 

    I have no use of the eTalk product and would rather get the unlimited plan instead.

    The installation is planned for this Tuesday. I know it's a very short time frame but I only signed for yesterday.

    Is there a possibility to get the order changed or should I cancelled eTalk once everything installed.

    Thanks and regards,


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Carssou wrote: »
    Hi There,

    I signed up for an eFibre bundle but realised afterwards the bundle offered is not the most suitable for me. 

    I have no use of the eTalk product and would rather get the unlimited plan instead.

    The installation is planned for this Tuesday. I know it's a very short time frame but I only signed for yesterday.

    Is there a possibility to get the order changed or should I cancelled eTalk once everything installed.

    Thanks and regards,

    Hi Carssou

    You may be able to change this but it will involve cancelling the existing order and placing a new order - to arrange this you will need to contact the accounts department on free phone 1901 however you will also be able to reach them on 1800503303.

    Thanks
    Al


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    #3
    Carssou
    Registered Users Posts: 20 ✭Carssou


    Thanks Al,

    It's a pain having to cancel then order again but I should have read more carefully the offer.

    I'm going to cancel altogether and stick with my current  ISP for now so.

    Thanks again!


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Carssou wrote: »
    Thanks Al,

    It's a pain having to cancel then order again but I should have read more carefully the offer.

    I'm going to cancel altogether and stick with my current  ISP for now so.

    Thanks again!
    No worries Carssou

    Thanks
    Al


  • Options
    #5
    Carssou
    Registered Users Posts: 20 ✭Carssou


    Hello,

    The installer came this morning and I was able to amend my bundle with Claire from CS. I was afraid to get disconnected it was just a matter of replacing the old order with the new. Not a big deal so.

    I also take the opportunity to thanks Claire from CS which was very useful, patient and kind despite my bad English :D .

    Regards


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Carssou wrote: »
    Hello,

    The installer came this morning and I was able to amend my bundle with Claire from CS. I was afraid to get disconnected it was just a matter of replacing the old order with the new. Not a big deal so.

    I also take the opportunity to thanks Claire from CS which was very useful, patient and kind despite my bad English :D .

    Regards
    HI Carssou

    I'm glad to hear it worked out well,

    Thanks for letting us know and I'll make sure your thanks to Claire gets back to her,

    Al


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