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New customer red light on broadband modem

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  • 16-05-2014 8:31pm
    #1
    Lavdogg
    Registered Users Posts: 57 ✭✭


    Hello I signed up for broadband earlier this week and received my modem today, I have it all plugged in and all the lights are green apart from the Internet one which is red. Any advice on what to? Tried calling the number but was on hold for over 30 mins thanks


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    #2
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,712 Mod ✭✭✭✭Henry Ford III


    Sounds like the line isn't enabled yet.


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    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Lavdogg wrote: »
    Hello I signed up for broadband earlier this week and received my modem today, I have it all plugged in and all the lights are green apart from the Internet one which is red. Any advice on what to? Tried calling the number but was on hold for over 30 mins thanks
    Hi Lavdogg

    Sorry to hear of the ongoing issues, Feel free to PM me your eircom account number or recent order number and I will look in to this further for you.

    Thanks
    Al


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