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Credit card chargeback

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18-05-2014 12:44am

#1

Mimikyu

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#2 18-05-2014 1:08am
L1011

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Chargebacks are for when a service wasn't provided; in this case the service was provided although they shouldn't have been charged for it - the bank is likely to be either difficult to convince or completely unwilling to do it.

I'd suggest taking it to Twitter first, companies don't like being embarrased in public - .@nowtv .@nowtvhelp (I'd use both, the latter is the customer service channel but its well worth doing both...)

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#3 18-05-2014 10:21am
TheDriver

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and their facebook channel if they have one. Companies hate bad stuff on their social media....

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