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Can't open box to read meter

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  • 19-05-2014 11:00am
    #1
    Sadderday
    Registered Users Posts: 1,229 ✭✭✭


    Hi,
    I got a high estimated bill and dispite all of my efforts I cannot open the box outside to read the meter.

    Is it possible to request a reading from Electric Ireland or do we have to try open it ourselves.
    Thanks!


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    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Sadderday,

    The meter itself would need to be read, for an accurate reading. ESB Networks reads meters for scheduled bills only.

    Could the landlord/letting agency/management company grant you access to the meter?

    If it is just the white cabinet door you need to open, a generic meter-key is all that would be needed, and we can send one to you if you private message us your name/address.

    Regards,
    Una


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    #3
    Sadderday
    Registered Users Posts: 1,229 ✭✭✭Sadderday


    Hi Una,

    Thanks a million, thats what we would need.

    Would there be a charge for the key? The estate agent that we deal with are in a different county!

    Thank you


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    #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again Sadderday,

    No problem. The meter-key is free. :)

    Regards,
    Una


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    #5
    lynchieboy
    Registered Users Posts: 98 ✭✭lynchieboy


    Sadderday wrote: »
    Hi,
    I got a high estimated bill and dispite all of my efforts I cannot open the box outside to read the meter.

    Is it possible to request a reading from Electric Ireland or do we have to try open it ourselves.
    Thanks!
    You will need a triangle shaped key (available in most hardware shops) or a long nosed pliers to turn the lock. If the door is stuck you might need a screwdriver to jimmy it open. You can send in the reading by phone or on the ESB website.


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    #6
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Sadderday wrote: »
    Hi Una,

    Thanks a million, thats what we would need.

    Would there be a charge for the key? The estate agent that we deal with are in a different county!

    Thank you
    The ESB/Electric Ireland and most other electricity and gas suppliers will send you a key free of charge so that you can access and read your own meter. They are also available in most hardware shops for a small charge of a couple of euro


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    #7
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Thanks lynchieboy and foggy_lad.

    And we can take meter readings by private message here on Boards also, for issuing an accurate bill - we are here Monday to Friday, 8am to 6pm.

    Kind regards,
    Una


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    #8
    Santa Cruz
    Banned (with Prison Access) Posts: 3,126 ✭✭✭Santa Cruz


    Get the key in any hardware store. They only read the meters about three times a year so that is why you have an estimated bill. If you can access the meter then text the readings in to them to get a correct bill


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    #9
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again folks,

    ESB Networks reads all meters (for customers of any supplier) and they endeavour to read the meter for four bills out of six per year (access to the meter permitting) per customer, so, as Santa Cruz says, the remaining bills are estimates.

    Whenever you receive a scheduled bill that is estimated, you can send us a meter reading for an accurate bill - including by private message here on Boards.

    You can also send us a meter reading at other stages during the billing cycle, for an ad hoc bill - e.g. if someone is moving out and usage up to the point they moved out needs to be gauged. The stage of the billing cycle at which we are not able to put meter readings through is at the time of scheduled billing every two months (check your last bill, and the due date on it is approximately two months before the next scheduled billing).

    Regards,
    Una


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