Efibre dates keep getting pushed back for my area.

Dohnny Jepp

Just wondering if I could be given an accurate time to expect efibre to be introduced in my area. It's very frustrating being told it's "next month" every month for the last 8 months.

I received a letter last year stating it would be October 2013, then that became December 2013. Every time the roll-out date has been met it gets pushed back a further month.

eircom: Alan

Dohnny Jepp wrote: »

Just wondering if I could be given an accurate time to expect efibre to be introduced in my area. It's very frustrating being told it's "next month" every month for the last 8 months.

I received a letter last year stating it would be October 2013, then that became December 2013. Every time the roll-out date has been met it gets pushed back a further month.

Hi Dohnny Jepp

Sorry to hear this, What area are you in? Would you like to PM me your address?

Al

Dohnny Jepp

eircom: Alan wrote: »

Dohnny Jepp wrote: »

Just wondering if I could be given an accurate time to expect efibre to be introduced in my area. It's very frustrating being told it's "next month" every month for the last 8 months.

I received a letter last year stating it would be October 2013, then that became December 2013. Every time the roll-out date has been met it gets pushed back a further month.

Hi Dohnny Jepp

Sorry to hear this, What area are you in? Would you like to PM me your address?

Al

Hi. Just posting here in case, my PM got lost in an ocean of Pm's I imagine you receive.

eircom: Alan

Dohnny Jepp wrote: »

eircom: Alan wrote: »

Dohnny Jepp wrote: »

Just wondering if I could be given an accurate time to expect efibre to be introduced in my area. It's very frustrating being told it's "next month" every month for the last 8 months.

I received a letter last year stating it would be October 2013, then that became December 2013. Every time the roll-out date has been met it gets pushed back a further month.

Hi Dohnny Jepp

Sorry to hear this, What area are you in? Would you like to PM me your address?

Al

Hi. Just posting here in case, my PM got lost in an ocean of Pm's I imagine you receive.

Thanks for the reminder

I'll follow up now and get back very soon..

Al

Dohnny Jepp

Pushed back to August now, even after having July confirmed.......

eircom: Alan

Dohnny Jepp wrote: »

Pushed back to August now, even after having July confirmed.......

Sorry about this Dohnny Jepp

The dates should only be treated as an indication as unforeseen circumstances can occur - apologies for the inconvenience.

Al

Phoenix1608

No he is not alone I've been promised it since May and every month that comes it gets pushed back.I even asked the girl on the phone to confirm that it was August that I would be upgraded before agreeing to continue another years contract.I check now again and it is pushed back another month.Pretty much 5 months of continual push backed dates.Originally we were to have it last year here even.I feel a bit trapped agreeing to another years contract with this going on.

eircom: Alan

Phoenix1608 wrote: »

No he is not alone I've been promised it since May and every month that comes it gets pushed back.I even asked the girl on the phone to confirm that it was August that I would be upgraded before agreeing to continue another years contract.I check now again and it is pushed back another month.Pretty much 5 months of continual push backed dates.Originally we were to have it last year here even.I feel a bit trapped agreeing to another years contract with this going on.

Hi Phoenix1608

I am sorry to hear this, efibre launch dates cannot be guaranteed as unforseen circumstances can from time to time occure - I understand your feelings especially considering the duration and number of postponeents and I will keep passing feedback on this to online operations.

Al

Dohnny Jepp

September now. If it gets pushed back one more month, it will mean I was pushed back an entire year.

eircom: Alan

Dohnny Jepp wrote: »

September now. If it gets pushed back one more month, it will mean I was pushed back an entire year.

Hi Dohnny Jepp

I can fully understand the disappointment, please be mindful that all dates are provisional but hopefully your area is upgraded soon.

Al

Dohnny Jepp

eircom: Alan wrote: »

Dohnny Jepp wrote: »

September now. If it gets pushed back one more month, it will mean I was pushed back an entire year.

Hi Dohnny Jepp

I can fully understand the disappointment, please be mindful that all dates are provisional but hopefully your area is upgraded soon.

Al

I get that, I do, but 12 months is a pretty significant margin of error... to the point where it feels like I'm just being strung along indefinitely.  

eircom: Alan

Dohnny Jepp wrote: »

eircom: Alan wrote: »

Dohnny Jepp wrote: »

September now. If it gets pushed back one more month, it will mean I was pushed back an entire year.

Hi Dohnny Jepp

I can fully understand the disappointment, please be mindful that all dates are provisional but hopefully your area is upgraded soon.

Al

I get that, I do, but 12 months is a pretty significant margin of error... to the point where it feels like I'm just being strung along indefinitely.  

Apologies for this Dohnny Jepp

There is certainly no intention to make you feel this way although I do apologise for this.

Thanks
Al

Dohnny Jepp

I just checked the fibre availability checker on the website. It still states Sept 14. Does that mean I can order it now?

eircom: Alan

Dohnny Jepp wrote: »

I just checked the fibre availability checker on the website. It still states Sept 14. Does that mean I can order it now?

Hi Dohnny Jepp

I see that efibre is set to launch in blackrock for September but rollout is based on the completion of works and activation of cabinets and your specific area (which you have previously PM'd) is not set to go live until November.

Thanks
Al