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Connection speed - NGB

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  • 19-05-2014 10:39pm
    #1
    andy73
    Registered Users Posts: 101 ✭✭


    Based on the Line atenuation I think I should get much better than below:

    DSL Mode :     ITU G.992.5(ADSL2PLUS)
    Speed:     12288 kbps/670 kbps
    Line Attenuation(Down/Up):     19.6 dB/ 10.6 dB
    DSL Noise Margin:     17.7 dB/ 20.9 dB


    The modem is connected right to the box at the door.

    Can somebody check my line and see if you can move me to a higher speed profile?

    Many thanks


Comments

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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    andy73 wrote: »
    Based on the Line atenuation I think I should get much better than below:

    DSL Mode :     ITU G.992.5(ADSL2PLUS)
    Speed:     12288 kbps/670 kbps
    Line Attenuation(Down/Up):     19.6 dB/ 10.6 dB
    DSL Noise Margin:     17.7 dB/ 20.9 dB


    The modem is connected right to the box at the door.

    Can somebody check my line and see if you can move me to a higher speed profile?

    Many thanks

    Hi andy73

    Good observation, please PM me your landline number and I'll look in to this for you.

    Thanks
    Al


  • Options
    #3
    andy73
    Registered Users Posts: 101 ✭✭andy73


    Many thanks Alan, I get now

    DSL Mode :
    ITU G.992.5(ADSL2PLUS)

    Speed:
    18108 kbps/765 kbps

    Line Attenuation(Down/Up):
    19.6 dB/ 10.6 dB

    DSL Noise Margin:
    6.6 dB/ 17.9 dB



    is there any profile that has a higher upload speed?

    even if is not is much much better.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    andy73 wrote: »
    Many thanks Alan, I get now

    DSL Mode :
    ITU G.992.5(ADSL2PLUS)

    Speed:
    18108 kbps/765 kbps

    Line Attenuation(Down/Up):
    19.6 dB/ 10.6 dB

    DSL Noise Margin:
    6.6 dB/ 17.9 dB



    is there any profile that has a higher upload speed?

    even if is not is much much better.
    Hi andy73

    Glad to see the improvement,

    I just checked with technical support and there is no other profile offering a higher upload speed at present.

    If you start to experience connection loss please let me know right away :)

    Thanks
    Al


  • Options
    #5
    andy73
    Registered Users Posts: 101 ✭✭andy73


    I have some connection stability issues.. can I get a slightly lower profile?

    Many thanks


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    andy73 wrote: »
    I have some connection stability issues.. can I get a slightly lower profile?

    Many thanks
    Of course andy73

    I'll get on to support now

    Al


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eircom: Alan wrote: »
    andy73 wrote: »
    I have some connection stability issues.. can I get a slightly lower profile?

    Many thanks
    Of course andy73

    I'll get on to support now

    Al

     
    [font=Times New Roman","serif]Hi andy73

    Technical support have advised me that they have put it to 15MB now. I've asked for 16 or 17 but I have been advised up to 15MB is the closest profile to 18MB that can be assigned.[/font]


    [font=Times New Roman","serif]It should be done within the next few minutes.[/font]


    [font=Times New Roman","serif] Thanks
    Al[/font]


  • Options
    #8
    andy73
    Registered Users Posts: 101 ✭✭andy73


    I am on 15 now, and line looks stable, no connection loss..

    I'll ping you if any problems, many many thanks


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    andy73 wrote: »
    I am on 15 now, and line looks stable, no connection loss..

    I'll ping you if any problems, many many thanks
    No worries andy73

    Glad I can help :)

    Al


  • Options
    #10
    andy73
    Registered Users Posts: 101 ✭✭andy73


    Hi Al,

    it is still not stable, experiencing disconnects.. can we please try something under 15Mb, and hopefully keeping the 765 upload speed.


    Thanks,
    Adrian


  • Options
    #11
    andy73
    Registered Users Posts: 101 ✭✭andy73


    strange, it seems very stable this morning. Is it possible that gets unstable in the afternoon when people get home and starting netflix...

    Just to be sure I'd like to try whatever is under 15 with the max upload speed that is available on the profiles...

    Many thanks!


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  • Options
    #12
    andy73
    Registered Users Posts: 101 ✭✭andy73


    it seems to have stabilized... 

    Will call support if I am experiencing any issues...


  • Options
    #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    andy73 wrote: »
    it seems to have stabilized... 

    Will call support if I am experiencing any issues...

    Hi andy73

    I was not available yesterday but I'm glad it seems to have stabilised, if you are experiencing issues it is best to contact support but make sure you advise them of this correspondence :)- Also, you might find it easier to reach support via web chat here: http://www.eircom.net/about/contact/

    Thanks
    Al


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