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My Laptop doesn't recognize my iPhone 4s.

  • 20-05-2014 8:21am
    #1
    hefferboi
    Registered Users, Registered Users 2 Posts: 3,379 ✭✭✭


    I just bought a 4s yesterday and connected it to my laptop but the laptop doesn't recognize it. It makes the sound that something is connected but my iPhone doesn't charge and isn't showing in iTunes. I know its not the usb cable as I'm charging my 4s at the moment from a power socket.

    I googled it and found that I had to update my apple mobile device driver. I tried this but got an error message saying Access Denied. I couldn't find any solution for that and the phone is still not being recognized.

    Can anyone help as I can't put music or anything onto my phone.


Comments

  • #2
    Kimbot
    Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,693 Mod ✭✭✭✭Kimbot


    What OS are you running, do you have the latest version of itunes installed?


  • #3
    hefferboi
    Registered Users, Registered Users 2 Posts: 3,379 ✭✭✭hefferboi


    Latest version of itunes and my iOS 7 is up to date as of yesterday.


  • #4
    soundsham
    Registered Users, Registered Users 2 Posts: 3,848 ✭✭✭soundsham


    Might be the cable


  • #5
    Kimbot
    Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,693 Mod ✭✭✭✭Kimbot


    IF you dont mind loosing data on the iPhone, turn it off, hold the home button and then plug it into your laptop. it will show a message to connect to itunes, itunes should launch itself and see if it installs then and do a complete restore of the phone.


  • #6
    flyguy
    Registered Users, Registered Users 2 Posts: 1,196 ✭✭✭flyguy


    So the same cable charges the phone from a plug but not from your laptop? That seems more like a problem with your laptop, did you try a different USB port? After that I'd try a different cable before trying the other solutions suggested. Is it a new iPhone?


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  • #7
    hefferboi
    Registered Users, Registered Users 2 Posts: 3,379 ✭✭✭hefferboi


    jonny24ie wrote: »
    IF you dont mind loosing data on the iPhone, turn it off, hold the home button and then plug it into your laptop. it will show a message to connect to itunes, itunes should launch itself and see if it installs then and do a complete restore of the phone.

    I'll try this now.
    flyguy wrote: »
    So the same cable charges the phone from a plug but not from your laptop? That seems more like a problem with your laptop, did you try a different USB port? After that I'd try a different cable before trying the other solutions suggested. Is it a new iPhone?

    Yeah I tried all 3 usb ports and 2 apple cables and nothing worked. My brother's ipod touch is recognized though.

    Its a refurbished model.


  • #8
    hefferboi
    Registered Users, Registered Users 2 Posts: 3,379 ✭✭✭hefferboi


    jonny24ie wrote: »
    IF you dont mind loosing data on the iPhone, turn it off, hold the home button and then plug it into your laptop. it will show a message to connect to itunes, itunes should launch itself and see if it installs then and do a complete restore of the phone.

    Trying this now and I connected to itunes but still no sign of the iphone and it says connect to itunes on the screen of the phone still.


  • #9
    flyguy
    Registered Users, Registered Users 2 Posts: 1,196 ✭✭✭flyguy


    I would try and connect it to iTunes on a different laptop/pc, just to rule out a problem with yours. If that doesn't work I think it's time to call apple support...


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