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Ordered "eFibre Unlimited" Got "eFibre Advanced" plus massive excess bills.

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  • 20-05-2014 12:20pm
    #1
    OneManNoDucks
    Registered Users Posts: 7 ✭


    Hi, I signed up for efibre at the end of August last year. I work in IT, and I know for certain that I selected your unlimited package, because I would have needed it for work. 

    I just happen to look at one of my bills recently, and see that I am under a different plan that isn't unlimited. I checked back through my emails and see that the confirmation I received said that I had signed up for the 'Advanced' 30GB limit, but this definitely wasn't what I selected. I have ended up with hundreds of euros of excess charges. 

    I can see now that other eircom users have fallen into this same trap aswell.

    boards.ie/ttfthread/2057058602/1#post86959200
    boards.ie/ttfthread/2057030243/1#post86332964
    boards.ie/ttfthread/2057156445/1#post89181346
    boards.ie/ttfthread/2057090591/1#post87683148
    boards.ie/ttfthread/2057077113/2#post88378462
    boards.ie/ttfthread/2057090591/1#post87736299

    I can only guess that there was something wrong with your website around that time. Please will someone look into this. Thanks.


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    OneManNoDucks wrote: »
    Hi, I signed up for efibre at the end of August last year. I work in IT, and I know for certain that I selected your unlimited package, because I would have needed it for work. 

    I just happen to look at one of my bills recently, and see that I am under a different plan that isn't unlimited. I checked back through my emails and see that the confirmation I received said that I had signed up for the 'Advanced' 30GB limit, but this definitely wasn't what I selected. I have ended up with hundreds of euros of excess charges. 

    I can see now that other eircom users have fallen into this same trap aswell.

    boards.ie/ttfthread/2057058602/1#post86959200
    boards.ie/ttfthread/2057030243/1#post86332964
    boards.ie/ttfthread/2057156445/1#post89181346
    boards.ie/ttfthread/2057090591/1#post87683148
    boards.ie/ttfthread/2057077113/2#post88378462
    boards.ie/ttfthread/2057090591/1#post87736299

    I can only guess that there was something wrong with your website around that time. Please will someone look into this. Thanks.
    Hi OneManNoDucks

    I'm sorry to hear of the issues you are experiencing, if you would like to PM me your account details I will look in to this further for you?

    Thanks

    Al


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