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hairs in food

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  • 23-05-2014 7:27pm
    #1
    timtim1988
    Registered Users Posts: 20 ✭


    Got Chinese earlier and in my other halfs chicken satay we found a few long hairs. Rang the place and I called back over to get a refund as my other half was sick over it and didn't want a remade dish. When I got there the manager was screaming at me that it's not his problem etc and wasn't going to do anything. I eventually got a refund as I refused to leave and kept complaining for over 30 minutes it wasn't even the money but that he screamed and refused take responsibility. What should I do now should I report the place? There was a few hairs not just one as u would get over 1 thanks for reading


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    #2
    hfallada
    Closed Accounts Posts: 4,180 ✭✭✭hfallada


    You could report them to the food safety authority of ireland. I have phoned them before and they actually do deal with complaints. You rarely see take aways following food safety law


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    #3
    timtim1988
    Registered Users Posts: 20 ✭timtim1988


    Ya that seems the only thing I can do. All I wanted was a sorry and refund but to be spoken to the way I was in front of other customers has pissed me off as I was a regular customer not no more!


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    #4
    hfallada
    Closed Accounts Posts: 4,180 ✭✭✭hfallada


    Customer service not a strong point of Chinese in my experience. I once got my phone repaired. When I got home I noticed the screen still wasnt right and I was in the store within 30 mins. The women denied every seeing me, even through I was speaking to her 30 mins ago and I even seen my receipt on the table infront of her. After 15 mins of arguing she fixed my phone properly.

    I can name dozens of situations were a Chinese person was unpleasant and an Irish person wont act in the same way. Even my Chinese friends in college joke at how bad customer service is in China.


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    #5
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Let's not start making comments about an entire country, or stray off-topic.

    dudara


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    #6
    dixiefly
    Registered Users Posts: 2,949 ✭✭✭dixiefly


    timtim1988 wrote: »
    Got Chinese earlier and in my other halfs chicken satay we found a few long hairs. Rang the place and I called back over to get a refund as my other half was sick over it and didn't want a remade dish. When I got there the manager was screaming at me that it's not his problem etc and wasn't going to do anything. I eventually got a refund as I refused to leave and kept complaining for over 30 minutes it wasn't even the money but that he screamed and refused take responsibility. What should I do now should I report the place? There was a few hairs not just one as u would get over 1 thanks for reading

    Definitely report it to H&S. Give as many details as possible. Also, I assume that you will be informing family and friends.

    What part of the country are you in as a matter of interest?


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    #7
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    The part of the country is irrelevant to the consumer issue raised. OP just raise it as suggested and it will certainly be fully investigated.


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    #8
    timtim1988
    Registered Users Posts: 20 ✭timtim1988


    Hollyhill in cork city. It's a disgrace to be honest I contemplated sitting outside the take away and informing people but the owner seemed very aggressive and I didn't feel safe. Yes will give all details and would giving the food and hairs to if I knew I was going to be treated so badly when complaining. If anyone wants the name pm me as I know u can't name and shame


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    #9
    Arthur Beesley
    Closed Accounts Posts: 2,537 ✭✭✭Arthur Beesley


    timtim1988 wrote: »
    Hollyhill in cork city. It's a disgrace to be honest I contemplated sitting outside the take away and informing people but the owner seemed very aggressive and I didn't feel safe. Yes will give all details and would giving the food and hairs to if I knew I was going to be treated so badly when complaining. If anyone wants the name pm me as I know u can't name and shame

    Contact Joe, he'll sort you out.


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