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Broadband in Douglas

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  • 25-05-2014 10:00am
    #1
    hoodwinked
    Closed Accounts Posts: 5,175 ✭✭✭


    What is going on with broadband in Douglas? it keeps dropping every ten minutes or so and comes back eventually, it's been like this since Friday, we got onto an eircom agent on the tech support service but he was unhelpful in giving any details on telling us that there is a fault in the area,  when will this be fixed?


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    #2
    billmunny
    Registered Users Posts: 19 ✭billmunny


    i am having the same problem...i live in Grange, Douglas


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    #3
    douglasman
    Registered Users Posts: 241 ✭✭douglasman


    Eircom eFibre customers throughout all of Douglas, Cork have all been having problems since Friday afternoon. The broadband problem is an intermittent one with the internet coming and going. There has been no commitment from Eircom as to when it will be fixed. It does not affect non eFibre customers, so if you have ADSL2+, you will not be affected, only VDSL2 is affected. Other vendors such as Magnet who use Eircom's VDSL2 infrastructure are also affected.


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi All,
     
    I can confirm that there has been issues affecting broadband service in Douglas. I have been informed by technical support that the issues should now be resolved however if there is anybody in this area still experiencing issues please contact support on 1890260260 or via webchat here:
    [font=Calibri","sans-serif]http://www.eircom.net/about/contact/[/font]
     
    [font=Calibri","sans-serif]Thanks[/font]
    [font=Calibri","sans-serif]Al[/font]


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