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problem with prepay

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  • 26-05-2014 6:19pm
    #1
    johnjoe123456
    Registered Users Posts: 2 ✭


    we had a prepay meter fitted today, and our crd will not top up from shops, also all the helpline numbers will not connect for us, any ideas. 
    Have tried 1850301030, etc, is there a major problem or is it me !!
    Many thanks


Comments

  • Options
    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi johnjoe123456,

    Thanks for your post, and sorry to hear you're having trouble topping up and using our helpline.

    1850 30 10 30 should be working, but if you have difficultly connecting to any of our 1850 numbers, try +353 1 8529534.
    johnjoe123456 wrote:
    our crd will not top up from shops

    Are you pressing * before topping up, and # afterwards? Is the code you pruchased 20 digits in length, or 40 digits? There is further information concerning our pay as you go meters on this FAQ here.

    If you have any further questions please don't hesitate to ask.

    Regards,
    David


  • Options
    #3
    johnjoe123456
    Registered Users Posts: 2 ✭johnjoe123456


    johnjoe123456 wrote: »
    we had a prepay meter fitted today, and our crd will not top up from shops, also all the helpline numbers will not connect for us, any ideas. 
    Have tried 1850301030, etc, is there a major problem or is it me !!
    Many thanks
    Brilliant Thank you, very much.


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