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When will eFibre Accounts be available online?

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  • 27-05-2014 3:04pm
    #1
    dmeehan
    Registered Users Posts: 2,455 ✭✭✭


    When will eFibre Accounts be available online? Has there been a date set?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dmeehan wrote: »
    When will eFibre Accounts be available online? Has there been a date set?
    Hi dmeehan



    No date has been established for this yet I'm afraid. I aware that there are plans to have this available within the next few months though - as soon as we have more information on a date I make sure as much notice is provided as possible on our forum and here.


    Thanks
    Al


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    #3
    dogbytes
    Registered Users Posts: 24 ✭dogbytes


    I find this situation unbelieveable.  I upgraged my account to eFibre, and my online account access gets downgraded.  Seriously ?
    What kind of problems are Eircom facing if they have not been able to set this up for months ?
    Eircom customers are expected to accept a 1990s style of service whereby you can only recieve paper billing.  Ridiculous.


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    #4
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,916 Mod ✭✭✭✭whiterebel


    eircom: Alan wrote: »
    dmeehan wrote: »
    When will eFibre Accounts be available online? Has there been a date set?
    Hi dmeehan



    No date has been established for this yet I'm afraid. I aware that there are plans to have this available within the next few months though - as soon as we have more information on a date I make sure as much notice is provided as possible on our forum and here.


    Thanks
    Al
    Few months??? eFibre is available, what, a year now? And you still haven't got the on-line service sorted out? I must contact Comreg and see what the story is with this. I don't know how you can have limitations on calls and yet not have a way to check your usage without having to have interminable calls to Customer service.....


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    #5
    White_Wolf
    Registered Users Posts: 238 ✭✭White_Wolf


    whiterebel wrote: »
    eircom: Alan wrote: »
    dmeehan wrote: »
    When will eFibre Accounts be available online? Has there been a date set?
    Hi dmeehan



    No date has been established for this yet I'm afraid. I aware that there are plans to have this available within the next few months though - as soon as we have more information on a date I make sure as much notice is provided as possible on our forum and here.


    Thanks
    Al
    Few months??? eFibre is available, what, a year now? And you still haven't got the on-line service sorted out? I must contact Comreg and see what the story is with this. I don't know how you can have limitations on calls and yet not have a way to check your usage without having to have interminable calls to Customer service.....
    Agreed, I'm sure they have a few web developers that look after the site, implementing the service shouldn't take even a month to get up and running. I for one really hope Google or someone brings broadband to Ireland so that eircom get some decent competition and actually do their job and give a decent service for a decent price.


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi guys

    As soon as I have any further information on the release of an fibre online account upgrade I will be sure to create a lot of announcements.

    I'll also pass your feedback to operations.

    Thanks

    Al


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  • Options
    #7
    kiersm
    Registered Users Posts: 344 ✭✭kiersm


    So since none of our accounts are online does that mean I can't order anything through the website that I have to ring customer service?


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kiersm wrote: »
    So since none of our accounts are online does that mean I can't order anything through the website that I have to ring customer service?
    Hi kiersm

    It's not possible to place orders for upgrades via the online account system - the online packages and pricings are only for new customers currently without eircom service. If you wish to upgrade to a certain package or service please contact our loyalty team on free phone 1901 or sales on free phone 1800503303.

    Thanks
    Al


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    #9
    dogbytes
    Registered Users Posts: 24 ✭dogbytes


    dmeehan wrote: »
    When will eFibre Accounts be available online? Has there been a date set?
    Finally !   It  looks like this has been sorted.  I was able to log into my eircom account online this morning.  About time !


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    #10
    dmeehan
    Registered Users Posts: 2,455 ✭✭✭dmeehan


    Any sign of an official response?


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    #11
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dmeehan wrote: »
    Any sign of an official response?
    Hi dmeehan

    I'm actively seeking one :)- as soon as I have more info/clarification you'll be the first to know.

    Thanks
    Al


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  • Options
    #12
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    Hi Alan - any update on this?


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    #13
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,916 Mod ✭✭✭✭whiterebel


    It says still not available on website....


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    #14
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    Registered yesterday and able to check online bills and few other things - Eircom really don't have a bogs notion what is going on in the company.


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    #15
    dmeehan
    Registered Users Posts: 2,455 ✭✭✭dmeehan


    I have also registered my eFibre account online, sign up here: My Eircom Registration. 


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