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Issues

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  • 03-06-2014 4:27pm
    #1
    JimmyL
    Registered Users Posts: 185 ✭✭


    1. I have recently signed up with Eircom, supposedly on the €30 per month rate (for the first 6 months) but I am now being charged €50. Apparently, that was an online discount and I signed up over the phone even though I explicitly checked that I would get the €30 rate. I have logged a call over 2 weeks ago to review the call and have heard nothing back (as expected!).

    2. I am not seeing any bills on-line and I am not getting them emailed to me either.

    3. Apart from the €30 per month rate, I was suppose to get a few free months due to missed appointments - one of your agents told me this. Hopefully, that conversion is recorded.

    Can you guys follow these up. I can PM my account details.

    Thank you.


Comments

  • Options
    #2
    JimmyL
    Registered Users Posts: 185 ✭✭JimmyL


    Helllo? Anyone there?


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    JimmyL wrote: »
    1. I have recently signed up with Eircom, supposedly on the €30 per month rate (for the first 6 months) but I am now being charged €50. Apparently, that was an online discount and I signed up over the phone even though I explicitly checked that I would get the €30 rate. I have logged a call over 2 weeks ago to review the call and have heard nothing back (as expected!).

    2. I am not seeing any bills on-line and I am not getting them emailed to me either.

    3. Apart from the €30 per month rate, I was suppose to get a few free months due to missed appointments - one of your agents told me this. Hopefully, that conversion is recorded.

    Can you guys follow these up. I can PM my account details.

    Thank you.
    Hi JimmyL

    Please PM me your details and contact number, - I'll follow up on this for you.

    Thanks
    Al


  • Options
    #4
    JimmyL
    Registered Users Posts: 185 ✭✭JimmyL


    Hi Al,

    Thanks for phoning me back and sorting out my issues.

    Jimmy.


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    JimmyL wrote: »
    Hi Al,

    Thanks for phoning me back and sorting out my issues.

    Jimmy.
    No problem JimmyL

    It's a pleasure to be able to help :)

    Al


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