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Bord Gais refund

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  • 04-06-2014 11:31am
    #1
    Shelflife
    Registered Users Posts: 3,075 ✭✭✭


    Customer of bord gais for a number of years, moved to get a discount and foolishly assumed that i was still on the preferential rates after two years with them.

    It turns out that they up your rates without telling you which may well be hidden in their t&cs but i feel its bad form.

    Anyway I left them to get a better rate else where,but i had a credit balance on my account as I pay a few € each week against it and the balance comes out via DD.

    I get a letter stating that there is a refund due of €50, but that I have to ring them in order to get it it back. I do so and they set up a refund to my bank.

    i asked them why do I have to ring them to get money due to me and why isnt it an automatic refund to my account or a cheque sent out to the address?

    Its just the way we have it set up they say, and anyone that doesnt call them, their money just sits there in their account.

    Funny that they are very quick to take money from your account but not to refund it it seems.


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    #2
    Degag
    Registered Users Posts: 9,972 ✭✭✭Degag


    Shelflife wrote: »
    Customer of bord gais for a number of years, moved to get a discount and foolishly assumed that i was still on the preferential rates after two years with them.

    It turns out that they up your rates without telling you which may well be hidden in their t&cs but i feel its bad form.

    Anyway I left them to get a better rate else where,but i had a credit balance on my account as I pay a few € each week against it and the balance comes out via DD.

    I get a letter stating that there is a refund due of €50, but that I have to ring them in order to get it it back. I do so and they set up a refund to my bank.

    i asked them why do I have to ring them to get money due to me and why isnt it an automatic refund to my account or a cheque sent out to the address?

    Its just the way we have it set up they say, and anyone that doesnt call them, their money just sits there in their account.

    Funny that they are very quick to take money from your account but not to refund it it seems.

    What if you had moved away and closed your bank account?


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