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well done eircom!

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  • 04-06-2014 3:06pm
    #1
    tomdempsey200
    Registered Users Posts: 1,890 ✭✭✭


    I want to give my 2c worth as a long time customer

    customer service is now a pleasure to deal with

    they seem to value their customers now

    they used to be horrible to deal with


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    tomdempsey200 wrote: »
    I want to give my 2c worth as a long time customer

    customer service is now a pleasure to deal with

    they seem to value their customers now

    they used to be horrible to deal with
    Thanks Tom :)

    Al


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    #3
    tomdempsey200
    Registered Users Posts: 1,890 ✭✭✭tomdempsey200


    has to be said

    very good now to deal with existing customers

    and i've been very critical in the past


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    #4
    Crunchienut
    Registered Users Posts: 1,281 ✭✭✭Crunchienut


    I have to agree with Tom. I had to call yesterday, the waiting time was short and the agent was really helpful and sorted the issue straight away


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    #5
    Iang87
    Registered Users Posts: 3,181 ✭✭✭Iang87


    seriously lads. Have a read of the disgraceful thread.


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    #6
    2Mad2BeMad
    Registered Users Posts: 2,791 ✭✭✭2Mad2BeMad


    Iang87 wrote: »
    seriously lads. Have a read of the disgraceful thread.
    agreed, because you have one good customer experience with them and that everything went right FOR ONCE which should of been the case from the start, its like if you have been bullied in school all your life, then one day the bullie says sorry and you forgive him then the next day hes an ahole all over again


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    #7
    WicklowTiger
    Registered Users Posts: 270 ✭✭WicklowTiger


    Iang87 wrote: »
    seriously lads. Have a read of the disgraceful thread.
    Can I add to that the Disastrous thread....


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    WicklowTiger wrote: »
    Iang87 wrote: »
    seriously lads. Have a read of the disgraceful thread.
    Can I add to that the Disastrous thread....
    Hi WicklowTiger

    I'm actively chasing up on information surround your issue and I hope to have more information for you today.

    Al


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    #9
    Deise West
    Registered Users Posts: 17 ✭Deise West


    I've just spent 3 days and 10 phone calls being passed from sales to tech support and back again, trying to resolve a broadband issue. After 23 years with eircom it's now time for a break I'm afraid. Nice people in each department, but no joined up thinking. They are not interested in solving the problem, just push you on to a different department. Really disappointed to say that UPC and Sky seem way more co-ordinated. Was going to sign up to efibre, not now!!


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    #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Deise West wrote: »
    I've just spent 3 days and 10 phone calls being passed from sales to tech support and back again, trying to resolve a broadband issue. After 23 years with eircom it's now time for a break I'm afraid. Nice people in each department, but no joined up thinking. They are not interested in solving the problem, just push you on to a different department. Really disappointed to say that UPC and Sky seem way more co-ordinated. Was going to sign up to efibre, not now!!
    Hi Deise West

    This issue is logged under reference 12313377 and is currently assigned and in the hands of a crew of technicians. I've contacted them this morning and I have been advised that they hope to have this fully resolved within the next 48 hours. As soon as I notice any further updates I will let you know right away.

    Thanks
    Al


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    #11
    Deise West
    Registered Users Posts: 17 ✭Deise West


    5 days without internet in a major town with its own exchange, unbelievable!


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    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Deise West wrote: »
    5 days without internet in a major town with its own exchange, unbelievable!
    HI Deise West

    Engineers are currently on site of the issue and we should have further news on this for you later on this afternoon.

    Thanks
    Al


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