Slow to Process Payments since SEPA

smcgiff

Hello,

Since moving to SEPA the Business On-Line single payments process has become grindingly slow.

I took over from an assistant today to process some payments and it has gone god awful slow.

Once you press Payment it can take a minute or two before the beneficiaries become available.

I've been told this is the same no matter what PC is used to process the payment.

Any reason for this, and, more importantly, how to fix it? We make a lot of single payment transactions.

Thanks in advance

Bank of Ireland: Alison

Hi smcgiff

Thank you for contacting us here on Boards.

Sorry to hear of the delays you are experiencing processing payments.

Can we ask if you are importing a file or making these as single 'separate' payments? 

Could also give us an approx figure of the amount of beneficiaries you have set up online?

Thanks
Alison

smcgiff

Thanks for the response.

Yes, these are single payments and there would be several hundred beneficiaries. Although, I was told this was not an issue pre SEPA.

Bank of Ireland: Sarah

Hi smcgiff,

Thanks for your post. 

In this case we would advise you to call the Business Online Helpdesk on 1890 818 265 while you have access online and a representative will go through some checks with you. They will be able to forward your query for further investigation if needed. 

If you need help with any other query please let us know.

Thanks,
Sarah

smcgiff

Just a quick update. I rang the helpline and they went through some tests with no change.

As you suggested they forwarded my case up the line a few days ago. I'll update here once I hear from the Second line IT support.

Bank of Ireland: Sarah

Hi smcgiff,

Thanks for the update, the Helpdesk will do their best to help you. 

Please let us know if we can help you with anything else. 

Thanks,
Sarah