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I was sent a letter with a IBAN and BIC but they seem to be invalid

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  • 09-06-2014 1:43pm
    #1
    Dad11
    Registered Users Posts: 274 ✭✭


    Hi there,

    I was sent a letter from BOI with an IBAN and BIC to transfer money but they seem to be invalid when I try and register the account on 365 online. I tried calling but hold time is very high. Can anyone help me here ?


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Dad11,

    Thank you for contacting us here on Boards. 

    Sorry to hear you have experienced a long hold time. If you would like to send a private message with your name, account holding branch and contact number we can arrange for a representative to contact you to help resolve this. 

    You can send a private message to me or another Bank of Ireland rep by clicking on the link displayed in my signature. 

    Thanks,
    Sarah


  • Options
    #3
    Dad11
    Registered Users Posts: 274 ✭✭Dad11


    Bank of Ireland: Sarah wrote: »
    Hi Dad11,

    Thank you for contacting us here on Boards. 

    Sorry to hear you have experienced a long hold time. If you would like to send a private message with your name, account holding branch and contact number we can arrange for a representative to contact you to help resolve this. 

    You can send a private message to me or another Bank of Ireland rep by clicking on the link displayed in my signature. 

    Thanks,
    Sarah
    Hi Sarah,

    I tried clicking the link for private message and it wont allow me to it says you are not setup for this option.

    rgds

    Dad11


  • Options
    #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Dad11,

    Please check in your own settings that you have signatures to be displayed and that private messages are also turned on. You should then be able to send a private message by clicking on the link in my or any other Bank of Ireland rep's signature. 

    Thanks,
    Sarah


  • Options
    #5
    Dad11
    Registered Users Posts: 274 ✭✭Dad11


    Bank of Ireland: Sarah wrote: »
    Hi Dad11,

    Please check in your own settings that you have signatures to be displayed and that private messages are also turned on. You should then be able to send a private message by clicking on the link in my or any other Bank of Ireland rep's signature. 

    Thanks,
    Sarah
    Sent PM now


  • Options
    #6
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Dad11,

    Thanks for the PM.

    I have forwarded your details and a representative will be in touch with you later this afternoon.

    Thanks,
    Sarah


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