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Eircom experience so far

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  • 10-06-2014 12:25pm
    #1
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭


    I had my package installed last week which went very smoothly.
    Everything went downhill from there.....almost!

    For a week I was told by customer service that My account was still pending. They didnt know why it was taking so long, coudn;t fix it themselves and No I couldn't talk to a supervisor.

    I contacted the Reps on boards last friday and got no response.

    Finally I contacted someone I knew in Eircom HQ who passed my details onto someone.
    I got a call  the following day saying my account WAS active and didnt know why customer services said it wasn't. She then proceeded to add onto my package the options I wanted.

    Apart from that, the package is great and broadband speeds far exceed those of sky with 50 mbps download and 20 mbps upload :D

    At 35 a month for the next year I'm a happy bunny :D


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Gibson Eager Stocking wrote: »
    I had my package installed last week which went very smoothly.
    Everything went downhill from there.....almost!

    For a week I was told by customer service that My account was still pending. They didnt know why it was taking so long, coudn;t fix it themselves and No I couldn't talk to a supervisor.

    I contacted the Reps on boards last friday and got no response.

    Finally I contacted someone I knew in Eircom HQ who passed my details onto someone.
    I got a call  the following day saying my account WAS active and didnt know why customer services said it wasn't. She then proceeded to add onto my package the options I wanted.

    Apart from that, the package is great and broadband speeds far exceed those of sky with 50 mbps download and 20 mbps upload :D

    At 35 a month for the next year I'm a happy bunny :D
    Hi Gibson Eager Stocking

    Apologies for not getting to your PM on time however if there is anything I can help you with in the furure please let me know by posting here or by PM.

    Al


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