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Copies of emails/phone calls needed...

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  • 11-06-2014 3:18pm
    #1
    October
    Registered Users Posts: 250 ✭✭


    Hi,

    I am in dispute with Eircom at present and I want to make a request for copies of emails and phone calls I had.  Please advise name of person I should contact for this request.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    October wrote: »
    Hi,

    I am in dispute with Eircom at present and I want to make a request for copies of emails and phone calls I had.  Please advise name of person I should contact for this request.
    Hi October

    To request call recordings and material surrounding disputes you need to make a specific request to open a complaint and in this complaint you need to request copies of the calls. To make a complaint you must contact eircom accounts on free phone 1901.

    Thanks
    Al


  • Options
    #3
    October
    Registered Users Posts: 250 ✭✭October


    Hi Al,

    I have already made a complaint and it is ongoing. Does Eircom have a separate compliance department?

    eircom: Alan wrote: »
    Hi October

    To request call recordings and material surrounding disputes you need to make a specific request to open a complaint and in this complaint you need to request copies of the calls. To make a complaint you must contact eircom accounts on free phone 1901.

    Thanks
    Al


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    October wrote: »
    Hi Al,

    I have already made a complaint and it is ongoing. Does Eircom have a separate compliance department?

    eircom: Alan wrote: »
    Hi October

    To request call recordings and material surrounding disputes you need to make a specific request to open a complaint and in this complaint you need to request copies of the calls. To make a complaint you must contact eircom accounts on free phone 1901.

    Thanks
    Al
    Hi October

    Can you please PM me a mobile contact number for you? I'll call to explain the process.

    Thanks
    Al


  • Options
    #5
    October
    Registered Users Posts: 250 ✭✭October


    eircom: Alan wrote: »
    October wrote: »
    Hi Al,

    I have already made a complaint and it is ongoing. Does Eircom have a separate compliance department?

    eircom: Alan wrote: »
    Hi October

    To request call recordings and material surrounding disputes you need to make a specific request to open a complaint and in this complaint you need to request copies of the calls. To make a complaint you must contact eircom accounts on free phone 1901.

    Thanks
    Al
    Hi October

    Can you please PM me a mobile contact number for you? I'll call to explain the process.

    Thanks
    Al
    Hi Al,

    PM sent

    Thanks


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