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Booked the wrong Aer Lingus flights

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  • 11-06-2014 11:36pm
    #1
    Panline
    Registered Users Posts: 74 ✭✭


    Hi

    I realized right when I was hitting the "confirm" button that I had selected the wrong dates from an Aer Lingus flight.

    I have mailed them straight away - less than 15 minutes after the booking.

    They have a pretty strong no cancellation-no refund policy so I am just wondering if anyone here made the same mistake as me and successfully got their money back. I am not too hopeful. I feel very stupid.


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    #2
    Kristopherus
    Registered Users Posts: 11,907 ✭✭✭✭Kristopherus


    Panline wrote: »
    Hi

    I realized right when I was hitting the "confirm" button that I had selected the wrong dates from an Aer Lingus flight.

    I have mailed them straight away - less than 15 minutes after the booking.

    They have a pretty strong no cancellation-no refund policy so I am just wondering if anyone here made the same mistake as me and successfully got their money back. I am not too hopeful. I feel very stupid.

    Ring them & if you get no joy, consider doing a chargeback on your credit card.


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    #3
    Panline
    Registered Users Posts: 74 ✭✭Panline


    I was thinking of that but I am not sure this will do any good. Their line is off till tomorrow and so is my bank. I think tomorrow morning will be too late for my bank to agree to a chargeback


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    #4
    GerardKeating
    Registered Users Posts: 7,673 ✭✭✭GerardKeating


    Kristopherus wrote: »
    Ring them & if you get no joy, consider doing a chargeback on your credit card.

    Bank would/should not do a charge bank for this, the Merchant did not do anything wrong...

    Is there no cooling off period for on-line sales, or are airlines except from this ?


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    #5
    Panline
    Registered Users Posts: 74 ✭✭Panline


    GerardKeating wrote: »
    Bank would/should not do a charge bank for this, the Merchant did not do anything wrong...

    I agree with this as well. Mistake is 100% on me.


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    #6
    Panline
    Registered Users Posts: 74 ✭✭Panline


    Rescheduling is 40 euros per person per flight. I am flying with my partner. 160 euros (40*4) is quite a big expense


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    #7
    hurleronditch
    Registered Users Posts: 656 ✭✭✭hurleronditch


    Ring them in the morning.

    I fly pretty much weekly and they will let you change a flight within 24hours of booking for free if it's just a simple wrong date. If the fare is higher you'll have to pay the difference that's it

    They don't advertise it but they'd are flexible if you're quick and it's an honest mistake


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    #8
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Ring them ASAP. I did this once by accident when a page refreshed and I never noticed that the times had changed. They sorted it out straightaway for me. I am a Gold Circle status member, so maybe that helped. But still, no harm in asking.


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    #9
    circular flexing
    Registered Users Posts: 2,587 ✭✭✭circular flexing


    A couple of years ago I booked on the wrong date, rang them straight away and they changed it for no charge. Which is why it helps to book flights while the call centre is open :)


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