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Keeping packaging for warranty?

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  • 12-06-2014 2:59pm
    #1
    smck99
    Registered Users Posts: 99 ✭✭


    Hi all,
    anybody know if I need to keep packaging from electronics etc. in order to bring faulty/broken items back to a shop under warranty? Or would just the receipt suffice?

    Too many boxes cluttering up the attic :P

    Thanks in advance for any help!
    Tagged:


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    #2
    Iseedeadpixels
    Registered Users Posts: 4,254 ✭✭✭Iseedeadpixels


    smck99 wrote: »
    Hi all,
    anybody know if I need to keep packaging from electronics etc. in order to bring faulty/broken items back to a shop under warranty? Or would just the receipt suffice?

    Too many boxes cluttering up the attic :P

    Thanks in advance for any help!

    Check the receipt it may state that the item must be in returnable condition with box.....I am open for correction though.


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    #3
    coylemj
    Registered Users Posts: 25,438 ✭✭✭✭coylemj


    If you're returning it for a 'no quibble' refund which some stores offer (but is not your legal right) then you almost certainly will need the original packaging. In those cases the store will typically insist that it's returned in mint condition and with all of the original packaging so that it can be resold.

    If it's a bulky or delicate item then it can often make sense to keep the original packaging in case you need to return it for a warranty repair but there is nothing anywhere which says that you have to return an item in the original packaging to get it repaired under warranty.

    For small items like mobile phones and gadgets, I usually keep the box if it has a label with the serial no. because if I'm selling it to a secondhand shop or in a private sale, the box reassures the buyer that it's not stolen.


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