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Disconnected

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  • 12-06-2014 6:38pm
    #1
    Pixie64
    Registered Users Posts: 8 ✭


    Hi, I've been disconnected by Eircom. After numerous calls to customer service starting back in December where I queried the amount of €150 appearing on my bill. I had previously been told that connection was free of charge and the first time I queried this I was told it would be taken off the next bill. It still kept appearing on subsequent bills and I always paid the difference, i.e. any amounts over that. I have spoken to so many different people, just a few examples: on 13 Dec at 11:55 Mark assured me the €150 would be waived, so did James on 29 April at 10:56, then today I was told by Ross that there was a note saying I had to sign up for direct debit, again, I was never told that in the past. He refused to let me speak to a supervisor and said there was none available. He said he can't deal with it as he has to answer the next call and kept referring me to the website that I can't log on to because I've been disconnected. So I had to purchase dongle credit from a different provider to get on the internet. Tomorrow I may not be able to work. Well done Eircom, charging me for something I was never told about, making sure it doesn't get resolved and now this! Your customer service is next to none!


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Pixie64 wrote: »
    Hi, I've been disconnected by Eircom. After numerous calls to customer service starting back in December where I queried the amount of €150 appearing on my bill. I had previously been told that connection was free of charge and the first time I queried this I was told it would be taken off the next bill. It still kept appearing on subsequent bills and I always paid the difference, i.e. any amounts over that. I have spoken to so many different people, just a few examples: on 13 Dec at 11:55 Mark assured me the €150 would be waived, so did James on 29 April at 10:56, then today I was told by Ross that there was a note saying I had to sign up for direct debit, again, I was never told that in the past. He refused to let me speak to a supervisor and said there was none available. He said he can't deal with it as he has to answer the next call and kept referring me to the website that I can't log on to because I've been disconnected. So I had to purchase dongle credit from a different provider to get on the internet. Tomorrow I may not be able to work. Well done Eircom, charging me for something I was never told about, making sure it doesn't get resolved and now this! Your customer service is next to none!
    Hi Pixie64

    I can confrim the €150 is a deposit required if you choose not to pay by direct debit. The only way this can be waived is if you agree to payment by direct debit however I will be unable to arrange direct debit or reactivation and contact to accounts on free phone 1901 or via wbchat here: [font=Calibri","sans-serif]http://www.eircom.net/about/contact/ will be required.

    Thanks
    Al
    [/font]


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