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ups iphone horror

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  • 16-06-2014 11:40pm
    #1
    pa limerick
    Registered Users Posts: 176 ✭✭


    I was hoping somebody would have some experience of this.
    I sent my iPhone off for repair, it was shipped back reached Ireland and was suppost to be out for delivery by UPS waited for two days and when I contacted them they think it could be missing and very unpleasant about it. Need some helpwhat to do next?


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    #2
    Collibosher
    Registered Users Posts: 815 ✭✭✭Collibosher


    I presume it was coming back from Apple after repair ?

    If so, contact Apple and let them know. They won't be slow in chasing up UPS over it.


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    #3
    Vicxas
    Registered Users Posts: 15,374 ✭✭✭✭Vicxas


    Contact apple and let them know. They will need to get on to UPS.

    And as the previous poster mentioned they will fairly sharpish in getting a response.


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    #4
    JustAddWater
    Closed Accounts Posts: 1,990 ✭✭✭JustAddWater


    UPS have a really strict contract with apple and all apple products are stored securely in UPS depot with tight secruity / access.

    Very unlikely to just go missing. You can take it from me, UPS will do the utmost to find it for you


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    #5
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Let Apple know ASAP - they are the party who contracted to UPS.


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    #6
    pa limerick
    Registered Users Posts: 176 ✭✭pa limerick


    Called apple and within two hours got a phone call from ups saying they would delivery straight away in the morning. thanks for the advice


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    #7
    Odyssey 2005
    Registered Users Posts: 21,065 ✭✭✭✭Odyssey 2005


    pa limerick wrote: »
    Called apple and within two hours got a phone call from ups saying they would delivery straight away in the morning. thanks for the advice

    Great result.
    Can you let us know if you receive your repaired phone or a new one plz.


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    #8
    Collibosher
    Registered Users Posts: 815 ✭✭✭Collibosher


    Odyssey 2005 wrote: »
    Great result.
    Can you let us know if you receive your repaired phone or a new one plz.


    In my experience you don't get your original phone back, but a refurbished one. They look like new though.


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    #9
    pa limerick
    Registered Users Posts: 176 ✭✭pa limerick


    Odyssey 2005 wrote: »
    Great result.
    Can you let us know if you receive your repaired phone or a new one plz.

    I got back the repaired iphone back but mine was repaired under the sleep/wake button replacement programme for the iPhone 5.


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