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My friend dropped her phone and the screen is cracked

Kobe · 2014-06-18 09:12:11

Hi, my friend recently bought a phone from emobile. She accidentally dropped her phone and the screen has cracked, but it is still working. We wondered if it's covered by warranty? if not, what should we do? Thanks.

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18-06-2014 10:12am

#1

Kobe

Registered Users Posts: 89 ✭✭

Join Date: February 2014

Posts: 80

Hi, my friend recently bought a phone from emobile. She accidentally dropped her phone and the screen has cracked, but it is still working. We wondered if it's covered by warranty? if not, what should we do? Thanks.

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#2 18-06-2014 1:45pm
eMobile: Grainne

Company Representative Posts: 690 ✭✭✭

Join Date: October 2012

Posts: 690

Kobe wrote: »

Hi, my friend recently bought a phone from emobile. She accidentally dropped her phone and the screen has cracked, but it is still working. We wondered if it's covered by warranty? if not, what should we do? Thanks.

Hi Kobe,

Unfortunately this would not be covered under warranty as it is physical damage.

Your friend would have to send it away for repair but would be liable to pay the charges.

Grainne

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