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can I get a payment receipt from Dell?

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  • 18-06-2014 8:04pm
    #1
    comongethappy
    Registered Users Posts: 2,753 ✭✭✭


    Neither invoice nor order confirmations show the details of the payment taken.

    Has anyone tried to get a payment receipt from dell?


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    #2
    Thoie
    Registered Users Posts: 6,344 ✭✭✭Thoie


    The last time I got a Dell I got an email with the subject line" Dell Order Acknowledgement - Internet Receipt Number: IE0xxx-xxx-xxx"

    That contained the payment method, the last 4 digits of the card used, the total amount, a breakdown of what was included in the order, and the VAT breakdown.


    Did you not get that, or is it not what you were looking for?


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    #3
    comongethappy
    Registered Users Posts: 2,753 ✭✭✭comongethappy


    Thoie wrote: »
    The last time I got a Dell I got an email with the subject line" Dell Order Acknowledgement - Internet Receipt Number: IE0xxx-xxx-xxx"

    That contained the payment method, the last 4 digits of the card used, the total amount, a breakdown of what was included in the order, and the VAT breakdown.

    Did you not get that, or is it not what you were looking for?


    Yeah, I got that alright.
    However I'm told its insufficient as it doesn't explicitly state the payment was received, rather just that the detail of the payment method used?
    (To get the PC comped).

    Its odd I know, I rang Dell & I didn't get far.

    I'm wondering has anyone done similar?


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    #4
    Thoie
    Registered Users Posts: 6,344 ✭✭✭Thoie


    Well, it's got the word "receipt" on it, so whoever is asking for it is being particularly picky. If you don't get any joy, ask them would a copy of your credit card bill (with other items blacked out) and Dell's receipt together make them happier? The amounts will match up so that should surely be enough proof.


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