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Moving Home..with UPC

  • 19-06-2014 4:23pm
    #1
    fergie087
    Registered Users Posts: 26 ✭


    Hi I just moved house ..and previous to Moving I rang UPC to inform them on the Week before I made my move 10/6/14....as of now 16 june ive moved into my new home.Now UPC tell me that they cannot get a guy out to me until Next friday 27/06/14....Missing all my world cup.
    This is unacceptable....as is the waiting time even to get trough to Customer care,,takes ages

    Are you reading this UPC...LOYALTY etc


Comments

  • #2
    former legend
    Closed Accounts Posts: 5,309 ✭✭✭former legend


    fergie087 wrote: »
    Hi I just moved house ..and previous to Moving I rang UPC to inform them on the Week before I made my move 10/6/14....as of now 16 june ive moved into my new home.Now UPC tell me that they cannot get a guy out to me until Next friday 27/06/14....Missing all my world cup.
    This is unacceptable....as is the waiting time even to get trough to Customer care,,takes ages

    Are you reading this UPC...LOYALTY etc

    No, they're not; there's a 'Talk to UPC' forum where UPC reps read and reply.

    I presume your new house is in an area already wired for UPC? Most of the time, you just plug in your box to the existing box on the wall and you're ready to go, I've moved house three times with UPC and never needed a guy to come out. Have you tried that?


  • #3
    Five Lamps
    Closed Accounts Posts: 687 ✭✭✭Five Lamps


    fergie087 wrote: »
    Hi I just moved house ..and previous to Moving I rang UPC to inform them on the Week before I made my move 10/6/14....as of now 16 june ive moved into my new home.Now UPC tell me that they cannot get a guy out to me until Next friday 27/06/14....Missing all my world cup.
    This is unacceptable....as is the waiting time even to get trough to Customer care,,takes ages

    Are you reading this UPC...LOYALTY etc

    "We would be grateful if you could give us at least 2 weeks notice ahead of your move-in date to ensure that things run as smoothly as possible."

    How long did you know you were moving?


  • #4
    fergie087
    Registered Users Posts: 26 ✭fergie087


    I told UPC at least one month ago.......no point in house...problem after problem,,,not a happy camper no tv/internet/phone ....


  • #5
    Five Lamps
    Closed Accounts Posts: 687 ✭✭✭Five Lamps


    fergie087 wrote: »
    I told UPC at least one month ago.......no point in house...problem after problem,,,not a happy camper no tv/internet/phone ....

    According your OP you told them a week before your move?
    fergie087 wrote: »
    I rang UPC to inform them on the Week before I made my move 10/6/14

    Perhaps you need to tell us what the actual time line is?

    Anyway, has your TV got a Saorview tuner onboard?


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